Systems Administrator

Jobtailor; Pleasanton (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Hively is seeking a skilled Data & Systems Administrator to implement, configure, and secure SaaS platforms and data integrations. You will translate program requirements into practical system configurations and maintain robust documentation.

Ideal candidates have 3+ years in SaaS administration, strong data quality skills, and experience with APIs, REST/JSON, and data exchanges. This role supports privacy, security, and compliance in a nonprofit-like program environment.

Qualifications

• Bachelor's degree or equivalent experience in IT or related field.
• 3+ years administering or supporting complex SaaS or enterprise applications.
• Hands-on experience with workflows, rules, roles, and permissions.
• Experience with APIs and data integrations.
• Strong data quality, validation, reconciliation, and troubleshooting skills.
• Experience participating in software implementations, system testing, or upgrades.
• Ability to communicate with technical vendors and non-technical teams.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Report to the Director, Data & Systems and implement, administer, secure, and improve SaaS platforms and data integrations.
• Configure workflows, business rules, user roles, permissions, and system settings per program requirements.
• Collaborate with program teams, leadership, vendors, and stakeholders to translate requirements into configurations.
• Maintain documentation of configurations, workflows, and decisions.
• Ensure data accuracy through validation rules, reconciliation, and automated quality checks.
• Develop and execute system tests and coordinate user acceptance testing.
• Support production releases, upgrades, patches, and vendor deployments.
• Monitor scheduled processes and system changes; provide escalation for complex issues.
• Assist with incident response, disaster recovery, and privacy/compliance requirements.

Skills

SaaS Administration

System Configuration

Data Integration

API Integration

Data Quality Management

Troubleshooting

Documentation Skills

Analytical Skills

Effective Communication

Education

Bachelor's degree or equivalent experience

Tools

REST APIs

JSON

CSV

Secure File Transfer

MCT Technology Products

Job description

• Report to the Director, Data & Systems
• Implement, administer, secure, and continuously improve SaaS platforms and data integrations supporting Hively's programs, initially focusing on Measure C Subsidized Child Care Contracted Slots and Operating Grants
• Configure workflows, business rules, user roles, permissions, reference data, notifications, and system settings based on approved program requirements
• Partner with program teams, Data & Systems leadership, software vendors, and other stakeholders to translate operational requirements into system configurations
• Maintain documentation of system configurations, workflows, and technical decisions
• Ensure data accuracy through validation rules, exception reporting, duplicate controls, reconciliation, and automated quality checks
• Develop and execute system test cases and coordinate user acceptance testing
• Track defects and vendor issues through resolution
• Support production releases, upgrades, patches, configuration changes, and vendor deployments
• Monitor scheduled processes and system changes
• Provide technical support and serve as an escalation point for complex application, integration, and system issues
• Investigate problems, identify root causes, document findings, and coordinate resolutions
• Assist with incident response, business continuity, disaster recovery, and system outage procedures
• Communicate outages, changes, known issues, and resolutions to affected users
• Administer user access and role-based permissions using least-privilege principles
• Support privacy, security, auditability, data sharing, and record-retention compliance requirements
• Maintain audit-ready documentation of access, system changes, testing, incidents, and administrative activities
• Collaborate with program and operations staff, Data & Reporting, Compliance, Finance, software vendors, and external partners

Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent relevant experience
• Three or more years of experience administering, configuring, implementing, or supporting complex SaaS or enterprise business applications
• Hands-on experience with business rules, workflow configuration, user roles and permissions, and application administration
• Experience working with APIs, system integrations, automated data exchanges, structured data files, or similar integration technologies
• Strong understanding of relational data concepts, data quality, validation, reconciliation, and troubleshooting
• Experience participating in software implementations, system testing, user acceptance testing, upgrades, or production releases
• Strong analytical and problem-solving skills, particularly in diagnosing system and data issues
• Ability to communicate effectively with technical vendors and non-technical program and business teams
• Strong documentation and organizational skills and the ability to manage multiple technical priorities in an evolving environment
• Applicants must be authorized to work for any employer in the U.S.; Hively is unable to sponsor or take over sponsorship of an employment visa
• Preferred: Experience with MCT Technology products such as CareConnect, CareWait, CareControl/CC4, or MyCareConnect
• Preferred: Experience with REST APIs, JSON, CSV, SQL, secure file transfer, or similar integration and data-exchange technologies
• Preferred: Experience administering systems that manage grants, payments, contracts, eligibility, case management, or other high-accountability workflows
• Preferred: Experience with data pipelines, scheduled integrations, exception handling, reconciliation, or operational data monitoring
• Preferred: Familiarity with role-based access control, audit logging, encryption, and security or compliance frameworks such as SOC 2, HIPAA, FERPA, or NIST
• Preferred: Experience working in nonprofit, government, human services, child care, public benefits, or other regulated or publicly funded environments
• Preferred: Ability to translate complex program requirements into practical system configurations and technical solutions

Core Competencies

Demonstrates expertise in administering and configuring SaaS platforms, ensuring data accuracy and compliance with security and privacy standards. Proficient in translating operational requirements into effective system configurations while managing multiple technical priorities.

Highest-signal resume keywords

• SaaS Administration
• System Configuration
• Data Integration
• User Acceptance Testing
• Data Quality Management

ATS Optimization Keywords

Hard Skills

• Workflow Configuration
• Business Rules Implementation
• API Integration
• Relational Data Concepts
• SQL
• Data Validation
• Troubleshooting
• Exception Handling
• Data Reconciliation
• System Testing

Soft Skills

• Analytical Skills
• Problem-Solving
• Effective Communication
• Organizational Skills
• Documentation Skills

Industry Keywords

• Nonprofit
• Government
• Human Services
• Child Care
• Public Benefits
• Compliance Frameworks
• SOC 2
• HIPAA
• FERPA
• NIST

Tools & Technologies

• REST APIs
• JSON
• CSV
• Secure File Transfer
• MCT Technology Products