Systems Administrator

Vaco by Highspring; Jacksonville (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Vaco by Highspring is seeking an IT Help Desk Specialist in Jacksonville, FL to support on-site and remote users. You will manage onboarding/offboarding, administer Microsoft 365, Entra ID, and Intune, and assist with Azure resources. The role requires strong communication and a proactive approach to problem resolution.

Join a team that partners with a managed service provider and vendors to maintain security, devices, and access controls, including RingCentral and Brivo.

Qualifications

• A degree in IT or a related field, or equivalent hands-on experience.
• Working knowledge of Windows, Microsoft 365, networking fundamentals, and VPN connectivity.
• A willingness to learn and the ability to take ownership of technical issues through resolution.
• Strong written communication skills and a commitment to documenting work.

Responsibilities

• Own the help desk: triage, troubleshoot, and resolve support tickets for on-site and remote users.
• Manage employee onboarding and offboarding, including timely access removal when employees leave.
• Administer Microsoft 365, Entra ID, and Intune, including user accounts, licenses, devices, and security policies.
• Support Azure resources, including certificate renewals, VPN connectivity, and application service restarts.
• Provide technical support for business applications, remote desktop access, VPN connectivity, and printing; elevate complex issues to vendors when needed.
• Serve as the day-to-day contact for our managed service provider and other technology vendors.
• Manage software licenses and user subscriptions, identifying and eliminating unused services.
• Maintain the RingCentral phone system and Brivo building access controls.
• Set up workstations, conference rooms, and equipment, and assist with branch office moves and technology deployments.
• Maintain an accurate inventory of IT systems, application ownership, and support contacts.
• Assist with testing, implementing, and rolling out new systems and technology solutions.
• Document IT processes and procedures to support consistency, troubleshooting, and knowledge sharing.

Skills

Windows

Microsoft 365

Networking fundamentals

VPN connectivity

Willingness to learn

Written communication

Education

IT degree or related field

Tools

Entra ID

Intune

Azure

RingCentral

Brivo

Job description

• Own the help desk: triage, troubleshoot, and resolve support tickets for on-site and remote users.
• Manage employee onboarding and offboarding, including timely access removal when employees leave.
• Administer Microsoft 365, Entra ID, and Intune, including user accounts, licenses, devices, and security policies.
• Support Azure resources, including certificate renewals, VPN connectivity, and application service restarts.
• Provide technical support for business applications, remote desktop access, VPN connectivity, and printing; elevate complex issues to vendors when needed.
• Serve as the day-to-day contact for our managed service provider and other technology vendors.
• Manage software licenses and user subscriptions, identifying and eliminating unused services.
• Maintain the RingCentral phone system and Brivo building access controls.
• Set up workstations, conference rooms, and equipment, and assist with branch office moves and technology deployments.
• Maintain an accurate inventory of IT systems, application ownership, and support contacts.
• Assist with testing, implementing, and rolling out new systems and technology solutions.
• Document IT processes and procedures to support consistency, troubleshooting, and knowledge sharing.

What You'll Do

• Own the help desk: triage, troubleshoot, and resolve support tickets for on-site and remote users.
• Manage employee onboarding and offboarding, including timely access removal when employees leave.
• Administer Microsoft 365, Entra ID, and Intune, including user accounts, licenses, devices, and security policies.
• Support Azure resources, including certificate renewals, VPN connectivity, and application service restarts.
• Provide technical support for business applications, remote desktop access, VPN connectivity, and printing; elevate complex issues to vendors when needed.
• Serve as the day-to-day contact for our managed service provider and other technology vendors.
• Manage software licenses and user subscriptions, identifying and eliminating unused services.
• Maintain the RingCentral phone system and Brivo building access controls.
• Set up workstations, conference rooms, and equipment, and assist with branch office moves and technology deployments.
• Maintain an accurate inventory of IT systems, application ownership, and support contacts.
• Assist with testing, implementing, and rolling out new systems and technology solutions.
• Document IT processes and procedures to support consistency, troubleshooting, and knowledge sharing.

Must Have

• A degree in IT or a related field, or equivalent hands-on experience. Internships and help desk experience count.
• Working knowledge of Windows, Microsoft 365, networking fundamentals, and VPN connectivity.
• A willingness to learn and the ability to take ownership of technical issues through resolution.
• Strong written communication skills and a commitment to documenting work.

Nice to Have

• Experience with Entra ID (formerly Azure AD), Intune, or Azure.
• Experience working with managed service providers and external technology vendors.
• Experience in logistics, transportation, or transportation management systems (TMS).
• CompTIA A+, Network+, or Microsoft 365 certification.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

· the individual's skill sets, experience and training;

· licensure and certification requirements;

· office location and other geographic considerations; and

· other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).