Azure Cloud Support Engineer/Administrator

Vaco; Ann Arbor (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Vaco by Highspring is seeking an IT Cloud Administrator in Ann Arbor, MI to lead cloud-based Azure infrastructure initiatives, maintain security and compliance, and partner with business units to deliver scalable IT solutions.

The role requires 6+ years in IT with 4+ years in Azure engineering, experience managing Azure tenants and licensing, and strong vendor management skills. Growth-ready, on-site position with on-call duties.

Qualifications

• Bachelor's degree in computer science, IT, or related field.
• 6+ years of IT experience.
• 4+ years of cloud/Azure-based engineering experience.
• Experience managing Azure tenants and licensing.
• Experience with vendor management and SLAs.
• Experience in regulated industries preferred.
• Project management experience preferred.

Responsibilities

• Collaborate with IT management to maintain cloud-based Azure services to support operations.
• Administer cloud-based systems including servers, identity management, configuration management, and security.
• Assist in evaluating existing IT and business technology systems and maintain technical roadmaps.
• Develop technical solutions with IT and business units for cloud-based and terrestrial environments.
• Provide end-user support by resolving help desk requests.
• Ensure cloud services have disaster recovery capabilities and business continuity plans.
• Participate in annual IT budgeting and cost forecasting.
• Maintain patching, updates, and upgrades for systems.
• Document systems and cross-train staff to ensure operational continuity.
• Provide after-hours on-call support as needed.

Skills

Azure cloud

Cloud infra

Security best practices

Vendor management

Regulatory compliance

Budgeting

Communication

Education

Bachelor's degree in CS/IT

Tools

Azure management tools

Active Directory

Monitoring tools

Networking (switch/router)

Job description

Description

The IT Cloud Administrator is responsible for working as part of the Systems Team providing technical leadership in the specification, design, implementation, maintenance, and support of cloud and Azure-based technology infrastructure systems of University Bank. The IT Cloud Administrator partners with different groups within IT as well as business unit customers to clearly understand their requirements, implement cloud and terrestrial-based technology solutions and own the technology portions of the resulting system. The IT Cloud Administrator is also responsible for maintaining regulatory compliance with applicable IT processes and infrastructure, designing, and implementing appropriate system monitoring and performance reporting, developing, and maintaining technical roadmaps for IT and business technology infrastructure, and working with IT management to ensure alignment of IT with the needs and directions of business units. The IT Cloud Administrator will primarily support cloud-based systems and the network but will also be required to resolve user issues through assigned help desk requests.

General Job Summary

Summary of Essential Job Functions

• Work closely with the IT management to accomplish strategic plans and objectives to maintain and improve cloud-based Azure technology services to support all operations.
• Support the implementation, maintenance, and administration of cloud-based systems including servers, workstations, databases, identity management, configuration management, and security.
• Assist in the evaluation of existing IT and business technology systems and help develop / maintain technical roadmaps for those systems.
• Partner with IT and non-IT management to understand technical needs and develop technical solution recommendations to meet those needs both in cloud-based and terrestrial environments.
• Provide user support by resolving assigned help desk requests.
• Provide guidance on cloud-based licensing and support contracts and maintain licensing compliance at all times.
• Provide input on data protection, access, authentication control, resource management, monitoring, high availability, and fault tolerance in a scalable virtualized and cloud infrastructure.
• Implement technology solutions that ensure the design of the system allows full integration into the existing and planned cloud-based IT infrastructure.
• Ensure cloud-based services have appropriate business continuity and tested disaster recovery capabilities at all times.
• Develop enterprise testing plans for integration of proposed new cloud-based technologies to be included in the enterprise design and develop test-related documentation.
• Identify and implement opportunities for increased efficiency, cost savings, and process automation within the IT technology infrastructure.
• Partner with vendor partners in the design, specification, and implementation of new technology solutions including budget management, SLA compliance, and solution performance validation.
• Perform administration of network and resource structure including but not limited to server support, and Active Directory support.
• Participate in on-call after hours support, responding to support calls after hours/weekends/holidays, etc.
• Assist with regulatory compliance projects and documentation as needed, including but not limited to vendor risk reviews, department risk assessments, disaster recovery and business continuity plans, and IT audit and exam preparation and follow-up activities.
• Assist with cloud-based technology design, implementation, conversion, and upgrade initiatives and collaborate with IT and business unit employees to ensure successful and cost-effective solutions.
• Participate in the annual IT budgeting process to ensure all capital, annual, and monthly costs are accurately recorded and forecasted.
• Maintain existing systems including patching, updates, and upgrades as needed.
• Document systems and support techniques, and cross train others within the IT department to ensure continuity of operations at all times.
• Provide assistance as needed for escalated issues and problems from other areas of IT and from business units.

Other Job Functions

• All other duties as assigned by management.

Requirements

Education, Training and Work Experience

• Bachelor's degree in computer science, Information Technology, or similar discipline highly preferred.
• 6+ years of IT experience required.
• 4+ years of technical engineering experience highly preferred.
• 4+ years of cloud / Azure-based engineering experience.
• Experience managing Azure tenants, licensing, and provisioning.
• Experience managing vendor relationships - contract reviews, managing service level agreements (SLAs) required.
• Experience with virtualized environments, cloud infrastructure, switch / router management, support of business applications, demonstrated customer service capabilities, back-up, and recovery, and understanding of cyber-security practices required.
• Experience working in a regulated industry, highly preferred.
• Project management experience highly preferred.

Knowledge, Skills, and Abilities

• Administrator-level knowledge of cloud-based Azure technologies including servers, workstations, databases, security, and identity management.
• Knowledge of Azure-hosted desktop provisioning, monitoring, and management.
• Administrator-level knowledge of IT technology infrastructure components.
• Demonstrated experience with building positive working environments within an IT department and with business unit customers.
• Knowledge of monitoring and performance reporting systems.
• Experience with automation of IT tasks and increasing operational efficiencies.
• Ability to understand and track expenditures as compared to budget plans.
• Experience in designing, developing, and implementing integrated technology solutions across multiple business units.
• Ability to mentor and train employees.
• Highly organized and able to multi-task productively.
• Excellent time management skills, meets deadlines, and is results oriented.
• Project management experience.
• Takes ownership for the successful completion of projects and tasks.
• Self-motivated and able to work with minimal supervision.
• Provides professional communication in both oral & written expression to work effectively with users, managers, and vendors.
• High degree of accuracy and accountability.
• Proactively seeks feedback on project and task prioritization as needed.
• Ability to drive complex issues to solution.
• Collaborative team player.
• Strong written and verbal communications skills.
• Strong attention to detail.
• Ability to effectively problem solve.
• Excellent analytical skills.
• Able to travel on a semi-regular basis.
• Ability to handle highly sensitive information, maintaining confidentiality of customers' personal information.
• Experience with regulatory compliance requirements.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application.

For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.