System Administrator

Tenth Revolution Group; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Tenth Revolution Group in San Antonio, TX seeks a hands-on Systems Administrator to be the primary on-site technology resource for its headquarters and manufacturing operations. You will support approximately 60 users across office, warehouse, production and remote environments, ensuring a reliable and secure technology footprint.

The role covers end-user support, infrastructure, networking, and manufacturing technologies while collaborating with a centralized corporate technology team.

Qualifications

• 3+ years of Systems Administration/IT support experience.
• Experience in manufacturing, industrial, distribution, or production environments.
• Strong knowledge of Windows desktop/server environments and M365.
• Experience with user provisioning, access management, and onboarding/offboarding.
• Hands-on hardware/software troubleshooting and networking basics.
• Proven ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Serve as primary on-site technology support contact for local users.
• Administer Windows desktops, laptops, M365, AD/Entra ID, printers, mobile devices.
• Handle onboarding/offboarding, account provisioning, and access management.
• Troubleshoot hardware, software, OS, and connectivity issues.
• Support network/infrastructure, security, and manufacturing technologies.
• Maintain documentation, asset inventories, and procedures.

Skills

Windows Desktop/Server

Microsoft 365

User & access management

Hardware troubleshooting

Software troubleshooting

Networking fundamentals

Active Directory/Entra ID

Intune

On-site support

Education

Associate's or Bachelor's degree in IT/CS or related field

Tools

Microsoft Intune

Job description

A growing manufacturing organization is seeking a Systems Administrator to serve as the primary on-site technology resource for its headquarters and production operations. This individual will provide hands‑on technical support, maintain infrastructure and business systems, support manufacturing technologies, and act as the liaison between local operations and a centralized corporate technology team.

This is an excellent opportunity for a well‑rounded IT professional who enjoys supporting end users, infrastructure, networking, and manufacturing technologies while making a visible impact on day‑to‑day operations.

Position Overview

As the primary on-site Systems Administrator, you will support approximately 60 users across office, warehouse, production, and remote environments. You will be responsible for maintaining a reliable and secure technology environment, supporting critical business applications, and ensuring employees have the tools and support they need to operate efficiently.

The ideal candidate is a hands‑on technical professional who thrives in a fast‑paced manufacturing environment, works independently, and enjoys solving a wide variety of infrastructure and support challenges.

Key Responsibilities

Systems Administration & End-User Support

• Serve as the primary point of contact for local technology support requests.
• Administer and support Windows desktops, laptops, Microsoft 365, Active Directory/Entra ID, printers, mobile devices, and related technologies.
• Manage user onboarding and off‑boarding, including account provisioning, access management, equipment deployment, and permissions administration.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Track, prioritize, and resolve support requests, escalating issues when appropriate and ensuring timely resolution.
• Support conference room technologies and collaboration platforms.

Infrastructure & Network Support

• Provide first‑level support for network infrastructure, including switches, wireless networks, firewalls, cabling, and connectivity issues.
• Assist with maintenance, monitoring, and troubleshooting of server and network environments.
• Support backup and recovery processes and assist with technology continuity initiatives.
• Maintain network and systems documentation, including diagrams, procedures, and configuration records.

Manufacturing Technology Support

• Partner with production, operations, quality, and maintenance teams to support manufacturing technologies and minimize operational downtime.
• Support shop‑floor workstations, barcode and label printers, handheld scanners, tablets, and other production‑connected devices.
• Assist with facility technologies, including access control systems, security cameras, and time‑keeping solutions.
• Respond to production‑impacting incidents and support maintenance activities as needed.
• Coordinate local execution of enterprise technology initiatives, projects, standards, and system rollouts.
• Communicate site priorities, risks, and technical issues to corporate technology teams.
• Coordinate activities performed by third‑party vendors and technology partners.
• Keep local leadership informed of technology‑related initiatives and operational impacts.

Security, Compliance & Asset Management

• Support cybersecurity initiatives, endpoint protection, patch management, access controls, and device management.
• Assist with audits, compliance requirements, and technology control documentation.
• Maintain accurate inventories of hardware, software, licenses, and technology assets.
• Develop and maintain technical documentation, user guides, procedures, and support materials.

Required Qualifications

• 3+ years of experience in Systems Administration, IT Support, Desktop Support, or Infrastructure Administration.
• Experience supporting users in a manufacturing, industrial, distribution, or production environment.
• Strong knowledge of:
• Windows Desktop and Server environments
• Microsoft 365 Administration
• User and access management
• Hardware and software troubleshooting
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and Wi‑Fi troubleshooting.
• Experience managing multiple priorities in a hands‑on technical environment.
• Strong communication and customer service skills with users at all levels of the organization.
• Ability to work independently with minimal supervision.
• Availability for occasional after‑hours or on‑call support when required.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.

Preferred Qualifications

• Experience supporting infrastructure within a manufacturing environment.
• Exposure to Microsoft Intune, endpoint management, or device administration tools.
• Experience supporting barcode/label printing technologies and shop‑floor systems.
• Familiarity with cybersecurity best practices, compliance requirements, and audit support.
• Industry certifications such as:
• CompTIA A+
• Network+
• Security+
• Microsoft Certifications
• Bilingual English/Spanish language skills.

What Success Looks Like

First 90 Days

• Establish strong relationships with users across operations and leadership teams.
• Deliver responsive and effective technical support.
• Become the trusted on‑site resource for technology‑related issues.

First 6 Months

• Improve documentation, asset management, and support procedures.
• Ensure alignment with corporate technology standards and best practices.
• Increase operational efficiency through proactive systems support and maintenance.

First Year

• Maintain a reliable, secure, and efficient technology environment.
• Become a trusted technology partner to site leadership and corporate support teams.
• Contribute to ongoing infrastructure improvements and operational excellence initiatives.
• Primarily on‑site within both office and manufacturing environments.
• Frequent interaction with production teams and manufacturing equipment.
• Ability to lift and move technology equipment up to 50 pounds.
• May require work in network closets, under desks, and other technical spaces.
• Occasional travel may be required for training, project work, or corporate initiatives.

Equal Opportunity Employer

We are committed to fostering an inclusive workplace and welcome qualified candidates from all backgrounds and experiences to apply.