Systems Administrator

Insight Global (United States); Cleveland (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Insight Global in Cleveland, OH is seeking an experienced IT Applications Administrator to lead and support public-safety CAD environments and related systems.

You will supervise a team, train users, develop documentation, and coordinate with ITS on installation, upgrades, and data management for Fire, Police, and EMS records systems.

Qualifications

• Bachelor's degree in CS or related field preferred; equivalent education/experience may substitute
• 2+ years of supervisory experience to lead administrators
• Experience supporting CAD / Computer Aided Dispatch environments, ideally Police, 911, Fire, EMS, or other public-sector systems
• Experience troubleshooting application/software issues and supporting critical public-safety systems
• SQL experience
• Experience with Motorola PremierOne CAD / 911 preferred
• Strong communication and presentation skills, including the ability to train users and present to teams
• SharePoint experience/ability to make updates

Responsibilities

• Plan, assign, supervise, train, and review the work of subordinate employees
• Train and support users, create user documentation, build/run reports, conduct usability testing, and troubleshoot issues
• Add, change, and remove user accounts
• Maintain data through bulk uploads, audits, and system integrations
• Perform system checks, troubleshooting, patching, and upgrades
• Configure, script, and modify systems using appropriate change-control processes
• Create technical documentation and coordinate with ITS teams on installation, deployment, and ongoing system support
• Serve as a lead within the applications team and support Fire, Police, EMS, and related records/public-safety systems

Skills

Supervisory experience

Public-safety IT support

SQL

Training users

Documentation

System troubleshooting

CAD support

Public-safety CAD/911

Education

Bachelor's degree in Computer Science or related field

Equivalent education/experience

Tools

SharePoint

Motorola PremierOne CAD

Job description

• Bachelor's degree in Computer Science or a closely related field preferred; equivalent education, training, and experience can substitute for college education
• 2+ years of supervisory experience, with the ability to help lead and oversee other administrators
• Experience supporting CAD / Computer Aided Dispatch environments, ideally Police, 911, Fire, EMS, or other public-sector systems
• Experience troubleshooting application/software issues and supporting critical public-safety systems
• SQL experience
• Experience with Motorola PremierOne CAD / 911 is highly preferred
• Strong communication and presentation skills, including the ability to train users and present to teams
• SharePoint experience/ability to make updates

Responsibilities:

• Plan, assign, supervise, train, and review the work of subordinate employees
• Train and support users, create user documentation, build/run reports, conduct usability testing, and troubleshoot issues
• Add, change, and remove user accounts
• Maintain data through bulk uploads, audits, and system integrations
• Perform system checks, troubleshooting, patching, and upgrades
• Configure, script, and modify systems using appropriate change-control processes
• Create technical documentation and coordinate with ITS teams on installation, deployment, and ongoing system support
• Serve as a lead within the applications team and support Fire, Police, EMS, and related records/public-safety systems