SR POLICE SYSTEMS ADMINISTRATOR

City of Shreveport; Shreveport (LA); On-site; USD 85,000 - 120,000; Full time

Job summary

The City of Shreveport seeks a Senior Police Systems Administrator to serve as a strategic advisor to executive leadership, coordinating police IT operations, applications, and databases. The role drives efficiency, collaborates with departments, and develops training materials while ensuring compliant, secure systems.

You will manage system projects, supervise staff, and coordinate user training, reporting to the Chief Administrative Assistant while maintaining critical backup and incident

Qualifications

• Bachelor's degree and 4 years IT experience including 2 years in project management and supervision.
• Strong knowledge of application programming concepts/tools, GUI tools, databases, networks, OS, and SDLC.
• Experience developing training materials and training end users.
• Knowledge of records management and jail management systems.
• Experience with CAD systems.
• Excellent communication, analytical, and problem-solving skills.
• Ability to manage and supervise projects from inception through implementation.
• Coordination with City departments and external vendors.

Responsibilities

• Manage and coordinate purchases of all systems software and hardware for Police Information systems.
• Serve as primary liaison for executive leadership; manage schedules and prepare materials.
• Provide oversight for operational functions; monitor metrics and suggest improvements.
• Lead projects for new systems; develop training and training materials.
• Write applications and interfaces using OO languages and GUI tools.
• Maintain CMMS knowledge and related documentation procedures.
• Ensure compliance with state codes, UCR, LIBRS and AFIS standards.
• Perform testing for deployments and upgrades.
• Train and supervise Police Systems Administrators; conduct evaluations.
• Maintain backup systems.
• Develop crime analysis reports and tools for decision-making.
• Troubleshoot system problems with City IT and vendor support.
• Research technology grants and advise department.
• Foster interdepartmental communication and timely information flow.
• Create RFPs for software/hardware vendors when needed.
• Configure enterprise records and jail manager value sets and security.
• Manage vendor renewal maintenance agreements.
• Direct day-to-day department support under Chief Administrative Assistant.
• Ensure regulatory compliance and best practices.
• Manage IT hardware, systems, and databases; supervise team.
• Perform system analysis and requirements development; integrate software/hardware.
• Develop user training and documentation.
• Purchase and manage software/hardware for the department.
• Evaluate software and hardware from vendors.
• Provide ongoing user support for questions and service requests.
• Perform other duties as assigned.

Skills

Communication skills

Analytical thinking

Problem solving

Project management

Education

Bachelor's degree in CS/IT/related field

4 years IT experience including 2 years PM/supervision

Tools

CAD system

Records management system

Jail management system software

Job description

The Senior Police Systems Administrator serves as a key strategic advisor and right-hand person to the executive leadership team, providing high-level support and coordination across various operational and administrative functions. This includes management, maintenance, and support of Police application environments. This position plays a pivotal role in driving organizational initiatives, facilitating communication and collaboration, and ensuring effective decision‐making processes. Additional duties include acquiring and composing administrative material for public or office use and acting as a department liaison with City departments, state/federal employees, vendors, and the public.

1. Manage and coordinate the purchases of all systems software and hardware technical and administrative activities for Police Information systems including the following components: hardware, systems, and databases. Evaluate software applications and hardware from vendors. Supervise and develop all team members on projects.
2. Serve as a primary point of contact and liaison for the executive leadership team. Manage schedules, coordinate meetings, and prepare materials for executive briefings, presentations, and communications.
3. Provide oversight and direction for key operational functions, ensuring efficiency, effectiveness, and alignment with organizational objectives. Monitor performance metrics and recommend improvements as needed.
4. Assume the role of project manager for new systems to develop and coordinate new system user training including the development of training materials and conducting of training. Resolve end users’ problems.
5. Write applications and interfaces in fourth generation languages using object-oriented coding techniques and graphical user interface tools. Assist team members in the writing of application programs.
6. Demonstrates knowledge and use of computerized maintenance management system (CMMS) and related documentation procedures.
7. Responsible for system’s compliance with state criminal codes, UCR, LIBRS and AFIS standards.
8. Perform and/or coordinate user and system testing for deployed applications and software upgrades.
9. Train and supervise the Police Systems Administrator(s). Perform evaluations, timekeeping, and other administrative activities directly or through other supervisory personnel.
10. Maintain an appropriate backup system.
11. Confer with users to resolve problems and needs assessment.
12. Develop custom reports, menus for users and other tools to provide information in the area of crime analysis, crime prevention, community-oriented policing, and other decision-making needs.
13. Troubleshoot system problems and confer with City IT users and vendor support staff to solve problems.
14. Research technology grants and make recommendations to the department about the resources available.
15. Facilitate communication and collaboration among departments, teams, and individuals within the organization. Ensure timely dissemination of information, follow-up on action items, and resolution of issues as they arise.
16. Create RFPs when needed for software and hardware vendors to participate.
17. Configure and maintain Enterprise Records and Mobile Field Base Reporting application value sets and user security.
18. Configure and maintain Enterprise Jail Manager application value sets and user security.
19. Manage software and hardware vendor renewal maintenance agreements.
20. Directs day-to-day department support activities under the general supervision of the Chief Administrative Assistant.
21. Ensure compliance with regulatory requirements and best practices.
22. Manges the technical and administrative activities for Police Information systems including the following components: hardware, systems and data bases. Supervise and develop all team members on projects.
23. Perform system analysis, develop requirements, and integrate purchased softwareand hardware to meet the needs of the department.
24. Develop and coordinate user training.
25. Prepare technical and user documentation for deployed systems.
26. Purchase and manage software and hardware for the department.
27. Evaluate software applications and hardware from vendors.
28. Manage ongoing user support for ad hoc questions, inquiries, and service requests.
29. Performs other duties as assigned or required.

1. Bachelor's degree from an accredited college or university in computer science, business administration, information technology, information technology or related field.
2. Four years of experience in information technology including two years of project management and supervision.
3. Ability to manageand supervise projects from inception through implementation administration.
4. Excellent working knowledge of application programming concepts/tools, graphical user interface tools, database techniques, personal computer technology, local area networking, operating systems, and system development methodology.
5. Experience in developingtraining materials and training end users.
6. In-depth knowledge of the functionality and management of records management system and jail management system software.
7. Working knowledge of a Computer Aided Dispatch (CAD) system.
8. Excellent written and verbal communication skills.
9. Excellent analytical, critical thinking, and problem-solving skills.

PHYSICAL ABILITY:

Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Task may involve extended periods of time at keyboard or workstation, along with some combination of climbing and balancing. Requires visual perception and discrimination. Requires ability to communicate orally. Job must be performed with or without accommodations.

WORK ENVIRONMENT:

Tasks are regularly performed indoors in an office environment. There is limited exposure to extreme weather conditions. May have normal exposure to dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperatures, noise, and computer screens.

NORMAL PROMOTION PATH FROM THIS CLASS:

Any higher class for which eligible and qualified