IT Systems Administrator

Gulf Shores, City of (AL); Gulf Shores (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

Gulf Shores City IT department is seeking a professional to monitor and maintain citywide information technology equipment and software. The role provides Help Desk support, user assistance, and keeps the surveillance system up to date with camera configuration and software management.

You will set up hardware, upgrade systems, and assist in the design and installation of network and telecommunications infrastructure across city facilities.

Qualifications

• Bachelor’s degree in Business, Computer Science, or related field.
• Four to five years of related experience; or any combination of education, training and experience.
• On-call for public safety PC, account access, and remote connection needs.

Responsibilities

• Monitors and maintains citywide IT equipment and software under general supervision.
• Provides Help Desk functions and technical assistance to users.
• Manages citywide surveillance system including camera configuration and installation.

Skills

Help desk support

Network administration

System monitoring

Troubleshooting

Vendor coordination

User training

Education

Bachelor's degree in Business, Computer Science, or related field

Tools

Surveillance software

Camera management tools

Job description

Under general supervision monitors and maintains the functionality of Citywide Information Technology equipment and software. Aids in ensuring that the Citywide network and all hardware/software associated is functioning at the most effective and efficient level possible. Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, network, and operating and system management systems.

Provides Help Desk functions to users; provides information and technical assistance to users regarding computer operations, procedures, problems, software functions, upgrades, and other related issues.

Manages citywide surveillance system including camera configuration and installation. Manages software platform to review, export, and share video as needed.

Set up and configure new computer hardware; installs, upgrades, and configures software on computers.

Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software

Assists in the review, design, and installation of network and telecommunications infrastructure throughout city facilities and other outdoor locations.

Education and Experience:

• Bachelor’s degree in Business, Computer Science, or related field; and
• Four to five years of related experience; or
• Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

IMPORTANT JOB FUNCTIONS:

• Manages the billing and account maintenance for citywide cellular accounts; including the ordering, configuration, and disbursement of cell phones, mobile tablets, and other WiFi devices.
• On call for public safety personal computer, account access, and remote connection needs.
• Provides Internet and intranet user support and specialized training as needed.
• Established and maintains user accounts, profiles, file sharing, access privileges and security,
• Assists in installing, designing, configuring and maintaining system hardware and software.
• Recommends and specifies the purchase of related products and services associated with information systems and technologies.
• Performs other related duties as assigned.

MATERIAL AND EQUIPMENT USED

Computers, Servers, Network Equipment, General office equipment