SR POLICE SYSTEMS ADMINISTRATOR

City-of-Shreveport,-L; Shreveport (LA); On-site; USD 80,000 - 110,000; Full time

Job summary

The City of Shreveport, Louisiana is seeking a Senior Police Systems Administrator to serve as a strategic advisor to the executive leadership team, overseeing Police information systems, programs, and data integrity. This role coordinates across departments, vendors, and state/federal entities to ensure effective decision-making and robust operational support.

The position requires a Bachelor's degree in a related field, 4+ years IT with PM experience, and strong communication, training, and

Qualifications

• Bachelor's degree in computer science, business administration, information technology or related field.
• Four years of experience in information technology including two years of project management and supervision.
• Ability to manage and supervise projects from inception through implementation administration.
• Excellent working knowledge of application programming concepts/tools, GUI, database techniques, networking, OS, and SDLC.
• Experience in developing training materials and training end users.
• In-depth knowledge of records management and jail management system software.
• Working knowledge of a Computer Aided Dispatch (CAD) system.
• Excellent written and verbal communication skills.
• Excellent analytical, critical thinking and problem-solving skills.

Responsibilities

• Manage and coordinate purchases of all systems software and hardware for Police information systems; evaluate software and hardware from vendors; supervise and develop team members.
• Serve as primary liaison for the executive leadership team; manage schedules, coordinate meetings, prepare materials for briefings and communications.
• Provide oversight for key operational functions; monitor performance metrics and recommend improvements.
• Project manage new systems; develop and coordinate user training and training materials; resolve end users’ problems.
• Write applications and interfaces in 4GL/object-oriented languages; assist team with writing applications.
• Maintain CMMS and related documentation procedures.
• Ensure system compliance with state codes, UCR, LIBRS and AFIS standards.
• Perform/testing for deployed applications and upgrades; supervise Police Systems Administrators; manage timekeeping and admin tasks.

Skills

Project management

Communication (oral & written)

Training material development

Staff supervision

Vendor liaison

Problem-solving

Requirements gathering

Team coordination

Analytical thinking

Public sector coordination

Education

Bachelor's degree in Computer Science / Information Technology / related field

Four years IT experience including two years PM & supervision

Tools

CAD system

CMMS

Records management system

Jail management system software

Job description

The Senior Police Systems Administrator serves as a key strategic advisor and right-hand person to the executive leadership team, providing high-level support and coordination across various operational and administrative functions. This includes management, maintenance, and support of Police application environments. This position plays a pivotal role in driving organizational initiatives, facilitating communication and collaboration, and ensuring effective decision‐making processes. Additional duties include acquiring and composing administrative material for public or office use and acting as a department liaison with City departments, state/federal employees, vendors, and the public.

1. Manage and coordinate the purchases of all systems software and hardware technical and administrative activities for Police Information systems including the following components: hardware, systems, and databases. Evaluate software applications and hardware from vendors. Supervise and develop all team members on projects.
2. Serve as a primary point of contact and liaison for the executive leadership team. Manage schedules, coordinate meetings, and prepare materials for executive briefings, presentations, and communications.
3. Provide oversight and direction for key operational functions, ensuring efficiency, effectiveness, and alignment with organizational objectives. Monitor performance metrics and recommend improvements as needed.
4. Assume the role of project manager for new systems to develop and coordinate new system user training including the development of training materials and conducting of training. Resolve end users’ problems.
5. Write applications and interfaces in fourth generation languages using object-oriented coding techniques and graphical user interface tools. Assist team members in the writing of application programs.
6. Demonstrates knowledge and use of computerized maintenance management system (CMMS) and related documentation procedures.
7. Responsible for system’s compliance with state criminal codes, UCR, LIBRS and AFIS standards.
8. Perform and/or coordinate user and system testing for deployed applications and software upgrades.
9. Train and supervise the Police Systems Administrator(s). Perform evaluations, timekeeping, and other administrative activities directly or through other supervisory personnel.
10. Maintain an appropriate backup system.
11. Confer with users to resolve problems and needs assessment.
12. Develop custom reports, menus for users and other tools to provide information in the area of crime analysis, crime prevention, community-oriented policing, and other decision-making needs.
13. Troubleshoot system problems and confer with City IT users and vendor support staff to solve problems.
14. Research technology grants and make recommendations to the department about the resources available.
15. Facilitate communication and collaboration among departments, teams, and individuals within the organization. Ensure timely dissemination of information, follow-up on action items, and resolution of issues as they arise.
16. Create RFPs when needed for software and hardware vendors to participate.
17. Configure and maintain Enterprise Records and Mobile Field Base Reporting application value sets and user security.
18. Configure and maintain Enterprise Jail Manager application value sets and user security.
19. Manage software and hardware vendor renewal maintenance agreements.
20. Directs day-to-day department support activities under the general supervision of the Chief Administrative Assistant.
21. Ensure compliance with regulatory requirements and best practices.
22. Manges the technical and administrative activities for Police Information systems including the following components: hardware, systems and data bases. Supervise and develop all team members on projects.
23. Perform system analysis, develop requirements, and integrate purchased softwareand hardware to meet the needs of the department.
24. Develop and coordinate user training.
25. Prepare technical and user documentation for deployed systems.
26. Purchase and manage software and hardware for the department.
27. Evaluate software applications and hardware from vendors.
28. Manage ongoing user support for ad hoc questions, inquiries, and service requests.
29. Performs other duties as assigned or required.

1. Bachelor's degree from an accredited college or university in computer science, business administration, information technology, information technology or related field.
2. Four years of experience in information technology including two years of project management and supervision.
3. Ability to manageand supervise projects from inception through implementation administration.
4. Excellent working knowledge of application programming concepts/tools, graphical user interface tools, database techniques, personal computer technology, local area networking, operating systems, and system development methodology.
5. Experience in developingtraining materials and training end users.
6. In-depth knowledge of the functionality and management of records management system and jail management system software.
7. Working knowledge of a Computer Aided Dispatch (CAD) system.
8. Excellent written and verbal communication skills.
9. Excellent analytical, critical thinking, and problem-solving skills.

PHYSICAL ABILITY:

Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Task may involve extended periods of time at keyboard or workstation, along with some combination of climbing and balancing. Requires visual perception and discrimination. Requires ability to communicate orally. Job must be performed with or without accommodations.

WORK ENVIRONMENT:

Tasks are regularly performed indoors in an office environment. There is limited exposure to extreme weather conditions. May have normal exposure to dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperatures, noise, and computer screens.

NORMAL PROMOTION PATH FROM THIS CLASS:

Any higher class for which eligible and qualified