Systems Admin I: Federal IT & Cyber Ops

Riva Solutions Inc; Boulder (CO); On-site; USD 65,000 - 75,000; Full time

Job summary

RIVA Solutions, Inc. is seeking a System Administrator I to support IT operations in a Federal scientific research environment.

You will perform foundational systems administration, customer support, asset management, and operational tasks while expanding expertise across enterprise infrastructure and cybersecurity. Responsibilities include system backups, security, ticketing, asset tracking with Sunflower, and documentation.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
• Experience with ticketing system such as Service Desk Plus or similar systems.
• Strong knowledge of Windows systems and experience supporting these systems.
• Working knowledge of networking concepts including LAN, WLAN, TCP/IP, DNS, and DHCP.
• Familiarity with Microsoft Office and standard business application suites.
• Strong attention to detail and ability to follow established procedures and operational guidelines.
• Strong written and verbal communication skills.
• Ability to obtain and maintain a Public Trust background investigation.
• U.S. Citizen or otherwise authorized to work in the United States.

Responsibilities

• Maintain data files and control procedures for networked personal computers and desktop systems connected to enterprise servers.
• Ensure system security and data integrity through user account administration, password management, and resource monitoring.
• Perform daily system backups and file restoration activities as required.
• Monitor system availability and respond to routine user support requests.
• Assist with installation, configuration, and maintenance of hardware and software on Windows systems.
• Support IT asset tracking and inventory management using tools such as Sunflower.
• Triage, document, and track user trouble tickets; elevate issues as appropriate.
• Perform media sanitization and assist with equipment disposal activities in accordance with policy requirements.
• Maintain detailed operational logs documenting system behavior and issues encountered.
• Assist with creation and maintenance of systems documentation, operating procedures, and maintenance guides.
• Support compliance with Federal cybersecurity requirements including FISMA and NIST standards.
• Participate in on-call rotations supporting N-Wave network operations as required.

Skills

Windows systems

Networking concepts

Ticketing systems

Public Trust

U.S. Citizen

Education

Bachelor’s degree in CS/IT or related field

Tools

Service Desk Plus

Sunflower

BigFix

TeamViewer

Druva

Job description

RIVA Solutions, Inc. is seeking a System Administrator I to support IT operations in a Federal scientific research environment.

You will perform foundational systems administration, customer support, asset management, and operational tasks while expanding expertise across enterprise infrastructure and cybersecurity. Responsibilities include system backups, security, ticketing, asset tracking with Sunflower, and documentation.