Federal Web Administrator – Drupal/WCMS Ops

RIVA Solutions, Inc.

United States

On-site

USD 80,000 - 90,000

Full time

6 hours ago

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Job summary

RIVA Solutions, Inc. is seeking a Web Administrator to support federal client web operations and digital services.

The ideal candidate will manage WebAdmin requests, support content publishing and maintenance, and coordinate with cross-functional teams to ensure timely communication and issue resolution in a fast-paced federal web environment. You will post and update content in Drupal/WCMS, handle tickets in Jira or ServiceNow, perform basic HTML/CSS checks, and contribute to accessibility and

Qualifications

Experience posting, updating, formatting, and maintaining web content using WCMS (Drupal/WordPress/SharePoint).
Experience with ticketing systems (Jira, ServiceNow, Zendesk) including intake, triage, routing and status tracking.
Basic understanding of HTML, CSS, web publishing workflows, redirects, and content quality control.
Strong customer service, written communication, organization, and prioritization skills.
Familiarity with Section 508/WCAG accessibility concepts and basic accessibility checks.
Ability to collaborate across content, technical, QA, and government stakeholders in a fast-paced web operations environment.

Responsibilities

Monitor the WebAdmin mailbox and public inquiry channels, create tickets, triage requests, assign work to appropriate teams, and track status through resolution.
Maintain responsive communication with Federal client stakeholders and requestors regarding ticket status, timelines, and completed work.
Post, update, archive, and maintain Federal client web content in Drupal/WCMS according to established workflows, metadata standards, and quality control procedures.
Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates.
Support content inventories, broken link reviews, redirects, archiving activities, content validation, and readiness checks for website updates and deployments.
Provide basic functional, browser, mobile, accessibility, and regression testing for content updates and site changes.
Support Voice of Customer survey administration and compile customer feedback reports and service improvement recommendations.
Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages, and knowledge articles.
Coordinate with project leadership, content analysts, UX staff, developers, QA, Federal client IT, and contractors to resolve operational issues and maintain service continuity.