System Support Technician III

TekManagement Inc.; United States; Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

Tekmanagement Inc. is seeking a Tier 3 Technician to elevate IT excellence. You will lead technical projects, provide proactive and reactive support, and ensure seamless IT operations across client environments, both on‑premise and cloud.

Expect a role centered on problem‑solving, collaboration, and service excellence within a growth‑driven culture. You’ll work full‑time, Monday–Friday, 7 AM–5 PM, with on‑call duties after hours to meet peak client needs.

Qualifications

• 3–5 years of IT support/engineering experience.
• Experience with on-prem and cloud IT environments.
• Proficient in diagnosing complex IT issues.
• Strong communication with clients and teams.

Responsabilités

• Lead technical projects and provide proactive and reactive support to diverse client environments.
• Ensure seamless IT operations, including system design, analysis, and disaster recovery planning.
• Deploy, configure, and manage on-premise and cloud-based solutions.
• Diagnose and resolve escalated technical issues while maintaining outstanding customer service.
• Document systems, processes, and client environments to drive efficiency.
• Collaborate with internal teams to optimize service delivery and technical excellence.
• Participate in an on-call rotation to provide after-hours support as needed.

Outils

Hyper-V

VMware

Azure

Active Directory

SQL

Exchange

ConnectWise

Description du poste

Job Description

Join Tekmanagement as a Tier 3 Technician – Elevate Your Career in IT Excellence!

Are you a top-tier IT professional seeking a role where your expertise makes a real impact? Tekmanagement is looking for an experienced Tier 3 Technician to join our elite team. If you thrive in solving complex IT challenges, delivering superior customer experiences, and leading cutting-edge projects, this is the opportunity for you. If you're ready to be part of a company that values integrity, accountability, and professional growth, we want to hear from you!

Why Tekmanagement?

At Tekmanagement, we’re more than just an IT service provider — we’re trusted partners in our clients' success and community. Our Southern Oregon based team is dedicated to providing cutting-edge solutions with a focus on excellence, reliability, and strong customer relationships. We foster a supportive and growth-oriented work culture where every team member is empowered to excel. As a Tier 3 Technician, you’ll play a pivotal role in maintaining and improving our clients’ IT environments, while enjoying a collaborative, growth-oriented culture.

About Tekmanagement:

Tekmanagement Inc. has been a trusted provider of IT support to businesses in Southern Oregon and Northern California for over 40 years. Recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2022 and 2024 survey, we pride ourselves on fostering a culture of collaboration, innovation, and excellence.

Your Role:

As a Tier 3 Technician, you will:

• Lead technical projects and provide proactive and reactive support to diverse client environments.
• Ensure seamless IT operations, including system design, analysis, and disaster recovery planning.
• Deploy, configure, and manage on-premise and cloud-based solutions.
• Diagnose and resolve escalated technical issues while maintaining outstanding customer service.
• Document systems, processes, and client environments to drive efficiently.
• Collaborate with internal teams to optimize service delivery and technical excellence.
• Participate in an on-call rotation to provide after-hours support as needed.

This is a full-time position (Monday–Friday, 7 AM–5 PM) and participation in an on-call rotation to provide after-hours support as needed to meet peak client needs. You’ll spend approximately 75% or more of your time on billable work and will be responsible for accurate and timely documentation in our ConnectWise system.

Key Responsibilities:

• Technical Mastery: Work with Hyper-V/VMware, Azure, Active Directory, SQL, Exchange, networking (VLANs, firewalls, routing, security protocols), and automation/scripting.
• Problem-Solving: Conduct root cause analysis and troubleshoot complex IT issues.
• Customer Service Excellence: Deliver outstanding service, ensuring customer satisfaction, upholding SLAs, and exceeding performance goals.
• Project Leadership: Manage IT implementations, migrations, and upgrades for business-critical systems.
• Efficiency Optimization: Leverage automation and process improvements to enhance IT operations.
• Collaboration & Culture: Work closely with internal teams, fostering a culture of teamwork, integrity, and service excellence.
• Documentation & Reporting: Maintain accurate records of client environments and analyze feedback to drive improvements.

What We’re Looking For:

We need a technical powerhouse, service-oriented professional with strong problem-solving skills and the ability to work effectively under pressure with 3-5 years of similar industry experience. The ideal candidate will possess:

Technical Competencies:

• Deep understanding of IT infrastructure, cloud computing, and cybersecurity.
• Strong analytical and troubleshooting skills to resolve advanced technical challenges.
• Ability to clearly communicate complex technical concepts to both clients and team members.

Key Traits & Skills:

• Accountability & Integrity: Dependable, ethical, and committed to delivering high-quality work.
• Customer Focus: Passion for providing exceptional service and building strong client relationships.