System Support Technician

Trellis Supportive Care; Briarcliff Manor (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Mission-driven nonprofit

Collaborative team environment

Job summary

Trellis Supportive Care in Winston-Salem, NC is seeking a System Support Technician to join our IT team. You will provide hands-on help desk support, troubleshoot hardware and software, manage user accounts in Active Directory, and assist with EMR systems to keep care teams connected.

On-site, full-time hours, Monday–Friday, with on-call rotation. You’ll work in a mission-driven, nonprofit environment that values collaboration, confidentiality, and continuous improvement while supporting

Qualifications

• Associate degree in Information Technology or equivalent experience with relevant certifications.
• One year of IT/help desk/PC support experience preferred.
• Strong troubleshooting, communication, and customer service skills.
• Professional, team-oriented approach with confidentiality and continuous improvement.

Responsibilities

• Provide help desk support to employees, troubleshooting software, hardware, computers, mobile devices, printers, and other technology.
• Assist with electronic medical records troubleshooting, upgrades, and end-user support.
• Manage user accounts and groups through Active Directory.
• Assist with basic server and network troubleshooting under IT leadership.
• Configure new computers, install applications, support phones, voicemail, and telecommunications systems.
• Train employees on technology applications, including one-on-one and group instruction.
• Maintain technology inventories, equipment records, and the organization’s SharePoint site.
• Assist with data analysis, vendor coordination, and IT projects that support organizational goals.

Skills

Troubleshooting

Customer service

Communication

Teamwork

Education

Associate degree in Information Technology

Tools

Active Directory

SharePoint

Help desk software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Information Technology Full Time Winston Salem, NC, US

2 days ago Requisition ID: 2289

Trellis Supportive Care | Winston-Salem, NC

Make a difference behind the scenes!

Trellis Supportive Care is seeking a System Support Technician to join our IT team and help ensure our technology systems run smoothly so our healthcare professionals can focus on what matters most—providing compassionate care to patients and families.

In this role, you’ll provide hands‑on technical support, troubleshoot hardware and software issues, assist with electronic medical records, and help maintain the technology resources that keep our organization connected and operating effectively.

Schedule

• Full-time: 40 hours per week on site
• Monday–Friday 8a-5p on site, not a remote position
• On‑call rotation every other week

What You’ll Do

• Provide help desk support to employees, troubleshooting software, hardware, computers, mobile devices, printers, and other technology.
• Assist with electronic medical records troubleshooting, upgrades, and end‑user support.
• Manage user accounts and groups through Active Directory.
• Assist with basic server and network troubleshooting under the direction of IT leadership.
• Configure new computers, install applications, and support phones, voicemail, and telecommunications systems.
• Train employees on technology applications, including one‑on‑one and group instruction.
• Maintain technology inventories, equipment records, and the organization’s SharePoint site.
• Assist with data analysis, vendor coordination, and IT projects that support organizational goals.

What You’ll Need

• Associate degree in Information Technology or equivalent experience supported by relevant certifications.
• One year of IT, technical help desk, and/or PC support experience highly preferred.
• Strong troubleshooting, communication, and customer service skills.
• A professional, team-oriented approach with a commitment to confidentiality and continuous improvement.

Why Choose Trellis Supportive Care?

Trellis Supportive Care, formerly Hospice & Palliative Care Center, is North Carolina’s first freestanding not‑for‑profit hospice organization. Since 1979, we have served patients and families throughout the Piedmont/Triad with compassionate, comprehensive hospice and palliative care.

With more than 350 specially trained professionals serving our 13‑county service area, we believe every team member plays an important role in fulfilling our mission. Join a team where your technical expertise helps support exceptional care and makes a meaningful difference in the lives of others.

What We Offer

• The opportunity to contribute to a mission‑driven, not‑for‑profit organization
• A collaborative team environment where your work supports meaningful patient care

Ready to Join Our Team?

For more information about this opportunity or other career openings, contact Charlotte Akers, Talent Acquisition Manager, at Trellis Supportive Care’s Winston‑Salem office.

Trellis Supportive Care is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, gender, gender identity, and sexual orientation), genetic information, or other status protected by applicable law.