System Support Supervisor

Accurate Personnel LLC; Nazareth (Northampton County); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

On-site in Nazareth

Job summary

Accurate Personnel is hiring a System Support Supervisor in Nazareth, PA to assist the IT Manager in configuring and maintaining system and network infrastructures. The ideal candidate combines strong analytical and technical skills with the ability to work independently or in a team to achieve goals.

The role requires 4+ years in system support, experience with Windows servers, Active Directory, and Exchange, and comfort working in a distribution center environment with heavy equipment.

Qualifications

• Strong experience with Windows OS and Office applications.
• Experience with switches, routers, access points, and related network tech.
• 4+ years in system support, including Windows servers, Active Directory and Exchange.
• Excellent written and verbal communication, able to explain tech to non-technical users.

Responsibilities

• Install, configure, and maintain Windows workstations, handhelds, and servers.
• Support AGV hardware and related systems.
• Configure and monitor network infrastructure and devices.
• Manage user accounts in an enterprise environment.
• Set up RF and wireless devices and troubleshoot printers.
• Maintain phones and software upgrades; manage site licenses.

Skills

Windows OS

Active Directory

Exchange Server

Networking

Troubleshooting

Communication

Teamwork

Linux

Warehouse IT

Tools

Windows Server

Active Directory Tools

Job description

HIRING IMMEDIATELY: SYSTEM SUPPORT SUPERVISOR IN NAZARETH, PA

Accurate Personnel is hiring immediately for a System Support Supervisor to join our team in Nazareth, Pennsylvania. This individual will be responsible for assisting IT Manager in a fast‑paced environment configuring and maintaining System and Network Infrastructures. The ideal candidate will possess strong analytical and technical ability to solve complex problems, ability to work independently or as part of a team to achieve common goals, and more listed below.

Pay, Schedule, and Location

• Starting at $26.44-$28.44/hour
• Excellent benefits package, including medical, dental, and vision
• Full time hours
• Located in Nazareth, Pennsylvania

Duties and Responsibilities

• Install, configure, and maintain Windows-based workstations, handheld devices, and servers
• Provide support to Autonomous Guided Vehicles (AGV)
• Configure and monitor network infrastructure, equipment, and devices
• Set up and maintain user accounts within an enterprise environment
• Set up and implement RF and wireless devices
• Set up and troubleshoot various printer technologies
• Set up and maintain phones, both desk and cell
• Perform and/or oversee software installation and upgrades
• Maintain site licenses for departments and facilities
• Troubleshoot networks, systems, and applications issues to identify any issues that may interrupt operations
• Develop various training materials, SOPs, Run Books, and instructional sheets for IT-related items
• Communicate with operations and leadership any issues that arise, provide solutions, and implement preventive measures
• Establish and perform maintenance programs following company and manufacturer standards
• Maintain confidentiality concerning the information being processed, stored, or accessed by the network
• Document network problems and resolutions for future reference
• Other duties as assigned
• Travel may be required

Requirements and Qualifications

• Strong in Windows OS and Office applications
• Have experience with network technologies such as switches, routers, access points, etc
• 4+ years of experience in the system support field, with working knowledge of Windows servers, Active Directory, and Exchange
• Strong written and oral communication skills, particularly the ability to explain technical concepts in non-technical terms
• Ability to work independently or as part of a team to achieve common goals
• Strong analytical and technical ability to solve complex problems
• Strong organizational skills needed. Strong customer service and interpersonal skills required
• Knowledge of Linux is a plus
• Warehouse experience and warehouse IT experience is a plus
• Logistics understanding and technology related to logistics within a warehouse environment is a plus
• Past work or understanding the process of AGV's is a plus
• Ability to work in a distribution center environment with a variation of temperatures
• and heights
• Ability to safely work around/with heavy moving equipment (forklifts, pallet jacks, reach trucks, clamps, scissor lifts) in a high‑paced environment
• Lifting up to 50 lbs
• Sitting at a computer for long periods of time

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

(APAB)