System Support Specialist (Life Science backgrounds only)

BioPhase; San Diego (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

BioPhase Solutions is seeking a System Support Specialist to join the Global Systems Support team. The role involves hands-on reliability and burn-in testing of laboratory instrumentation, troubleshooting complex system issues, and providing technical support to a junior teammate.

The position is a 6–12 month contract, fully onsite in a highly collaborative environment with Engineering, R&D, Manufacturing, Quality, and Service teams to ensure instrument reliability before release.

Qualifications

• Bachelor’s degree in a technical field (Engineering, Life Sciences, Bioengineering, or related).
• 3+ years of relevant industry experience.
• Experience with laboratory instrumentation or technical equipment.
• Strong troubleshooting of hardware and software systems.
• Excellent written communication and documentation skills.

Responsibilities

• Perform burn-in, soak, and reliability testing on laboratory instrumentation.
• Troubleshoot hardware, software, communication, and instrument errors.
• Coordinate with Eng, R&D, Manufacturing, Quality, and Service to resolve issues.
• Document performance, failures, and test results with SOP-compliant processes.
• Provide guidance to a junior System Support Technician and support installation and release activities.

Skills

Troubleshooting

Analytical thinking

Documentation

Written communication

Independent worker

Cross-functional collaboration

Education

Bachelor’s degree in Engineering/Life Sciences/Bioengineering or related

Job description

• Schedule: Monday–Friday, 8:00 AM–4:00 PM
• Duration: 6–12 month contract
• Work Environment: Fully onsite
• Hours: Full-time

BioPhase Solutions is looking for an experienced System Support Specialist to support the Global Systems Support team of a leading life sciences company. This individual will perform hands-on reliability and burn-in testing of laboratory instrumentation, independently troubleshoot system issues, and provide technical support to a more junior team member.

Responsibilities

• Independently perform extended burn-in, soak, and reliability testing on laboratory instrumentation.
• Operate instruments continuously or through extended test cycles to evaluate system stability and reliability.
• Monitor and troubleshoot hardware, software, communication, and instrument-related errors.
• Identify intermittent failures or performance issues that may not be detected during shorter functional testing.
• Analyze technical issues, determine potential root causes, and communicate findings to appropriate teams.
• Document system performance, failures, troubleshooting activities, and test results.
• Coordinate with Engineering, R&D, Manufacturing, Quality, and Service teams to investigate and resolve instrument issues.
• Support installation, qualification, troubleshooting, and release activities associated with laboratory systems.
• Provide technical guidance and day-to-day support to a junior System Support Technician.
• Ensure work is performed in accordance with SOPs, Quality Management System requirements, safety procedures, and applicable regulatory standards.

Qualifications

• Bachelor’s degree in Engineering, Life Sciences, Bioengineering, or a related technical field required.
• 3+ years of relevant industry experience.
• Previous experience working with laboratory instrumentation, technical equipment, product support, engineering, or a similar technical environment.
• Experience troubleshooting systems involving hardware and software strongly preferred.
• Ability to independently assess technical issues and drive troubleshooting activities.
• Strong analytical and root-cause problem-solving skills.
• Strong written communication and technical documentation skills.
• Excellent attention to detail and commitment to quality.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Comfortable providing guidance and support to a more junior team member.

This is an excellent opportunity for a technically strong candidate who enjoys hands-on troubleshooting and wants to play a key role in verifying the reliability and performance of laboratory instrumentation before release.