Senior App Support & Salesforce Integration Specialist

AMN Healthcare; San Diego (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

AMN Healthcare is seeking an L2 Operations Support & Incident Triage specialist to troubleshoot and resolve Tier 1-2 tickets, manage Salesforce admin tasks, and support integrations across systems including AMIE and Smartsheet. The role emphasizes proactive issue resolution, clear stakeholder communication, and collaboration with IT and vendors.

Ideal candidates have 2+ years in application support, strong problem-solving abilities, and familiarity with APIs, data flows, and incident management

Qualifications

• 2+ years of experience in application support, systems integration, or IT operations.
• Strong troubleshooting skills across enterprise systems and integrations.
• Experience with APIs, data flows, and system dependencies preferred.
• Familiarity with Salesforce or similar enterprise platforms.
• Experience with incident management tools (e.g., ServiceNow).

Responsibilities

• Review, troubleshoot, and resolve Level 2 application support tickets within assigned areas.
• Perform initial analysis, reproduce issues when possible, and document findings clearly in the ticket record.
• Escalate complex issues to senior teams when needed.
• Monitor resolved issues after fixes to ensure stability.
• Tier 1-2 Salesforce Administration duties including user administration and data fixes.
• Support assigned applications, Salesforce, AMIE, Smartsheet, or other business systems as assigned.
• Assist with routine configuration validation, access-related troubleshooting, data flow checks, and known-error resolution.
• Follow documented support procedures for common incidents, integration failures, credential issues, and user-reported errors.
• Help identify patterns or repeated issues that may require knowledge updates or senior-level review.
• Provide timely, clear updates to users, business partners, IT peers, and vendors during active support issues.
• Participate in working sessions as the support representative for assigned issues or follow-up items.
• Maintain professional communication and ensure stakeholders understand ownership, timing, and escalation path.
• Support application projects, migrations, and enhancement activities by assisting with testing, data validation, documentation, and issue tracking.
• Document findings, risks, and open questions for review by project leads, senior analysts, or application owners.
• Create and maintain knowledge articles, troubleshooting guides, support notes, and process documentation for recurring issues.
• Keep documentation current when workflows, error handling, or escalation steps change.
• Share knowledge with peers to improve consistency across L1, L2, and escalation teams.
• Assist with basic reporting, list views, data validation, and discrepancy review within supported systems.
• Escalate report logic, data model, or source-system concerns to the appropriate owner when deeper analysis is required.
• Identify opportunities to reduce repetitive manual work through templates, documentation, standard operating procedures, or automation ideas.
• Recommend improvements to support intake, ticket notes, monitoring steps, and recurring communication templates.
• Participate in process improvement activities that improve support quality, response consistency, and operational visibility.

Skills

Problem-solving

Clear communication

Collaboration & stakeholder engagement

Tools

Salesforce

ServiceNow

Power BI

Automation tools

AI tools

Job description

AMN Healthcare is seeking an L2 Operations Support & Incident Triage specialist to troubleshoot and resolve Tier 1-2 tickets, manage Salesforce admin tasks, and support integrations across systems including AMIE and Smartsheet. The role emphasizes proactive issue resolution, clear stakeholder communication, and collaboration with IT and vendors.

Ideal candidates have 2+ years in application support, strong problem-solving abilities, and familiarity with APIs, data flows, and incident management