System Support Specialist

ccaglobalpartners; Richmond (NH); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Employee benefits

Recognition program

Job summary

CCA Global Partners is seeking a System Support Specialist in our Manchester, NH office. This hybrid role supports Windows, macOS, and mobile devices, delivering dependable IT service to employees, contractors, and Members.

You’ll manage tickets, inventories, and documentation while collaborating with a friendly IT team focused on trust, integrity, and innovation.

Qualifications

• At least 2 years of IT support experience and a high school diploma (or equivalent).
• Ability to research and troubleshoot a broad range of technical issues and translate complex concepts for users.
• Strong communication and customer service skills with a friendly, solutions-focused approach.

Responsibilities

• Resolve Help Desk tickets across Windows and macOS, prioritizing based on business impact.
• Support mobile devices (iOS, Android, and other platforms).
• Manage hardware/software inventory and lead device refresh cycles.
• Handle user setups, installations, upgrades, and document procedures.

Skills

IT support experience

Windows OS

macOS

Mobile device support

Microsoft Office 365

Communication skills

Documentation

Organization

Education

High school diploma

Tools

CompTIA A+

Microsoft Certified

Technical Support Professional

Job description

At CCA Global Partners, our employees are dedicated to creating a better world through talent, innovation, and passion. We connect family-owned businesses across North America, providing them with the scale, resources, and innovation needed to thrive in a competitive, big-box world. With a hybrid work schedule, flexible time off, and benefits designed to support our employees and their families, we invite you to bring your own talent and enthusiasm to our team and make a real impact.

Are you a tech-savvy problem solver with a passion for exceptional service?

Join CCA Global Partners as a System Support Specialist in our Manchester, NH office and become part of a collaborative, friendly, and high-performing IT team that values trust, integrity, and innovation.

In this hybrid role, you’ll provide critical IT support across software and hardware platforms, ensuring smooth technology operations for our employees, contractors, and members. We’re looking for a technically skilled, customer-centric professional who thrives in a fast-paced environment and is always eager to learn and help.

What You’ll Do

• Resolve Help Desk tickets across Windows and macOS systems, prioritizing and escalating based on business impact.
• Support mobile devices (iOS, Android, and other platforms).
• Manage and maintain hardware/software inventory and lead device refresh cycles.
• Handle user setups, installations, upgrades, and maintain accurate documentation and procedures.

What You Bring

• At least 2 years of IT support experience and a high school diploma (or equivalent).
• Excellent communication, grammar, and customer service skills—friendly, tactful, and solutions-focused.
• Ability to research and troubleshoot a broad range of technical issues, translate complex concepts into user-friendly language, and build rapport through effective listening and questioning techniques.
• Strong organizational skills and the ability to prioritize and manage multiple tasks.
• Strong working knowledge of Microsoft Windows (including RDP), Microsoft Office suite (Outlook, Teams, OneDrive, etc.), email systems, calendaring tools, and spam filtering.
• Experience with macOS, iPads, and mobile device support.
• Preferred: Certifications like CompTIA A+, Microsoft Certified, or Technical Support Professional (TSP).

How We Take Care of You:

• Honored as one of New Hampshire’s Best Companies to Work For many times since 2002, including Hall of Fame honors in 2017, 2018, and 2024.
• We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members!
• We recognize YOU for your accomplishments and contributions through development, growth and compensation!
• We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.

What Makes Us Special?

CCA Global Partners is a leading cooperative business model, empowering thousands of entrepreneurs to succeed despite widespread industry consolidation. Our mission is to provide the scale, resources, and innovation that drive sustainability, growth, and effective competition in today’s evolving marketplace.

Embrace the CCA Way:

We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.

Ready to make a difference? Say YES, and we’ll say WELCOME HOME!

#LI-HYBRID