System Support Engineer

AppCard, Inc.; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

A tech and marketing firm in New York is seeking a full-time System Support Engineer to provide technical support and troubleshoot issues for production systems. The ideal candidate has a Bachelor's degree in Computer Science or IT, strong skills in Linux, and experience in customer support. This role requires off-hour support and excellent problem-solving skills, ensuring a top-tier customer experience.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong Linux administration skills, with experience in mission-critical applications.
• Experience and knowledge of system performance-monitoring tools.

Responsibilities

• Provide Level 1–3 technical support for production systems, including Linux servers.
• Troubleshoot and resolve system-related issues.
• Monitor system health and performance using monitoring tools.

Skills

Linux administration

Technical support

Networking knowledge

Database knowledge

Problem-solving skills

Education

Bachelor's degree in Computer Science or IT

Job description

This range is provided by AppCard, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

Direct message the job poster from AppCard, Inc.

AppCard Inc. is a technology and marketing company headquartered in Manhattan, NY. Appcard has a powerful marketing tool that leverages data acquired at the point of sale (POS) via an advanced rewards program to create advanced retargeting campaigns that help businesses increase their bottom line. AppCard is unique in the loyalty space due to its patented technology which allows businesses to capture shopper identity and item level data in realtime from purchases made in store and online. The benefit of this is two fold: consumers benefit by receiving offers, incentives and coupons. Through a shopper’s interactions with the former AppCard’s platform records and learns shopper behavior and gives grocers the ability to make their data actionable to increase average basket size and systematically increase repeat purchases.

About the role:

AppCard is looking for a System Support Engineer to provide first and second-line support to our customers. If you are a hands-on operations expert, experienced in product operations and customer support, and eager to deepen your technical expertise in IoT, we’d love to hear from you!

We are seeking a highly skilled System Support Engineer who thrives in a dynamic environment, enjoys problem-solving, and is committed to delivering exceptional technical support.

* This position requires off hour support and weekends *

Responsibilities:

• Provide Level 1–3 technical support for production systems, including Linux servers, networking, and system-level services
• Troubleshoot and resolve system-related issues (performance, configuration, networking, storage)
• Monitor system health and performance using system monitoring tools
• Prioritize and manage several open issues at one time
• Collaborate with internal teams to document best practices and enhance the knowledge base for both internal and external use
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Document technical knowledge in the form of notes and manuals
• Maintain excellent client relationships, ensuring a first-class customer experience

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Strong Linux administration skills, with experience in mission-critical applications
• Experience and knowledge of system performance-monitoring tools
• Networking knowledge: Firewalls, VPN’s, TCP/IP – troubleshooting, performance tuning
• Basic database knowledge (SQL querying and troubleshooting)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Excellent communication and problem-solving skills with a customer-first mindset
• Highly motivated, organized, and able to handle multiple priorities effectively

**This role is full-time from the office in NYC**

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development

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