System Admin & Change Coordinator - LARS & Zendesk

nLeague; Nashville (TN); Hybrid; USD 52,000 - 78,000; Full time

Job summary

The Tennessee Department of Health seeks a proactive System Administrator to maintain the Licensure and Regulation System (LARS) and Zendesk-based help desk. You will resolve issues, process change requests, and implement solutions under supervision, with a focus on accuracy and timely communication.

Location is in Nashville, with potential for remote work after training. Strong collaboration with coordinators, trainers, and QA personnel is essential, along with diligent documentation and

Qualifications

• Experience with IT support workflows and ticketing processes.
• Familiarity with licensure processes and regulatory requirements in healthcare/government.
• Experience with Zendesk, LARS, and ServiceNow for ticketing and workflow management.
• Ability to modify system settings, user permissions, and automated workflows.
• Strong logging and documentation practices in SharePoint or similar tools.

Responsibilities

• Respond to and resolve IT support issues via Zendesk and LARS.
• Manage password resets, user status changes, and new user provisioning within 3 business days.
• Document changes and maintain change logs; provide weekly status updates.
• Collaborate with Application Coordinators and Trainers to gather requirements and timelines.
• Ensure all changes are logged within one business day of implementation.

Skills

Help desk

Licensing systems

Zendesk

ServiceNow

Configuration

Data management

Documentation

Customer service

Tools

Zendesk

LARS

ServiceNow

Job description

The Tennessee Department of Health seeks a proactive System Administrator to maintain the Licensure and Regulation System (LARS) and Zendesk-based help desk. You will resolve issues, process change requests, and implement solutions under supervision, with a focus on accuracy and timely communication.

Location is in Nashville, with potential for remote work after training. Strong collaboration with coordinators, trainers, and QA personnel is essential, along with diligent documentation and