16233 - System Support Associate - GA

Socket.dev; Duluth (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Job summary

Vensure Employer Solutions is seeking a System Support Associate to provide technical support, system administration, and operational expertise within a PEO environment. You will help ensure reliability, performance, security, and optimization of HR/payroll-related systems and client-facing applications.

The role focuses on supporting, mentoring, and elevating the system support team to drive quality and operational excellence while collaborating with HR, Payroll, Tax, Benefits, and Operations

Qualifications

• Must be currently enrolled in an associate or bachelor’s degree program.
• Recent graduates within 12 months will be considered.
• Coursework or projects involving analytics, auditing, process documentation, or business systems preferred.
• Strong attention to detail and organizational skills are essential.

Responsibilities

• Assist with user account setup, updates, and deactivation across internal systems and platforms.
• Troubleshoot and resolve tier 1 system and application issues.
• Build, modify and maintain dashboards and widgets; Update reporting for clients.
• Document workflows and support processes clearly; Assist with training materials.
• Collaborate with HR, Payroll, Tax, Benefits, and Operations teams as needed.

Skills

Attention to detail

Microsoft Office

Documentation

Communication

Education

Associate or Bachelor’s degree program

Recent graduates considered

Analytics / auditing / process documentation / business systems

Job description

W e are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com.

Position Summary

The System Support Associate is responsible for providing technical support, system administration, and operational expertise across the organization’s core platforms within a Professional Employer Organization (PEO) environment. This role ensures the reliability, performance, security, and optimization of systems supporting HR, payroll, tax, benefits administration, and client-facing applications. This position also plays a key role in supporting, mentoring, and elevating system support team members to drive consistency, quality, and operational excellence.

Essential Duties and Responsibilities

System & User Support

• Assist with user account setup, updates, and deactivation across internal systems and platforms
• Support basic system access requests, permissions, and role assignments
• Troubleshoot and resolve tier 1 system and application issues
• Build, modify and maintain Dashboards and widgets
• Update and work with Report Center reporting for our clients
• Assist with activities needed for project completion
• Assist with data Hygiene efforts
• Build, modify and maintain basic workflows
• Other duties as needed

Documentation & SOP Creation

• Document workflows, system configurations, and support processes clearly and accurately
• Assist in developing training guides and reference materials for internal users

Project Support

• Support various projects, including system clean-up, audits, or data validation
• Assist with process improvement initiatives and automation documentation

Administrative & Operational Support

• Support team initiatives and projects
• Collaborate with HR, Payroll, Tax, Benefits, and Operations teams as needed

Knowledge, Skills, and Abilities Required Qualifications

• Strong attention to detail and organizational skills
• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Ability to document processes clearly and concisely
• Demonstrate strong written and verbal communication skills, including the ability to follow instructions, ask clarifying questions, and document processes accurately

Education & Experience

• Currently enrolled in an associate or bachelor’s degree program
• Recent graduates (within the last 12 months) will also be considered
• Coursework or academic projects involving analytics, auditing, process documentation, or business systems preferred

Learning Opportunities

• Hands-on experience supporting enterprise systems in a PEO environment
• Exposure to HR technology, system operations, and compliance processes
• Development of technical documentation and process-improvement skills
• Mentorship from system operations and business leaders
• Hands-on experience troubleshooting and resolving payroll, billing, tax and accounting discrepancies

Physical Demands

Physical Read Only

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Frequently required to sit; occasionally required to stand and walk.
• Specific vision abilities required include close vision, color vision, and ability to adjust focus.
• Frequently required to talk and hear.
• Moderate concentration/intensity, which includes prolonged mental effort.
• Average memory, taking into consideration the amount and type of information.
• Noise level in the work environment is usually moderate.

Benefits

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
• Additional Compensation: [e.g., signing bonus, commission structure] if applicable