System Support Analyst

Net2Source (N2S); Indianapolis (IN); Hybrid; USD 48,216 - 59,236; Full time

Job summary

A leading digital health solutions provider is seeking a Mid-Senior level professional to manage service operations, support digital health software, and assist with compliance initiatives. The role requires 1-3 years of experience, a Bachelor’s degree in a related field, and proficiency in Jira or similar tools. Responsibilities include monitoring CAPA items and generating usage metrics. This contract position is based in Indianapolis and offers a hybrid work model.

Qualifications

• 1-3 years of experience required.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience in service management within regulated or enterprise environments.
• Familiarity with CAPA processes, access control, and change management.
• Knowledge of validation documentation practices and audit requirements.
• Proficiency in Jira or similar task management tools.
• Strong analytical skills and experience with metric reporting tools.
• Excellent communication and coordination abilities.
• Ability to work independently and collaboratively across technical and operational teams.

Responsibilities

• Manage service operations that support digital health software and data systems.
• Monitor and complete CAPA items, including access management and periodic access reviews.
• Provide operational support to the Magnol.Ai team across service workflows.
• Create and manage change requests for system updates and improvements.
• Generate and analyze usage and change metrics to support service performance and reporting.
• Use Jira and ServiceNow to manage service tasks and track CAPA progress.
• Collaborate with internal teams to support compliance and continuous improvement initiatives.

Job description

Location: Indianapolis, IN 46225 (Hybrid)

Duration: 12+ Months Contract

Pay Range: $35- $43/hr on W2 (Max)

Responsibilities

• Manage service operations that support digital health software and data systems.
• Monitor and complete CAPA (Corrective and Preventive Action) items, including access management and periodic access reviews, coordination of account secret rotations, and maintaining and updating validation documentation to ensure alignment with regulatory and quality standards.
• Provide operational support to the Magnol.Ai team across service workflows.
• Create and manage change requests for system updates and improvements.
• Generate and analyze usage and change metrics to support service performance and reporting.
• Use Jira and ServiceNow tools to manage service tasks, track CAPA progress, and coordinate change requests.
• Collaborate with internal teams to support compliance, security, and continuous improvement initiatives.

Qualifications

• 1-3 years of experience required.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience in service management within regulated or enterprise environments.
• Familiarity with CAPA processes, access control, and change management.
• Knowledge of validation documentation practices and audit requirements.
• Proficiency in Jira or similar task management tools.
• Strong analytical skills and experience with metric reporting tools.
• Excellent communication and coordination abilities.
• Ability to work independently and collaboratively across technical and operational teams.

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Other

Industry

Pharmaceutical Manufacturing