Active_Operations Specialist 1

eTeam; Wayne (PA); On-site; USD 37,195 - 39,950; Full time

Job summary

A staffing company in Wayne, PA is seeking an Operations Specialist I to support customer data management initiatives for pharmaceutical clients. The role involves assessing, validating, and enhancing the quality of healthcare data. Ideal candidates should have an undergraduate degree and experience with medical data. This entry-level, contract position offers an opportunity to work with internal stakeholders on data governance, ensuring compliance and accuracy while tracking key performance indicators. Pay rate is $27–$29/hour.

Qualifications

• Undergraduate degree completed or in progress.
• Experience working with medical or healthcare data.
• Basic understanding of relational databases and data management platforms.

Responsibilities

• Support client customer data management processes related to physicians and healthcare organizations.
• Validate and enhance the quality of pharmaceutical and medical customer data.
• Collaborate with client stakeholders on data stewardship initiatives.

Skills

Data entry

Analytical skills

Customer service orientation

Attention to detail

Education

Undergraduate degree

Experience with medical or healthcare data

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

MDM

CRM

Job description

Location: Wayne, PA

Duration: 12 Months

Pay Rate: $27–$29/hour (W2)

Operations Specialist I

Role Summary

The Data Governance & Stewardship (DG&S) Operations Specialist I supports customer data management initiatives for pharmaceutical clients. This role focuses on assessing, validating, and improving the quality of customer and healthcare data using established tools, systems, and processes. The specialist collaborates closely with clients and internal stakeholders on Data Stewardship and Data Governance activities, ensuring data accuracy, compliance, and operational efficiency while supporting defined service level agreements (SLAs).

Key Responsibilities

• Support client customer data management processes related to physicians, healthcare organizations, and associated entities
• Assess, review, validate, and enhance the quality of pharmaceutical and medical customer data
• Utilize approved data sources, tools, and systems (MDM, CRM, and spreadsheets) to verify and manage data
• Collaborate with client stakeholders on Data Stewardship and Data Governance initiatives
• Develop, document, and maintain business processes and standard operating procedures related to data management
• Identify data quality issues, trends, and discrepancies, and provide ongoing feedback to management and client partners
• Escalate data issues requiring special attention in a timely and professional manner
• Collect, track, and support reporting of key performance indicators (KPIs) and SLA metrics on a predefined schedule
• Maintain accurate documentation and ensure compliance with data governance standards

Skills & Experience Requirements

• Undergraduate degree completed or in progress
• Experience working with medical or healthcare data (required)
• Exposure to pharmaceutical data and related datasets (preferred)
• Basic understanding of relational databases and data management platforms (MDM, CRM preferred)
• Strong attention to detail with excellent data entry, research, and analytical skills
• Experience with KPI tracking and data analysis (preferred)
• Strong customer service orientation with excellent verbal and written communication skills
• Ability to follow established procedures, work independently, and manage multiple tasks effectively
• Proficiency in Microsoft Office tools, including Excel, Word, PowerPoint, Teams, and Copilot (Microsoft Access a plus)

Seniority Level

Entry level

Employment Type

Contract

Job Function

Management and Manufacturing

Industries

Hospitals and Health Care