System Specialist, Security

DAC, Inc.; Houston (TX); In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

DAC, Inc. in Houston, TX seeks a System Specialist to service and install access control, intrusion, and CCTV systems. You will diagnose issues, perform repairs, demonstrate equipment, and commission new installations to ensure reliable operation.

The role includes upgrades, system integrations, ongoing support, and user training. Requires 5+ years in security systems, strong technical and communication skills, and the ability to work independently on multiple projects.

Competenze

• High School Diploma or educational equivalent required.
• Associate degree in Electronics preferred.
• Certifications (Avigilon, Lenel, Bosch, RS2, ONSSI, Open Options, Salient, Software House 9000) required.
• Valid driver’s license with a clean driving record.
• 5+ years installing, servicing, and maintaining access control and CCTV systems.
• Strong customer focus and ability to work under pressure.
• Solid programming and troubleshooting skills.
• Ability to read blueprints and drawings; skilled with hand and power tools.

Mansioni

• Performs service/installation of access control, intrusion, CCTV systems, and other various security related systems.
• Evaluates, diagnoses, troubleshoots systems, and performs repairs as necessary.
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions.
• Performs upgrades and additions to systems to increase functionality and usability.
• May provide custom systems integrations, detailed systems upgrade planning and execution, system audits and consultation, and/or database management and manipulation.
• Responds to emergency situations during the day or after hours for safety/security concerns.
• Performs all work in accordance with Federal, State, and local regulations as well as company health and safety policies and procedures.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support.
• Identifies potential project risks, communicates to appropriate parties, and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction.
• Assists in the development of training programs for employees.
• Perform other duties as assigned.

Conoscenze

Access control

CCTV

Troubleshooting

Customer service

Blueprint reading

Electrical aptitude

MS Office

Formazione

High School Diploma or educational equivalent

Associate degree in Electronics preferred

Certifications: Avigilon, Lenel, Bosch, RS2, ONSSI, Open Options, Salient, Software House 9000

Strumenti

MS Office

Networking equipment

Descrizione del lavoro

Brief Description

• Performs service/installation of access control, intrusion alarm, closed circuit television systems, and other various security related systems.
• Evaluates, diagnoses, troubleshoots systems, and performs repairs as necessary.
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes a variety of non-routine programs for systems.
• Performs upgrades and additions to systems to increase functionality and usability.
• May provide custom systems integrations, detailed systems upgrade planning and execution, system audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Responds to emergency situations during the day or after hours for the purpose of resolving immediate safety/security concerns.
• Performs all work in accordance with Federal, State, and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements. May participate or assist with developing customer presentations or similar new business development activities.
• Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support.
• Identifies potential project risks, communicates to appropriate parties, and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction.
• Assists in the development of training programs for employees.
• Perform other duties as assigned.

System Specialist Position Responsibilities:

• Performs service/installation of access control, intrusion alarm, closed circuit television systems, and other various security related systems.
• Evaluates, diagnoses, troubleshoots systems, and performs repairs as necessary.
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes a variety of non-routine programs for systems.
• Performs upgrades and additions to systems to increase functionality and usability.
• May provide custom systems integrations, detailed systems upgrade planning and execution, system audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Responds to emergency situations during the day or after hours for the purpose of resolving immediate safety/security concerns.
• Performs all work in accordance with Federal, State, and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements. May participate or assist with developing customer presentations or similar new business development activities.
• Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support.
• Identifies potential project risks, communicates to appropriate parties, and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction.
• Assists in the development of training programs for employees.
• Perform other duties as assigned.

Requirements

System Specialist Qualifications:

• High School Diploma or educational equivalent required.
• Associate degree in Electronics preferred.
• Product-specific certifications required; industry-specific certifications and/or licenses required. Avigilon, Open Options, RS2, Salient, ONSSI, Lenel, Software House 9000, and Bosch.
• Must have valid driver’s license with a clean driving record.
• Minimum of 5 years of experience installing, servicing, and maintaining access control and closed-circuit television systems.
• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and experience related to access control, intrusion, CCTV, and other various security related systems.
• Solid programming skills and proven ability to troubleshoot problems and look for solutions.
• Must be a self-starter and work well without supervision.
• Solid mechanical and electrical aptitude (e.g., work with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
• Strong verbal, written and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficiency in other relevant applications.