System Service Representative - Knoxville, TN

IBM

United States

On-site

USD 49,000 - 75,000

Full time

4 days ago

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Job summary

IBM is seeking a Systems Services Representative (SSR) in the Knoxville area to provide on-site installation, maintenance, troubleshooting, and repair for IBM and multi-vendor server environments, serving as a trusted technical advisor to customers.

You’ll travel throughout the territory to resolve hardware and software issues, optimize system performance, and ensure critical IT infrastructure operates reliably while delivering exceptional service and customer satisfaction.

Qualifications

Experience in on-site hardware installation, maintenance, upgrades, and repair in enterprise environments.
Ability to follow technical procedures and repair equipment with appropriate tools.
Strong problem-solving skills and customer-facing experience.
Basic computer hardware knowledge (drives, memory, networking).
Comfort with hand tools and diagnostic equipment for field service.

Responsibilities

Serve as the primary technical contact for customers, coordinating hardware and software support.
Deliver on-site service including installation, maintenance, upgrades and repair of enterprise systems.
Advise on preventive maintenance and best practices to maximize performance and reliability.
Diagnose and resolve hardware/software issues, managing critical situations to resolution.
Travel throughout the assigned territory to provide responsive, customer-focused support.

Skills

Troubleshooting

Customer service

Mechanical aptitude

Hardware knowledge

Tools handling

Teamwork

Education

High School Diploma or GED

Technical Diploma

Tools

Laptop

Screwdrivers

Pry tools

Diagnostic equipment

Job description

Are you a hands-on problem solver who enjoys working with enterprise technology and helping customers succeed? IBM is looking for a Systems Services Representative (SSR) to join our team and serve as the trusted technical advisor for clients throughout the Knoxville area.

In this field-based role, you’ll be the face of IBM, providing on-site installation, maintenance, troubleshooting, and repair support for IBM and multi-vendor server environments. You’ll work directly with customers to resolve technical issues, optimize system performance, and ensure their critical IT infrastructure operates at its best.

What You’ll Do

Serve as the primary technical point of contact for customers, coordinating hardware and software support.
Deliver exceptional on-site service, including installation, maintenance, upgrades, and repair of enterprise systems.
Advise clients on preventive maintenance, system configuration, and operational best practices to maximize performance and reliability.
Diagnose and resolve hardware and software issues while managing critical situations through resolution.
Support IBM and multi-vendor environments, helping customers minimize downtime and maintain business continuity.
Travel throughout the assigned territory to provide responsive, customer‑focused support.

What We’re Looking For

Strong troubleshooting and problem-solution skills.
Customer service experience and a commitment to client success.
Mechanical aptitude with the ability to follow technical procedures and complete equipment repairs.
Basic computer hardware knowledge, including components such as hard drives, memory, and networking fundamentals.
Comfort working with laptops, hand tools, and diagnostic equipment.
Self-motivated professional who enjoys working both independently and as part of a team.

Why IBM?

Join IBM Technical Lifecycle Services and become part of a high-performing team that delivers world-class support to enterprise customers. You’ll gain valuable experience working with leading-edge technology while benefiting from ongoing training, career development, and opportunities for growth within one of the world’s most recognized technology companies.

Requirements: Valid driver’s license and reliable transportation required.

Your role and responsibilities

In this role, you’ll be more than a technician, you’ll be a trusted advisor and the face of IBM in the field. You’ll work directly with clients to install, maintain, troubleshoot, and repair critical IT infrastructure while ensuring exceptional service delivery and customer satisfaction.

What You’ll Do

As an IBM Systems Services Representative, you’ll play a vital role in keeping our clients’ environments running smoothly and efficiently. Your responsibilities will include:

Serving as the primary technical point of contact for customers, coordinating hardware and software support activities.
Diagnosing and resolving complex server and infrastructure issues across multi‑vendor environments.
Providing expert guidance on preventive maintenance, system configuration, operational best practices, and environmental conditions that impact performance.
Managing critical situations from start to resolution, ensuring minimal disruption to client operations.
Performing installations, upgrades, relocations, system assurance activities, and equipment decommissioning for IBM and non-IBM technologies.
Traveling throughout your assigned territory to provide on‑site support and deliver a world‑class customer experience.

What We’re Looking For

We’re seeking an experienced field engineer or data center professional who thrives in a customer‑facing environment and has a passion for technology.

Preferred Experience Includes

Server repair and hardware troubleshooting
Data center operations and support
Enterprise break/fix services
Root cause analysis and problem determination
Customer‑facing technical support

Experience supporting technologies from the following vendors is highly valued:

HPE / HP
Dell
Lenovo
Cisco
Sun Microsystems
Teradata
Lexmark
Other x86-based server platforms

Why IBM?

At IBM Technical Lifecycle Services (TLS), you’ll join a team known for delivering industry-leading support to some of the world’s most critical IT environments. We’re passionate about customer success, technical excellence, and helping our employees grow their careers.

When you join IBM, you’ll benefit from:

The opportunity to work with cutting‑edge enterprise technology
A collaborative, high‑performing team environment
Industry-leading training and skills development programs
Career growth opportunities within a globally recognized technology leader
The chance to make a direct impact on client success every day

Additional Requirements

Valid driver’s license required
Reliable personal vehicle required
Ability to travel regularly throughout the Knoxville service area

Be the Expert Our Clients Depend On

If you enjoy working independently, solving technical challenges, and being the trusted professional customers rely on to keep their infrastructure running at its best, we want to hear from you.

Join IBM and help deliver the service excellence that keeps businesses running.

Required Education

High School Diploma/GED

Preferred Education

Technical Diploma

Required Technical and Professional Expertise

Problem solving skills
Self-motivator and enjoys working in a Team environment. Ideal candidate will possess hardware and/or software support, commitment to Client Success, and the following skills:
Have experience in Customer Service & Customer Interaction
Have basic computer knowledge (e.g., knows what a hard drive, RAM, memory DIMM, IP address)
Can demonstrate mechanical aptitude, and given the appropriate tools follow instructions to perform a repair or replacement (e.g. follow the instructions of a hardware maintenance manual to successfully complete a repair/replacement)
Be comfortable using and working with various tools (e.g. laptop, screw driver, pry tool, needle nose pliers, wrench) to complete necessary installation, maintenance or repair tasks
This role requires candidates to have a valid driver’s license and a reliable vehicle!

Preferred Technical and Professional Experience

Previous experience coordinating hardware and/or software support for clients, ensuring a seamless resolution process.
Experienced in on-site installation, maintenance, and repair activities for IBM and multi-vendor systems and components.
Effective communication skills.
Strong problem-solving abilities.
Teamwork and adaptability.
Reliable Vehicle

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long‑term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry‑recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Date posted

22‑Sep‑2026

Job ID

133425

City / Township / Village

No City

State / Province

Country

United States

Work arrangement

Onsite

Area of work