System Services Representative Palm Beach

IBM

Coral Gables (FL)

Hybrid

USD 54,000 - 56,000

Full time

6 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

IBM Systems is seeking a System Services Representative in Coral Gables, Florida, to perform on-site installation, maintenance, and repair of IBM Power system equipment and third-party SaaS equipment. You will plan and deliver technical services, support incident resolution, and manage client relationships.

Responsibilities include collaborating with diverse teams, updating certifications, and ensuring high-quality service delivery across hybrid cloud environments.

Qualifications

Exposure to IBM Power system equipment, including installation, maintenance, and repair procedures.
Familiarity with IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve client operations.
Understanding of IT engineering concepts, including installation, customization, operation, recovery, and tuning.
Familiarity with Hybrid Cloud environments, onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments.
Certification in Digital Technical Solutions with the ability to constantly update and maintain proficiency in HW and SW solutions.

Responsibilities

Install and on-site maintain IBM and third party vendor equipment.
Provide technical support by identifying problems, resolving incidents, and advising on resolutions.
Collaborate with teams across centers and business units to achieve high-quality resolutions and outstanding IBM service.
Manage client relationships to ensure satisfaction with service delivery and support.
Update technical certifications to demonstrate proficiency in HW and SW solutions.

Skills

IBM Power Systems

Hybrid Cloud

IT engineering basics

Education

High School Diploma/GED

Associate's Degree/College Diploma

Tools

Cognitive Support Platform (Salesforce)

Watson Einstein Analytics

IBM tools

Job description

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your role and responsibilities

As a System Services Representative, you will be responsible for on-site installation, maintenance, and repair of IBM Power system equipment as well as third party vendor (SaaS) equipment. You will also perform services activities such as Technical Delivery Assessment, installation planning, and account management.

Your primary responsibilities will include:

Install and Maintain Equipment: Perform on-site installation, maintenance, and repair of IBM and third party vendor equipment, ensuring timely and effective delivery of services.
Provide Technical Support: Support problem source identification, resolve incidents, and advise on potential resolutions and their implementation to ensure client satisfaction.
Collaborate with Teams: Work with professionals in different support centers and business units to achieve high-quality problem resolutions and provide outstanding IBM service to clients.
Manage Client Relationships: Ensure a high level of client satisfaction with service delivery, technical support, and operational services for client accounts.
Update Technical Certifications: Demonstrate proficiency in HW and SW solutions by constantly updating Digital Technical Certifications and Soft Skills trainings.

Required education

High School Diploma/GED

Preferred education

Associate's Degree/College Diploma

Required technical and professional expertise

Exposure to IBM Power Systems: Familiarity with IBM Power system equipment, including installation, maintenance, and repair procedures.
Experience with Technical Support Tools: Knowledge of IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.
Understanding of IT Engineering: Basic understanding of general electric and information technology engineering concepts, including installation, customization, operation, recovery, and tuning.
Familiarity with Hybrid Cloud Environments: Exposure to onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments.
Certification in Digital Technical Solutions: Possession of Digital Technical Certifications, with the ability to constantly update and maintain proficiency in HW and SW solutions.

Preferred technical and professional experience

Familiarity with IT Service Management: Exposure to IT service management principles and practices, including problem determination, incident resolution, and service delivery.
Knowledge of Operating Systems: Experience working with various operating systems, including their functions, capabilities, and uses.
Understanding of Technical Delivery Assessment: Exposure to technical delivery assessment methodologies and tools, including installation planning and account management.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future.Join us to help build our leading-edge technology portfoliodesigned for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive benefits program which may include medical & prescription drug coverage, dental, vision, mental health & well being, 8 paid holidays, minimum 56 hours paid sick time, 80 hours paid vacation, life insurance, 401(k), financial counseling, and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role
We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

System Services Representative Palm Beach

Date posted

29-Sep-2026

Job ID

134131

City / Township / Village

CORAL GABLES

State / Province

Florida

Country

United States