System Reliability Engineer

Ascendion; Jacksonville (FL); Hybrid; USD 110,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Long-term disability insurance

Short-term disability insurance

Personal days

Job summary

Ascendion is seeking a Systems Reliability Engineer to join the Technical Operations team supporting our Embedded Finance platform. You will own reliability, resiliency, and availability of a large-scale enterprise service, ensuring services remain highly available, performant, and secure.

You will define SLOs/SLIs, lead incident response, perform RCA, create and track tickets, and build automation to reduce toil and MTTR. Collaboration with engineering, product, and risk teams is essential.

Qualifications

• Experience with monitoring, observability and alerting tools (Splunk, Dynatrace, Grafana, Datadog).
• Experience with incident response and leading or contributing to RCA processes.
• Experience with ticketing and incident management workflows (ServiceNow).
• Excellent communication skills to drive remediation across teams.

Responsibilities

• Own the reliability, resiliency and availability of the Embedded Finance platform.
• Define and track SLOs/SLIs and error budgets to measure platform health.
• Lead incident response and coordinate with technical/product teams.

Skills

Splunk

Dynatrace

Grafana

Datadog

Incident response

Root cause analysis

Tools

ServiceNow

Job description

Ascendion is an AI-native software engineering disruptor helping businesses innovate faster, smarter, and with greater impact. We partner with enterprise clients across North America, the UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth.

Learn more at https://ascendion.com/ .

Engineering to the Power of AI™, AAVA™, Engineering AI , Engineering to Elevate Life™, Enterprise Platforms AI , Data & Insights AI , Experience AI , GCC AI , Operations AI , Platform Engineering AI , Product AI , and Quality Engineering AI are trademarks or service marks of Ascendion ® . AAVA™ is pending registration. Unauthorized use is strictly prohibited.

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world’s leading brands
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role

We are seeking a Systems Reliability Engineer to join the Technical Operations team supporting our Embedded Finance (EmFi) platform. In this role, you will own the reliability and resiliency of a large-scale enterprise platform, ensuring that our services remain highly available, performant and secure.

Job Title

SRE

Key Responsibilities

• Own the reliability, resiliency and availability of the Embedded Finance platform, proactively identifying and mitigating risks to service continuity.
• Define and track service level objectives (SLOs), service level indicators (SLIs) and error budgets to measure and improve platform health.
• Lead and participate in incident response, serving as a technical driver during remediation calls and coordinating with impacted and impacting technical and product teams.
• Own and advance the root cause analysis (RCA) process - investigating incidents, documenting the sequence of events and remediating actions, and clearly identifying underlying root causes to prevent recurrence.
• Ensure timely creation and management of incident tickets (e.g., ServiceNow) and accurate incident tracking, aging and reporting.
• Build automation and tooling to reduce toil, improve mean time to detection (MTTD) and mean time to resolution (MTTR), and increase operational efficiency.
• Collaborate with engineering, product and risk stakeholders to embed reliability best practices into the platform lifecycle.

Minimum Qualifications

• Hands-on experience with monitoring, observability and alerting tools, specifically Splunk, Dynatrace, Grafana and Datadog.
• Demonstrated experience with incident response and leading or contributing to root cause analysis (RCA) processes.
• Experience with ticketing and incident management workflows (e.g., ServiceNow).
• Excellent communication skills, with the ability to drive remediation efforts and collaborate across technical, product and risk teams.

Desired Qualifications

• Experience in financial services, payments or embedded finance environments.
• Proficiency with scripting or programming languages for automation (e.g., Python, Go, Bash).
• Familiarity with cloud platforms, containerization and CI/CD pipelines.

Salary and Other Compensation:

The annual [salary/hourly rate] for this position is between [$110K- $135K annually]/[$55/hr -65 per hour]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

• [medical insurance]
• [dental insurance]
• [vision insurance]
• [401(k) retirement plan]
• [long-term disability insurance]
• [short-term disability insurance]
• [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State]
• [10-15 days of paid vacation time]
• [6 paid holidays and 1 floating holiday per calendar year]
• [Ascendion Learning Management System]

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees.

Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.