System Operator I

Kapsch TrafficCom USA; City of Binghamton (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

Kapsch TrafficCom AG is seeking a System Operator I for the Region 9 Transportation Management Center in Binghamton, NY. Responsibilities include monitoring traffic, coordinating incident responses, and ensuring efficient TMC operations. The role requires strong communication skills and familiarity with MS Office.

Training is provided, with promotion to System Operator I after passing a core competency evaluation. The position is on-site in Binghamton with a benefits package.

Qualifications

• Associate degree or higher; OR minimum of 60 college credit hours ( transcripts required ), including courses supporting oral, written, and computer software Knowledge, Skills, and Abilities (KSAs).
• Must possess a valid driver’s license.
• Experience in TMC operations, dispatching with agencies such as Transportation (DOT, trucking, tow, transit, rail).
• Proficiency in MS Office applications and spreadsheets.

Responsibilities

• Monitor traffic conditions and coordinate incident response at the Region 9 TMC.
• Coordinate incident response with partner agencies and field personnel.
• Ensure efficient operation of the Transportation Management Center (TMC).
• Follow procedures and protocols for ITS elements and communications.

Skills

Oral and written communication

Computer/software skills

MS Office

Roadway maps knowledge

Interpersonal skills

Ability to work under stress

Team collaboration

Education

Associate degree or higher

60 college credits

Job description

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future. To learn more about our solutions and innovations, visit our website here.System Operator I - Region 9Kapsch TrafficCom is seeking highly motivated, detail-oriented individual to join our team at the Region 9 Transportation Management Center (TMC) in Binghamton, NY. The System Operator I is responsible for monitoring traffic conditions, coordinating incident response, and ensuring efficient operation of the Transportation Management Center (TMC) in Region 9. This role requires detailed familiarity with TMC daily obligations, tools, and systems. Operators must understand communications protocols, be knowledgeable about the locations and purpose of all Intelligent Transportation System (ITS) elements and be capable of independently following procedures and direction.An Operator I – Trainee will begin in a training capacity and is eligible for promotion to System Operator I upon successful completion of a core competency evaluation developed by NYSDOT Region 9 management. This evaluation ensures the trainee demonstrates proficiency in TMC operations, systems, and protocols. Once confirmed as knowledgeable and competent, the trainee will transition to the System Operator I role.Organizational Relationship:Reports directly to the Systems Operator III, Consultant Project Manager and the NYSDOT TMC Director.Minimum Qualifications:Education and ExperienceAssociate degree or higher; ORMinimum of 60 college credit hours (transcripts required), including courses supporting oral, written, and computer/software Knowledge, Skills, and Abilities (KSAs); ORTwo years of full-time employment meeting the Qualifying Experience criteriaMust possess a valid driver’s licenseKnowledge Skills and Abilities:Candidates must demonstrate proficiency in:Oral and written communicationComputer/software skills, including MS Office applications and spreadsheetsAbility to use roadway maps and knowledge of roadway elements, specifically local roadwaysAbility to work effectively with co-workers, NYSDOT staff, and partner agenciesQualifying Experience:Experience in one or more of the following areas:Operations Dispatching with agencies such as:Transportation (DOT, trucking, tow, transit, rail)Fire, Police, EMS, 911MilitaryFirst responder or military experienceTMC operations experienceCCTV monitoring for:Federal/state/city government agenciesState gaming commissionsAlarm/security companiesCustomer service call center experienceManagement experienceDesired Qualifications:It is desired that candidates for this position also be proficient in the following areas:Strong organization and interpersonal skillsAbility to perform with minimal supervisionAbility to cope with stress and perform in a cooperative team environment with the Client.Interview RequirementsAll prospective System Operators must demonstrate basic computer skills during the interview, including:Fundamental typingNavigating a standard Windows-based computerShift:Tuesday - Saturday 6AM - 2:30PM$24.72/Hour plus Benefits packageKapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace. Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require need a reasonable accommodation for any part of the application or interview process, please send an email to [e-mail] to advise of the nature of your request along with your contact information.