System Manager of Operations

Hilltop Holdings LLC; Johns Creek (GA); On-site; USD 110,000 - 165,000; Full time

Job summary

The Hilltop Holdings LLC System Manager of Operations will provide operational leadership across multiple hospitals and markets, ensuring performance, compliance, and financial sustainability aligned with organizational strategy.

This role partners with system leadership to standardize processes, improve productivity, and drive accountable, data-informed decisions in a multi-site healthcare environment.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Management, Nursing, or related field.
• Master's degree in Healthcare Administration (MHA), MBA, or related field preferred.
• Lean Six Sigma certification (Green Belt or higher) preferred.
• Certified Professional in Healthcare Quality (CPHQ), Certified Healthcare Operations Professional (CHOP), Project Management Professional (PMP), or similar certification preferred.
• Minimum of five (5) years of progressive healthcare operations experience, including leadership responsibility.

Responsibilities

• Oversee assigned operations to ensure performance, consistency, compliance, and goals.
• Partner with hospital, corporate, and functional leaders to improve efficiency, productivity, quality, and operational effectiveness.
• Monitor operational KPIs, productivity, compliance, and satisfaction metrics and drive corrective action when needed.
• Support operational readiness, integrations, performance improvement, and organizational growth initiatives.
• Manage corporate office operations to support the C-suite and enterprise leadership.
• Develop standardized SOPs, policies, workflows, and operational processes with key stakeholders.
• Identify operational risks and drive timely resolution with leadership.
• Lead operational change using data-informed decision-making and disciplined execution.
• Support development of operating budgets, revenue goals, and financial targets.

Skills

Healthcare operations

Performance management

Process improvement

Budgeting

KPIs

Leadership

C-suite collaboration

Vendor management

Travel program management

Project management

Change management

Communication

Stakeholder management

Education

Bachelor's degree in Healthcare Administration or related field

Master's degree in Healthcare Administration or MBA

Lean Six Sigma certification (Green Belt or higher)

CPHQ/CHOP/PMP or related certification preferred

Minimum of five years of progressive healthcare operations experience

Job description

• Location 11555 Medlock Bridge Rd,STE 100,Johns Creek, GA, 30097,United States
• Employee Type FT-EX
• Required Degree 4 Year Degree
• Travel 20%
• Manage Others Yes

Position Overview

The System Manager of Operations provides operational leadership and oversight across assigned hospitals, markets, departments, and healthcare operations to ensure consistent performance, regulatory compliance, financial sustainability, and alignment with organizational strategy, mission, and values.

This position partners with system leadership and strengthens operational performance, standardize processes, improve productivity, establish accountability, and support sustainable growth across a multi-site healthcare environment.

Essential Duties and Responsibilities

Operational Leadership & Performance

• Oversee assigned operations to ensure performance, consistency, compliance, and achievement of organizational goals.
• Partner with hospital, corporate, and functional leaders to improve efficiency, productivity, quality, and operational effectiveness.
• Monitor operational KPIs, productivity, compliance, and satisfaction metrics and drive corrective action when needed.
• Support operational readiness, integrations, performance improvement, and organizational growth initiatives.
• Monitor key hospital projects and operational initiatives to ensure milestones, timelines, deliverables, and performance expectations remain on track.
• Identify project risks, barriers, or delays and work with hospital and system leadership to drive timely resolution and accountability.
• Proactively identify operational improvement opportunities and implement solutions that streamline workflows, reduce unnecessary complexity, improve service, and strengthen organizational effectiveness.

Corporate Office Operations & Executive Coordination

• Manage and continuously improve corporate office operations to ensure an organized, efficient, and highly responsive environment that supports the C-suite and enterprise leadership team.
• Work closely with C-suite executives to establish appropriate leadership meeting structures, operating rhythms, and cadences that support timely decision‑making, accountability, communication, and organizational alignment.
• Coordinate corporate leadership meeting agendas, priorities, materials, and follow up activities to ensure seamless interactions and effective dissemination of information.
• Establish and maintain processes that strengthen the flow of information between the C-suite, corporate departments, hospitals, and market leadership.
• Anticipate the operational needs of the corporate leadership team and proactively address coordination, communication, travel, logistical, and workflow barriers.
• Manage enterprise travel processes, including evaluating travel needs, establishing efficient processes, managing relationships with travel partners and vendors, negotiating pricing and service agreements, and identifying opportunities to improve service and control costs.
• Evaluate corporate office processes, workflows, services, and vendor relationships to identify opportunities for greater efficiency, standardization, and cost effectiveness.
• Exercise a high level of discretion and confidentiality when working with executive leadership and sensitive organizational information.
• Support development and achievement of operating budgets, revenue goals, and financial targets.
• Partner with Finance and operational leaders to identify opportunities for improved efficiency and financial performance.
• Use operational and financial data to guide decisions, prioritize opportunities, and support resource allocation.
• Evaluate operational vendors and services to identify opportunities for cost savings, improved performance, and greater organizational efficiency.
• Provide leadership and operational support to clinical and operational teams.
• Establish and monitor productivity and performance expectations and provide ongoing guidance and feedback.
• Promote accountability, collaboration, responsiveness, and effective execution across assigned areas.
• Support leadership development and succession planning.
• Ensure adherence to organizational policies, clinical protocols, and regulatory requirements.
• Develop and implement standardized SOPs, policies, workflows, and operational processes in partnership with key stakeholders.
• Identify and implement best practices that improve efficiency, consistency, accountability, quality, and service.
• Evaluate corporate and system operational processes to identify unnecessary duplication, inefficiencies, gaps, and opportunities for standardization.
• Lead operational change using data-informed decision-making, effective communication, and disciplined execution.
• Establish sustainable processes and accountability mechanisms to ensure operational improvements are maintained.

Strategic Collaboration

• Partner closely with the C-suite and system leadership on strategic initiatives, transformation, growth, integrations, and operational improvement.
• Serve as an operational connector between corporate leadership, hospital leadership, and key functional areas to support alignment, communication, and execution.
• Maintain effective relationships with internal leaders, external partners, vendors, and regulatory agencies.
• Identify operational risks, elevate concerns appropriately, and provide recommendations for timely resolution.
• Support implementation and operational integration of new hospitals, services, partnerships, and other growth initiatives as needed.

Qualifications

• Strong knowledge of healthcare operations, performance management, process improvement, budgeting, and operational KPIs.
• Demonstrated ability to lead and influence across multiple locations, departments, and levels of an organization.
• Strong financial acumen, including budgets, productivity, resource allocation, cost management, and P&L performance.
• Demonstrated ability to work effectively with C-suite executives and senior leadership while exercising sound judgment, discretion, professionalism, and organizational awareness.
• Strong analytical, problem‑solving, communication, project management, organizational, and change‑management skills.
• Ability to manage multiple priorities and projects simultaneously in a fast-paced, evolving healthcare environment.
• Ability to develop and implement standardized operational processes and SOPs.
• Strong ability to establish effective operating and meeting cadences, facilitate information flow, and anticipate organizational and executive operational needs.
• Strong vendor management and negotiation skills.
• High degree of initiative with the ability to identify needs, develop solutions, and drive execution with limited direction.

Experience

• Minimum of five (5) years of progressive healthcare operations experience, including leadership responsibility.
• Hospital, health system, clinical operations, or multi‑site healthcare experience strongly preferred.
• Experience managing operational performance, productivity, budgets, KPIs, and process improvement required.
• Experience coordinating and driving hospital projects and operational initiatives from implementation through completion preferred.
• Experience working directly with C-suite executives and senior healthcare leadership strongly preferred.
• Experience managing vendor relationships, contract negotiations, travel programs, or corporate operational services preferred.
• Experience supporting organizational growth, integrations, acquisitions, or healthcare transformation initiatives preferred.

Education & Certifications

• Bachelor's degree in Healthcare Administration, Business Administration, Management, Nursing, or a related field required.
• Master's degree in Healthcare Administration (MHA), Business Administration (MBA), or a related field preferred.
• Lean Six Sigma certification (Green Belt or higher) preferred.
• Certified Professional in Healthcare Quality (CPHQ), Certified Healthcare Operations Professional (CHOP), Project Management Professional (PMP), or similar healthcare operations/process improvement certification preferred.

Physical Requirements

• Ability to perform primarily sedentary work with periods of standing, walking, and computer use.
• Ability to communicate and collaborate effectively in person, by telephone, and through virtual meeting platforms.
• Ability to travel as needed.

Equal Opportunity Statement

Tenor Health Foundation is an equal opportunity employer committed to maintaining a respectful, inclusive, and mission‑driven workplace. Employment decisions are based on qualifications, merit, business needs, and applicable law.