Operations Manager - Healthcare

WellSky; Overland Park (KS); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

401(k) retirement plan

Educational assistance

Job summary

WellSky in Overland Park, Kansas is seeking an Operations Manager to lead daily operations and optimize business processes. You will oversee budgeting, project plans, and deliverables that enhance operational effectiveness and cost efficiency.

The role requires 4-6 years of experience and a Bachelor's degree. Collaboration with Clinical, Customer Success, and Product is essential to drive consistent execution and continuous improvement across departments.

Qualifications

• 4-6 years related work experience or equivalent.
• Bachelor's degree or equivalent work experience.

Responsibilities

• Establish key processes, identify inefficiencies, and implement solutions that align with organizational goals.
• Manage cross-functional projects with a focus on improving operational efficiency, timeline and resource management, and stakeholder communication.
• Propose operational strategies for assigned projects to enhance productivity, reduce costs, and improve performance.
• Collaborate with various departments to ensure seamless integration of processes and drive continuous improvement.
• Identify potential operational risks and develop mitigation strategies in compliance with policies and regulations.
• Assist in workforce planning and financial forecasting by analyzing workforce needs.
• Develop and deliver regular operational reports and executive summaries communicating engagement performance and insights.
• Manage escalations from care teams to ensure timely resolution and adherence to service standards.
• Partner with Clinical, Customer Success, and Product to drive consistent execution in ED transition programs.

Skills

Project management

Stakeholder communication

Process improvement

Education

Bachelor's degree

Job description

Operations Manager

This job is responsible for daily operations and ensuring efficient and effective business processes. The scope of this job includes budgeting project plans and executing deliverables that improve business operations.

Key Responsibilities:

• Establish key processes, identify inefficiencies, and implement solutions that align with organizational goals.
• Manage cross-functional projects with a focus on improving operational efficiency, timeline and resource management, and stakeholder communication.
• Propose operational strategies for assigned projects designed to enhance productivity, reduce costs, and improve overall organizational performance.
• Collaborate with various departments to ensure seamless integration of processes, address operational challenges, and drive continuous improvement.
• Identify potential operational risks and develop mitigation strategies in compliance with organizational policies and industry regulations.
• Assist in workforce planning and financial forecasting efforts by analyzing workforce needs.
• Develop and deliver regular operational reports and executive-level summaries that communicate engagement performance, service effectiveness, escalation trends, and key stakeholder insights.
• Manage, coordinate, and resolve clinical and operational escalations from care teams, ensuring timely issue resolution, appropriate stakeholder communication, and adherence to established service standards.
• Partner cross-functionally with Clinical, Customer Success, and Product to drive consistent execution across ED transition management programs.
• Perform other job duties as assigned.

Required Qualifications:

• At least 4-6 years related work experience.
• Bachelor's degree or equivalent work experience.

Preferred Qualifications:

• Clinician preferred but not mandatory.
• Must have understanding of Healthcare operations.

Job Expectations:

• Willing to work additional or irregular hours as needed.
• Must work in accordance with applicable security policies and procedures to safeguard company and client information.
• Must be able to sit and view a computer screen for extended periods of time.

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical with Rx, dental, and vision benefits
• Mental Health support through EAP
• Generous paid time off, plus 13 paid holidays
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

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