Director Hospital Operations

aah; Winston-Salem (NC); On-site; USD 94,000 - 141,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Advocate Health in Winston-Salem seeks a senior operations leader to oversee inpatient and outpatient operations at Wake Forest Baptist Medical Center - Clinical Services. You will drive performance, financial stewardship, quality, safety, and patient experience, while leading through matrix partnerships.

This role requires a Bachelor's degree in Health Care Administration or related field and at least seven years of progressive healthcare management experience.

Qualifications

• 7 years of progressive management experience in health care operations.
• Experience leading in a matrix environment and driving performance improvements.
• Strong financial management, budgeting, and stakeholder collaboration skills.

Responsibilities

• Provides leadership and direction for inpatient and outpatient operations with accountability for performance, revenue growth, expenses, quality, safety, and patient experience.
• Oversees day-to-day facility operations and establishes goals and rhythms aligned with enterprise priorities.
• Leads through matrix relationships to drive alignment and outcomes with service lines, physicians, and leaders.

Skills

Operations leadership

Financial mgmt

Budgeting

Performance improvement

Communication

Change leadership

Matrix leadership

Education

Bachelor's degree in Healthcare Admin

Job description

Department:

12805 Wake Forest Baptist Medical Center - Clinical Services

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

M-F, Days

Pay Range:

$68.20 - $102.30

Major Responsibilities

• Provides leadership and direction for assigned inpatient and outpatient operations, with accountability for operational performance, revenue growth, expense management, operating margin, quality, safety, patient experience, and teammate engagement.


• Oversees day-to-day facility, campus, and/or market operations, establishing goals, objectives, and operating rhythms that support enterprise, division, service line, and local priorities.


• Leads through direct and matrix relationships, influencing without direct authority where needed and partnering with service line, clinical, physician, and functional leaders to drive alignment, accountability, and outcomes.


• Develops and executes multi-year strategic and business plans for assigned areas, translating system and division priorities into actionable plans, milestones, and measurable results.


• Manages capital planning, operating budgets, resource allocation, and productivity initiatives to ensure responsible financial stewardship and effective use of organizational resources.


• Collaborates with governing body, executive leadership, medical staff, nursing, clinical areas, and support functions to advance quality assessment, performance improvement, patient safety, regulatory readiness, and operational excellence activities.


• Implements and assesses care management, access, throughput, and patient experience initiatives to achieve performance targets and deliver reliable, high-quality service to patients, families, physicians, teammates, and the community.


• Supports ongoing growth, service development, and market relationships by identifying operational needs, coordinating cross-functional resources, and ensuring services meet patient and community needs.


• Builds, develops, and supports leadership talent within assigned areas, including coaching, performance management, succession planning, and fostering a culture of accountability, collaboration, inclusion, and continuous improvement.


• Understands and adheres to the Advocate Health Code of Ethical Conduct and ensures that personal actions, and the actions of employees supervised, comply with applicable policies, regulations, and laws..

Minimum Job Requirements

Education

Bachelor's degree in Health Care Administration, Business Administration, Nursing, or related field.

Certification / Registration / License

N/A

Experience

Requires 7 years of progressive management experience in health care operations, including leadership accountability for financial, operational, quality, safety, and/or patient experience outcomes.

Knowledge / Skills / Abilities

• Demonstrated competency in operational leadership, personnel management, financial management, budgeting, and performance improvement.


• Ability to operate effectively in a matrix environment, lead through influence, use data to drive alignment, and build strong partnerships across enterprise, division, service line, physician, and local leaders.


• Effective communication, presentation, facilitation, and change leadership skills.


• Excellent interpersonal skills to successfully interact with physicians, leaders, teammates, governing bodies, community partners, and stakeholders at all levels of the organization.


• Knowledge of applicable regulatory, accreditation, quality, safety, compliance, and operational standards..

Physical Requirements and Working Conditions

Operates all equipment necessary to perform the job. Exposed to normal office environment. Travel outside of workplace is required and thus incumbent is exposed to weather and road conditions.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Preferred Job Requirements

Preferred Education

Master's preferred

Preferred Experience

Experience overseeing hospital, ambulatory, and/or service line operations, including clinical operations, revenue growth, operating margin improvement, care management, patient experience, quality, safety, and operational excellence initiatives.

Preferred Knowledge / Skills / Abilities

Experience leading in a complex matrixed health system, aligning multiple stakeholders, and translating enterprise or division strategy into local operational execution.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benef