Director Hospital Operations

Atrium Health; Winston-Salem (NC); On-site; USD 150,000 - 250,000; Full time

Job summary

Advocate Health seeks a senior operations leader to oversee inpatient and outpatient facilities, ensuring strong financial stewardship, quality, safety, and patient experience. The role requires strategic planning, cross-functional influence, and cost control across multiple campuses and service lines.

The position emphasizes collaboration with medical staff and leadership to deliver high-quality care, maintain regulatory readiness, and drive continuous improvement in a dynamic healthcare

Qualifications

• Requires strong leadership of inpatient and outpatient operations.
• Experience improving operational performance, quality, safety, and patient experience.
• Ability to manage capital planning, budgets, and productivity initiatives.

Responsibilities

• Provides leadership and direction for assigned inpatient and outpatient operations with accountability for operational performance, revenue growth, expense management, and patient experience.
• Oversees day-to-day facility, campus, and market operations, aligning priorities across enterprise and local needs.
• Leads through matrix relationships with service lines, clinical leaders, and staff to drive alignment and outcomes.
• Develops multi-year strategic and business plans translating priorities into actionable milestones.
• Manages capital planning, budgets, and resource allocation to ensure financial stewardship.
• Collaborates with leadership to advance quality, safety, regulatory readiness, and operational excellence.
• Implements care management, access, throughput, and patient experience initiatives to meet targets.
• Supports growth by identifying operational needs and coordinating cross-functional resources.

Skills

Operational leadership

Financial management

Budgeting

Performance improvement

Matrix leadership

Communication

Regulatory compliance

Education

Bachelor’s degree in Health Care Administration, Business Administration, Nursing

Job description

• Provides leadership and direction for assigned inpatient and outpatient operations, with accountability for operational performance, revenue growth, expense management, operating margin, quality, safety, patient experience, and teammate engagement.
• Oversees day-to-day facility, campus, and/or market operations, establishing goals, objectives, and operating rhythms that support enterprise, division, service line, and local priorities.
• Leads through direct and matrix relationships, influencing without direct authority where needed and partnering with service line, clinical, physician, and functional leaders to drive alignment, accountability, and outcomes.
• Develops and executes multi-year strategic and business plans for assigned areas, translating system and division priorities into actionable plans, milestones, and measurable results.
• Manages capital planning, operating budgets, resource allocation, and productivity initiatives to ensure responsible financial stewardship and effective use of organizational resources.
• Collaborates with governing body, executive leadership, medical staff, nursing, clinical areas, and support functions to advance quality assessment, performance improvement, patient safety, regulatory readiness, and operational excellence activities.
• Implements and assesses care management, access, throughput, and patient experience initiatives to achieve performance targets and deliver reliable, high-quality service to patients, families, physicians, teammates, and the community.
• Supports ongoing growth, service development, and market relationships by identifying operational needs, coordinating cross-functional resources, and ensuring services meet patient and community needs.
• Builds, develops, and supports leadership talent within assigned areas, including coaching, performance management, succession planning, and fostering a culture of accountability, collaboration, inclusion, and continuous improvement.
• Understands and adheres to the Advocate Health Code of Ethical Conduct and ensures that personal actions, and the actions of employees supervised, comply with applicable policies, regulations, and laws.

Minimum Job Requirements

• Bachelor’s degree in Health Care Administration, Business Administration, Nursing, or related field.

Major Responsibilities

• Provides leadership and direction for assigned inpatient and outpatient operations, with accountability for operational performance, revenue growth, expense management, operating margin, quality, safety, patient experience, and teammate engagement.
• Oversees day-to-day facility, campus, and/or market operations, establishing goals, objectives, and operating rhythms that support enterprise, division, service line, and local priorities.
• Leads through direct and matrix relationships, influencing without direct authority where needed and partnering with service line, clinical, physician, and functional leaders to drive alignment, accountability, and outcomes.
• Develops and executes multi-year strategic and business plans for assigned areas, translating system and division priorities into actionable plans, milestones, and measurable results.
• Manages capital planning, operating budgets, resource allocation, and productivity initiatives to ensure responsible financial stewardship and effective use of organizational resources.
• Collaborates with governing body, executive leadership, medical staff, nursing, clinical areas, and support functions to advance quality assessment, performance improvement, patient safety, regulatory readiness, and operational excellence activities.
• Implements and assesses care management, access, throughput, and patient experience initiatives to achieve performance targets and deliver reliable, high-quality service to patients, families, physicians, teammates, and the community.
• Supports ongoing growth, service development, and market relationships by identifying operational needs, coordinating cross-functional resources, and ensuring services meet patient and community needs.
• Builds, develops, and supports leadership talent within assigned areas, including coaching, performance management, succession planning, and fostering a culture of accountability, collaboration, inclusion, and continuous improvement.
• Understands and adheres to the Advocate Health Code of Ethical Conduct and ensures that personal actions, and the actions of employees supervised, comply with applicable policies, regulations, and laws.

Minimum Job Requirements

• Bachelor’s degree in Health Care Administration, Business Administration, Nursing, or related field.

Education

• Bachelor’s degree in Health Care Administration, Business Administration, Nursing, or related field.

Certification / Registration / License

• N/A

Experience

• Requires 7 years of progressive management experience in health care operations, including leadership accountability for financial, operational, quality, safety, and/or patient experience outcomes.

Knowledge / Skills / Abilities

• Demonstrated competency in operational leadership, personnel management, financial management, budgeting, and performance improvement.
• Ability to operate effectively in a matrix environment, lead through influence, use data to drive alignment, and build strong partnerships across enterprise, division, service line, physician, and local leaders.
• Effective communication, presentation, facilitation, and change leadership skills.
• Excellent interpersonal skills to successfully interact with physicians, leaders, teammates, governing bodies, community partners, and stakeholders at all levels of the organization.
• Knowledge of applicable regulatory, accreditation, quality, safety, compliance, and operational standards.

Physical Requirements And Working Conditions

• Operates all equipment necessary to perform the job.
• Exposed to normal office environment. Travel outside of workplace is required and thus incumbent is exposed to weather and road conditions.
• This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the incumbent.
• Incumbent may be required to perform other related duties.

Preferred Job Requirements

• Master's preferred

Preferred Experience

• Experience overseeing hospital, ambulatory, and/or service line operations, including clinical operations, revenue growth, operating margin improvement, care management, patient experience, quality, safety, and operational excellence initiatives.

Preferred Knowledge / Skills / Abilities

• Experience leading in a complex matrixed health system, aligning multiple stakeholders, and translating enterprise or division strategy into local operational execution.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.