System Manager, Laboratory Support Services

NorthShore University HealthSystem; Chicago (IL); On-site; USD 66,000 - 102,000; Full time

Benefits offered by this job

Premium pay—shift, on call, holiday

Incentive pay for select positions

Annual increases based on performance

Tuition reimbursement

Free parking

Health savings account options

Retirement options with company match

Job summary

Endeavor Health is seeking a System Manager for Laboratory Support Services to lead phlebotomy, specimen processing, and customer service operations at Swedish and Northwest Community Hospitals.

The role oversees scheduling, performance improvement, staffing, budgeting, and equipment/process enhancements to ensure high-quality lab services. Requires hospital experience and a supervisory background in lab settings.

Qualifications

• Bachelor's Degree Required.
• CPR-BLS Certification from AHA required.
• 5+ Years experience in a hospital setting required.
• 1 year supervisory or leadership experience with phlebotomy required.

Responsibilities

• Oversee daily work assignments of staff in phlebotomy, specimen processing, and customer service to maintain high quality standards.
• Coordinate staff schedules, monitor workflow, and address turn-around-times and specimen acceptability standards.
• Investigate and resolve staff and customer service issues with proper documentation and communication with Lab leadership.
• Develop departmental goals, budgets, and initiatives; monitor financial performance and cost efficiency.
• Lead quality improvement initiatives and implement corrective actions as needed across lab support areas.
• Research and implement new instrumentation and processes; coordinate vendor meetings and provide technical support.
• Request system and database updates to ensure accurate test coding, reimbursement, and data integrity.
• Provide direction for QC activities and compliance with safety and regulatory requirements; maintain chemical inventories.

Skills

Staff supervision

Operations management

Quality improvement

Patient service

Budgeting & cost control

Education

Bachelor's degree

CPR-BLS Certification

Tools

Laboratory Information System (LIS)

Job description

Hourly Pay Range:

$47.72 - $73.97 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: System Manager, Laboratory Support Services
• Location: Swedish and Northwest Community Hospitals
• Status: Full Time
• Hours: Monday-Friday, 7am - 4pm
• Required Travel: Yes

What you will do:

Reporting to the Lab Director, is responsible for designing and managing the work activities related to specimen collection and processing, customer service and related clerical responsibilities. Organizes, plans and directs operational processes, staff scheduling, workflow, human resource issues and staff development and monitors resources and productivity for all lab support staff including specimen registration, test ordering, collection, labeling, receipt, processing, delivery and archiving. Oversees the performance and quality improvement initiatives for areas of responsibility.

• 1. Oversees daily work assignments of staff in all phlebotomy, specimen processing, and customer service areas to ensure high quality standards are maintained.

  Oversees the timely completion of pre-analytical processes related to specimen collection and processing, coordinates staff schedules, and monitors workflow and quality issues, including turn-around-times and specimen acceptability standards.

• 2. Serves as the department's representative to investigate, handle, and resolve medical staff, ombudsman, and/or customer service issues/complaints, problems between support services, nursing units, and outpatient areas. Ensures timely, proper documentation for occurrence reports and reports it to the Lab Director and/or Medical Director. Answers questions and resolves problems pertaining to test requisitions, specimen requirements, test additions, priority changes and patient results utilizing the Lab information system or other data retrieval system.

• 3. In consultation with the Director, develops departmental goals and initiatives required to accomplish agreed upon goals; ensures compatibility with departmental and hospital objectives. Participates in strategic planning for the Laboratory areas overseen. Recommends resources required to meet department goals. Develops annual budgets and monitors financial performance for the functional areas overseen; reviews departmental financial progress reports and analyses; evaluates utilization of resources and develops plans to enhance cost efficiency when applicable.

• 4. Identifies operational areas of concern and/or trends; assesses areas for improvement and develops corrective action plans to improve performance. Develops training and staff development initiatives that support meeting and exceeding hospital customer and laboratory service standards. Integrates ongoing training and staff development changes into existing safety, infection control, chemical, job safety and regulatory compliance requirements. Ensures orientation of all new and existing employees on department and job specific policy and procedure requirements including infection control, safety issues, protective equipment and proper use of chemical agents.

• 5. In accordance with Endeavor Health policies, interviews, hires, disciplines and discharges (when necessary) subordinate team members. Regularly evaluates the performance of team members in accordance with the hospital's performance management system. Supports development of team member's knowledge and skills through regular feedback, recognition of positive accomplishments, and coaching opportunities. Develops and maintains work schedules for all staff and shifts of responsibility, based on budget guidelines. Ensures minimum staffing levels are maintained.

• 6. Responsible for the implementation of quality initiatives. Participates in quality improvement assessment and initiates process improvements collaboratively with other teams. Recommends and/or provides instruction on quality improvement project plans to Laboratory management/staff members based upon compiled data. Prioritizes and implements quality improvement plans that meet immediate to short term department objectives. Provides reports at required frequencies.

• 7. Researches, evaluates, and selects new instrumentation, methodologies, and work processes for the specimen collection, as appropriate. Coordinates meetings with vendors, Administrative Lab Director, and Medical Director as applicable; reviews advance in technology and makes recommendations for improvements to laboratory equipment and processes. Provides technical support where needed.

• 8. Requests system and related database updates for assigned areas to ensure timely and appropriate test coding, reimbursement, pricing and lab user information.

• 9. Provides direction to staff for departmental performance and quality improvement and quality control activities. In conjunction with the Clinical Chemist and/or the assigned Pathologist, monitors and reviews departmental quality control and implements corrective action as needed. Coordinates and facilitates laboratory and chemical hygiene compliance as suggested by the laboratory QA Coordinator. Investigates and resolves safety and/or chemical hygiene related problems. Ensures chemical inventory list for the assigned Laboratory areas is kept up-to-date.

• 10. Coordinates and facilitates departmental meetings, including agenda preparation. Effectively communicates changes in policies, procedures, and operations. Provides written minutes covering topics discussed including operations and performance improvement activities. Conducts periodic meetings with staff and Pathology Group to discuss operations and process improvements. Communicates all policies to employees and provides overall direction necessary to ensure efficient and effective laboratory service.

• 11. Adheres to all Endeavor Health standards, policies and procedures

What you will need:

• Bachelors Degree Required
• CPR-BLS Certification from AHA required

• 5+ Years experience in a hospital setting required.
• 1 year supervisory or leadership experience with phlebotomy required

Benefits:

• Premium pay such as shift, on call, holiday and more based on an employee's job (For eligible positions)
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website www.endeavorhealth.org to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.