System Management/Application Production Support

LTM; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical plan

Disability insurance

401(k) plan with match

Life insurance

Vacation & sick leave

Paid holidays

Job summary

LTIMindtree in Tampa, FL, is seeking a System Management/Application Production Support specialist to ensure operational stability, triage incidents, and support production releases for Corporate Tax applications globally. The role leverages React, Java Spring, Oracle and DevOps practices.

You will monitor dashboards and perform root-cause analysis, write automation scripts, and collaborate across data lake and data stores to keep data feeds healthy and pipelines running smoothly.

Qualifications

• Experience in production support incident lifecycle management including RCA and SLA tracking.
• Strong logs analysis and debugging across distributed systems.
• Experience with React/JSF front-ends and Java/Spring backend services.

Responsibilities

• Triage and resolve production incidents and user issues within SLAs, analyzing logs and queries.
• Troubleshoot across React, JSF, Java Spring Boot services and Oracle DB.
• Support CI/CD deployments and verify release readiness.

Skills

Production support troubleshooting

Application middleware stack

Database & data platform

CICD & DevOps

Monitoring & observability

Scripting & runbooks

Tools

React

JSF

Java Spring

Oracle

CICD pipelines

Kubernetes/OpenShift

Grafana

AppDynamics

Geneos

Loki

Iceberg

Trino

Snowflake

S3

Shell

Python

SQL

Job description

Role Description

Job Role - System Management/Application Production Support

Work Location- Tampa, FL

Job Description

A technical support specialist role who is responsible for ensuring operational stability uptime and incident resolution for Corporate Tax applications globally. This role provides tier23 technical troubleshooting across the application stack React JSF Java Spring Oracle works with CICD pipelines and DevOps processes and supports production releases and monitoring. Working familiarity with data lake and analytical query platforms Iceberg Trino S3 Snowflake is a plus for supporting data feeds and batch pipelines.

Key Responsibilities

• Incident Investigation Resolution: Triage and resolve production incidents and user-reported issues within agreed SLAs, analyzing application logs, database queries and system errors.
• Technical Troubleshooting: Perform code-level and application debugging across React, JSF, Java Spring Boot services, batch jobs and Oracle database queries.
• CICD Deployment Support: Support production deployments and environment checkouts using CICD pipelines, verifying builds, configurations and release readiness.
• DevOps System Monitoring: Monitor application health dashboards (eg Grafana, AppDynamics, Geneos, Loki) to identify performance issues, batch failures and environment.
• Data Feed Lakehouse Validation: Inspect and validate data discrepancies across relational databases Oracle and modern data stores (Iceberg, Trino, Snowflake, S3) during production batch triage.
• Release Deployment Support: Assist in executing and verifying production deployments, hotfixes, environment sanity checks and business checkout procedures.
• Operational Scripting: Create and maintain scripts and automated routines (Shell, Python, SQL) for recurring maintenance data checks and operational tasks.
• Documentation Runbooks: Maintain standard operating procedures, support runbooks and escalation contacts for known issues.

Skills Required

• Production Support Troubleshooting
  • L2L3 application support incident lifecycle management root cause analysis RCA SLA tracking
  • Log analysis and error debugging across distributed systems
• Application Middleware Stack
  • Java Spring Boot troubleshooting thread dumps heap analysis connection pools
  • UI debugging React JSF web browser dev tools
• Database Data Platform Skills
  • Oracle SQL and PLSQL querying logs analyzing execution plans deadlock resolution data patching
  • Data Lake querying familiarity Apache Iceberg Trino Starburst AWS S3 Snowflake
• CICD DevOps Infrastructure
  • CICD pipeline execution and release troubleshooting Jenkins Tekton Git
  • Kubernetes OpenShift monitoring pod logs container restarts resource usage
• Monitoring observability tools
  • Grafana Loki AppDynamics Geneos
• Scripting Runbook Automation
  • Shell Bash scripting Python utilities SQL maintenance scripts

Other Details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.