System Engineer- Intune AD Admin

Ventures Unlimited, Inc.; Atlanta (GA); Presencial; USD 85.000 - 105.000; Jornada completa

Descripción de la vacante

Ventures Unlimited, Inc. is seeking an experienced Endpoint Management Administrator in Atlanta to maintain and support endpoint and mobile device management systems. Proficiency in Microsoft Intune, Entra ID, Azure Administration, and Active Directory is required.

The role involves deploying Intune packages, managing devices, handling incidents, creating documentation, and mentoring staff. A strong service mindset and collaboration with IT teams are essential.

Formación

• Bachelor's degree or higher required or equivalent experience.
• Hands-on experience with Microsoft Intune Endpoint Management.
• Experience with Microsoft Entra ID (Azure AD), Azure Administration, and Active Directory.
• Strong Windows endpoint administration and troubleshooting skills.
• Excellent communication, customer service, and problem-solving skills.

Responsabilidades

• Build, configure, and deploy application packages through Microsoft Intune.
• Administer and manage endpoint devices, laptops, and mobile devices.
• Manage and support Microsoft Intune, Azure, Entra ID, and Endpoint Configuration Manager.
• Handle complex endpoint-related incidents and escalations.
• Develop support processes, escalation procedures, and troubleshooting methodologies.
• Train, coach, and mentor support staff.
• Create and maintain technical documentation, knowledge articles, and training materials.
• Monitor and report support KPIs, service trends, and recurring issues.
• Recommend technology improvements and solutions to enhance endpoint support operations.
• Support inventory management and endpoint security practices.

Conocimientos

Endpoint management

Microsoft Intune

Entra ID / Azure AD

Azure Administration

Active Directory

Windows troubleshooting

Communication

Problem solving

Educación

Bachelor's degree or higher

Herramientas

PowerShell scripting

MECM/SCCM

Microsoft 365

Teams administration

ServiceNow

Office 365 apps

Descripción del empleo

Work Location: Atlanta, GA

Work Mode: Onsite

Position Overview

We are looking for an experienced Endpoint Management Administrator to maintain, configure, and support endpoint and mobile device management systems. The ideal candidate will have strong hands-on experience with Microsoft Intune, Microsoft Entra ID, Azure Administration, and Active Directory.

Key Responsibilities

• Build, configure, and deploy application packages through Microsoft Intune.
• Administer and manage endpoint devices, laptops, and mobile devices.
• Manage and support Microsoft Intune, Azure, Entra ID, and Endpoint Configuration Manager.
• Handle complex endpoint-related incidents and escalations.
• Develop support processes, escalation procedures, and troubleshooting methodologies.
• Train, coach, and mentor support staff.
• Create and maintain technical documentation, knowledge articles, and training materials.
• Monitor and report support KPIs, service trends, and recurring issues.
• Recommend technology improvements and solutions to enhance endpoint support operations.
• Support inventory management and endpoint security practices.

Required Qualifications

• Bachelor's degree in a related field with 3+ years of relevant IT analyst or systems experience, or equivalent combination of education and experience.
• Hands-on experience with Microsoft Intune Endpoint Management.
• Experience with Microsoft Entra ID (Azure AD), Azure Administration, and Active Directory.
• Strong Windows endpoint administration and troubleshooting skills.
• Excellent communication, customer service, and problem-solving skills.

Preferred Qualifications

• PowerShell scripting and automation experience.
• Experience with Microsoft Endpoint Configuration Manager (MECM/SCCM).
• Strong knowledge of Windows 10/11, Windows Server, Microsoft 365, and Microsoft Teams.
• Experience supporting Microsoft Copilot, Teams administration, and Office 365 applications.
• ServiceNow ticketing system experience.
• Knowledge of security, patch management, and endpoint inventory management.
• Basic networking knowledge, including Ethernet and Wi-Fi troubleshooting.
• Experience supporting laptops, desktops, printers, mobile devices, and video conferencing equipment.
• Experience creating technical documentation and training materials.