System Engineer - Intune AD Admin

GSK Solutions Inc.; Atlanta (GA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

GSK Solutions Inc. is seeking a System Engineer - Intune AD Admin for a 6-month hybrid role in Atlanta, GA. You will maintain, configure, and operate the endpoint and mobile architecture including Intune, Azure AD, and Endpoint Configuration Manager.

The role emphasizes problem resolution, KPI reporting, and developing improvements to End User Support systems. You will train staff and document procedures, working with cross-functional teams to keep IT services reliable and aligned with business

Qualifications

• Intune Endpoint Management and Azure Entra ID, Azure Administration, and Active Directory experience required.
• PowerShell Scripting is preferred.
• Office 365 experience including Teams and Outlook; Intune and Endpoint Configuration Manager.
• Strong knowledge of Windows 10/11, Windows Server 2012‑2019, M365, Azure, Teams.
• Experience with ServiceNow ticketing tools.
• Strong verbal and written communication skills; excellent customer service.

Responsibilities

• Build and deliver application packages for Intune Endpoint Manager.
• Manage and coordinate urgent and complex support issues.
• Escalation point for endpoint devices; administer phones and laptops.
• Develop escalation processes and information flow within the organization.
• Administer Azure and Azure Admin portal.
• Train and mentor support staff; publish training materials.
• Provide KPI data and reporting weekly/monthly.
• Maintain IT support framework and advise on incidents and improvements.

Skills

Intune Endpoint Management

Azure Entra ID

Azure Administration

Active Directory

PowerShell Scripting

Office 365

Windows Server administration

Troubleshooting

Communication skills

ServiceNow

Job description

Job Title: System Engineer - Intune AD Admin (Hybrid)

Location: Atlanta, GA

Duration: 6 Months

Interview Type: Either Web Cam or In Person

Job Description:

We are seeking a System Engineer - Intune AD Admin to join our client's team in Atlanta, GA for a 6-month engagement. Position Description: The primary responsibility of this position is to provide maintenance, configuration, and reliable operation of the endpoint and Mobile Architecture systems. These systems include but are not limited to: MS Intune, Azure AD and MS Endpoint Configuration Manager. This position is also responsible for researching new technology and developing a road map of the future direction of all End User Support systems to continuously improve and keep up with the business and IT needs. This position will actively resolve problems and issues with computer systems to limit work disruptions and production outages.

Key Responsibilities:

Core Responsibilities

• Build and deliver application packages for Intune Endpoint Manager.
• Manage and coordinate urgent and complicated support issues.
• Act as an escalation point for all requests and incidents regarding endpoint devices. Administration and management of mobile devices and laptops.
• Develop methodologies and escalation processes to ensure proper escalation and information flow within the organization.
• Administration of Azure and Azure Admin portal.
• Train, coach, and mentor support staff. Build, edit, publish, and document training material for support staff including how to video documentation. Interact with internal and external customers.
• Provide data and reporting of KPI’s and trends, weekly, monthly, and as needed.
• Maintain an effective and workable framework for managing and improving customer IT support in the organization. Advise management on escalated incidents, identified trending patterns. Provide recommend solutions that may require additional client support or system enhancements.

Required Qualifications:

• Intune Endpoint Management and Azure Microsoft Entra ID, Azure Administration, and Active Directory experience required.
• PowerShell Scripting is preferred.
• Office 365 Experience in supporting, installing, troubleshooting, M365 mainstream products. (including: Microsoft Teams, Teams Premium, New Outlook, etc.) Microsoft Intune, Endpoint Configuration Manager.
• Strong hands-on experience in hardware and software infrastructure tools.
• Excellent knowledge of Windows 10/11, Windows Server 2012-2019, M365, Microsoft Azure, Microsoft Teams.
• Understanding of daily operations and delivery processes.
• Application / software installation and troubleshooting.
• Knowledge and experience with ServiceNow (San Diego or later version) ticketing tools.
• Windows System administration.
• Strong Troubleshooting Skills.
• Hardware, operating system & software knowledge of laptops, desktops & mobile devices Android & iPhone.
• Working knowledge of supporting computer peripherals, network copiers, Video conference equipment etc.
• Understanding of Microsoft Active Directory 2012 of later, and networking topology.
• Strong knowledge of server and network equipment.
• Command of comprehensive inventory management principles (Preferred).
• Strong verbal and written communication skills (Preferred).
• Excellent customer service skills and soft skills (Preferred).
• Prioritizing and assigning work (Preferred).
• Administration of Azure, Azure Admin Portal, with proficiency in PowerShell (Preferred).
• Installing, configuring, critical thinking, excellent troubleshooting skills, with strong technical aptitude on all Windows 10/11, Apple, Android, Azure, Entra ID, Intune, Active Directory platforms, systems (Preferred).
• Knowledge of networking and how things are connected and routed on the network (ethernet and Wi-Fi) (Preferred).
• Analyzing processes, information, and data- to help provide and recommend solutions (Preferred).
• Create and update documentation and knowledge articles (Preferred).
• Experience in basic Network troubleshooting, diagnostic, and repair (Preferred).

Position Requirements:

• Hybrid position based in Atlanta, GA.
• Candidate must be available for an in-person interview.

Skill Matrix:

• Intune Endpoint Management and Azure Microsoft Entra ID, Azure Administration: Required
• PowerShell Scripting: Preferred
• Office 365: Required
• Hardware and software infrastructure tools: Required
• Daily operations and delivery processes: Required
• Application / software installation and troubleshooting: Required
• Windows System administration: Required
• Troubleshooting Skills: Required
• Hardware, operating system & software: Required
• Microsoft Active Directory 2012 of later, and networking topology: Required
• Server and network equipment: Required
• Command of comprehensive inventory management principles: Preferred
• Verbal and written communication skills: Preferred
• Customer service skills and soft skills: Preferred
• Prioritizing and assigning work: Preferred
• Administration of Azure, Azure Admin Portal: Preferred
• Installing, configuring, critical thinking, excellent troubleshooting skills: Preferred

About GSK Solutions Inc:

GSK Solutions Inc. is a leading IT services company specializing in consulting solutions and staff augmentation. We deliver high-quality, on-time, and cost-effective solutions, consistently exceeding client expectations with superior execution.