System Engineer – Intune AD Admin

JPS Tech Solutions Pvt Ltd; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

JPS Tech Solutions Pvt Ltd is seeking an experienced System Engineer to manage endpoint and mobile environments using Microsoft Intune, Entra ID, AD, and Endpoint Configuration Manager. You will focus on endpoint administration, Microsoft 365 support, troubleshooting, and ongoing system maintenance to improve end-user IT services.

The role requires 3+ years of hands-on experience with the listed technologies and strong Windows administration skills.

Qualifications

• Bachelor’s degree required with 3+ years of IT systems experience.
• 3+ years with Intune, Entra ID, AD and Configuration Manager.
• 3+ years supporting Microsoft 365 apps (Teams/Outlook) and Windows 10/11/Server.
• Experience with peripherals, networking, and video conferencing equipment is a plus.
• Strong Windows admin and troubleshooting skills.

Responsibilities

• Administer and maintain Microsoft Intune, Entra ID, Active Directory, and Endpoint Configuration Manager.
• Build, deploy, and manage application packages through Intune Endpoint Manager.
• Manage and support laptops, desktops, mobile devices, and endpoint-related incidents.
• Provide advanced troubleshooting and act as an escalation point for endpoint support issues.
• Administer Azure services and the Azure Admin Portal.
• Support Microsoft 365 applications, including Teams, Outlook, and other collaboration tools.
• Develop PowerShell scripts to automate administrative tasks.
• Monitor service performance, prepare KPI reports, and identify recurring issues.
• Maintain technical documentation, knowledge articles, and training materials.
• Guide and mentor support staff and coordinate complex support requests.

Skills

Windows system administration

End-user IT support

KPI reporting

Education

Bachelor's degree in a related field

Tools

Microsoft Intune

Microsoft Entra ID / Azure AD

Active Directory

Endpoint Configuration Manager

PowerShell

Microsoft 365

Azure

Job description

Job Summary

We are seeking an experienced System Engineer to manage and support endpoint and mobile device environments using Microsoft Intune, Microsoft Entra ID (Azure AD), Active Directory, and Endpoint Configuration Manager. The role focuses on endpoint administration, Microsoft 365 support, troubleshooting, system maintenance, and improving end-user IT services.

Key Responsibilities

• Administer and maintain Microsoft Intune, Entra ID, Active Directory, and Endpoint Configuration Manager.
• Build, deploy, and manage application packages through Intune Endpoint Manager.
• Manage and support laptops, desktops, mobile devices, and endpoint-related incidents.
• Provide advanced troubleshooting and act as an escalation point for endpoint support issues.
• Administer Azure services and the Azure Admin Portal.
• Support Microsoft 365 applications, including Teams, Outlook, and other collaboration tools.
• Develop PowerShell scripts to automate administrative tasks.
• Monitor service performance, prepare KPI reports, and identify recurring issues.
• Maintain technical documentation, knowledge articles, and training materials.
• Guide and mentor support staff and coordinate complex support requests.

Required Qualifications

• Bachelor’s degree in a related field and 3+ years of relevant IT systems experience, or equivalent experience.
• 3+ years of hands‑on experience with Microsoft Intune, Entra ID, Active Directory, and Endpoint Configuration Manager.
• 3+ years of experience supporting, installing, and troubleshooting Microsoft 365 products, including Teams and Outlook.
• 3+ years of experience with Windows 10/11, Windows Server, Microsoft 365, Azure, and Microsoft Teams.
• 3+ years of experience supporting computer peripherals, network copiers, and video conferencing equipment.
• Strong Windows system administration and troubleshooting skills.

Preferred Qualifications

• PowerShell scripting and Azure administration experience.
• Experience with ServiceNow ticketing systems.
• Knowledge of security, patch management, and endpoint configuration.
• Basic networking knowledge, including Ethernet and Wi‑Fi troubleshooting.
• Experience supporting laptops, printers, desktops, Android, and iOS devices.
• Experience with Microsoft 365 Copilot, Copilot Chat, and Teams administration.
• Strong documentation, communication, customer service, and problem‑solving skills.

Local candidates are strongly preferred.

Technical Skills

• Microsoft Intune and Endpoint Configuration Manager
• Microsoft Entra ID and Active Directory
• Microsoft Azure Administration
• PowerShell Scripting
• Windows 10/11 and Windows Server 2012–2019
• Microsoft 365, Teams, and Outlook
• ServiceNow Ticketing
• Endpoint, Hardware, and Mobile Device Support
• Network and Peripheral Troubleshooting