System Engineer- #259132

Medix™; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Medix™ is seeking a hands-on Systems Engineer to keep our automated robotic platforms reliable and high performing onsite in San Francisco. You will own monitoring, diagnostics, maintenance, and cross-functional collaboration with customer scientists and central engineering teams.

The role emphasizes real-time troubleshooting, data-driven incident reporting, and proactive health management for successful nightly protocol runs. Evening shift coverage is required.

Qualifications

• Hands-on experience with automated machinery and electromechanical systems.
• Ability to read and follow SOPs and engineering playbooks.
• Strong written communication for incident reports and documentation.

Responsibilities

• Maintain system uptime and performance across daily protocol runs.
• Diagnose and resolve hardware, software, and electro-mechanical issues onsite.
• Submit clear incident reports with telemetry to escalate to core engineering teams.
• Monitor real-time health dashboards to identify and mitigate anomalies.
• Perform calibration, preventative maintenance, and inspection of robotic arms and peripherals.
• Document incidents and resolutions to build a site knowledge base.
• Support hardware retrofits, software release validation, and post-deployment tests.
• Coordinate with customer scientists to align on operational priorities.

Skills

Robotics

Mechatronics

Systems Engineering

Automation

Job description

Job Type: Full-time

Shift: Thursday – Monday | 6:00 PM – 2:00 AM (Evening Shift)

About the Role

We are seeking a hands-on, proactive Systems Engineer to ensure our automated robotic platforms operate at peak reliability and performance. In this role, you will be the primary technical owner onsite—monitoring system health, troubleshooting complex electro-mechanical and software issues, performing routine maintenance, and partnering closely with customer scientists and central engineering teams.

If you thrive at the intersection of robotics, mechatronics, and real-time systems troubleshooting, we’d love to hear from you.

Key Responsibilities

• System Reliability & Uptime: Maintain system uptime and performance across daily protocol runs, ensuring automated platforms operate at peak efficiency.
• Onsite Diagnostics & Troubleshooting: Diagnose and resolve operational hardware, software, and electro-mechanical issues using SOPs, system playbooks, and root-cause analysis.
• Incident Management & Escalations: File clear, structured incident reports with relevant telemetry and metadata to **escalate** complex issues to core engineering teams.
• Proactive Health Monitoring: Monitor platform health in real time using dashboards and telemetry tools to identify and mitigate anomalies before they result in run failures.
• Maintenance & Calibration: Perform regular calibration routines, preventative maintenance, and inspection of robotic arms, peripherals, and system consumables.
• Technical Documentation: Document incidents, resolutions, and system observations to build a robust site knowledge base and support continuous improvement initiatives.
• Engineering Deployment Support: Assist remote and onsite engineering teams with hardware retrofits, software release validation, and post-deployment qualification runs.
• Cross-Functional Collaboration: Partner directly with customer scientists to coordinate protocol execution, communicate status updates, and align on operational priorities.

Required Qualifications

• Technical Background: Degree or equivalent practical experience in Robotics, Mechatronics, Systems Engineering, Automation, or an allied discipline.
• Equipment & Automation Proficiency: Direct experience working hands-on with automated machinery, robotics, or complex electromechanical systems; adept at working from SOPs while leveraging engineering intuition.
• Technical Communication: Excellent written communication skills, with demonstrated ability to author precise incident reports and collaborate effectively with remote software and hardware teams.
• Operational Ownership: Detail-oriented mindset with a strong bias toward comprehensive documentation, root-cause investigation, and proactive risk mitigation.
• Schedule Flexibility: Willingness to support the specified evening shift and provide on-call support or schedule adjustments when critical customer runs require coverage.
• Shift: Thursday – Monday, 6:00 PM – 2:00 AM
• Work Arrangement: Onsite

Why Join Us?

• Cutting-Edge Robotics: Work directly on high-impact, live automated systems in an active production and research environment.
• High-Growth Team: Be part of an expanding operation where your contributions directly shape system reliability and site best practices.