System & App Admin Principal

Maricopa Community College district; Tempe (AZ); On-site; USD 91,000 - 118,000; Full time

Job summary

Maricopa County Community College District (MCCCD) is seeking a System & App Admin Principal to provide high-level operational leadership for enterprise applications and cloud environments. You will supervise staff, coordinate with vendors, and drive complex incidents to resolution, ensuring reliable production support.

The role requires strong leadership, independent judgment, and collaboration across technical and functional teams to deliver effective operational outcomes for MCCCD's

Qualifications

• Bachelor's Degree from a regionally accredited institution in a related field; seven (7) years of system and application administration experience or an equivalent combination of education and experience.
• Technical certifications may substitute for education/experience as described.

Responsibilities

• Problem Resolution & Incident Management: analyze complex problems, drive incident resolution, coordinate resources across teams and vendors.
• System Administration and Vendor Management: lead OCI and other enterprise apps, coordinate vendor escalations and maintenance.
• Leadership, Communication & Reporting: supervise staff, communicate risks and operational impacts to stakeholders with dashboards and reports.
• Project & Initiative Support: provide leadership for migrations, upgrades, audits, DR initiatives, and cross-functional projects.
• Documentation & Continuous Improvement: develop and improve procedures, standards, and knowledge transfer.

Education

Bachelor's Degree in a related field

Job description

System & App Admin Principal

Job ID: 323377

Location: District Support Services Cntr

Full/Part Time: Full Time

Regular/Temporary: Regular

$91,152.50 - $118,498.25

122

12 months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

Information Technology Services (ITS) at MCCCD is seeking a System and Application Administrator Principal to provide high-level operational leadership as part of the Business Enablement Enterprise Applications Team. Overseeing a small staff of Administrators, this role works with a high degree of independence, supporting highly complex enterprise applications, systems, and cloud environments to ensure reliable operations and provide effective issue resolution. The position applies advanced knowledge of enterprise system and application administration, cloud operations, production support, and related operational practices to address complex, ambiguous, or undefined problems and provide leadership across significant operational activities and initiatives.

The ideal candidate demonstrates strong leadership, initiative, independent judgment and problem-solving, and effective communication. This position collaborates across technical and functional teams and vendors to coordinate resources and influence successful operational outcomes.

Essential Functions

Problem Resolution & Incident Management (30%) Serves as a principal operational resource for the Enterprise Applications Team; independently analyzes highly complex and ambiguous problems requiring comprehensive knowledge of assigned areas and broad understanding of systems, applications, and operational dependencies; determines operational approaches when established solutions or precedents are not adequate; anticipates significant problem areas and associated risks; evaluates alternative approaches and broader operational impacts; drives significant incidents and problems to resolution; coordinates resources across technical, functional, and vendor areas; provides operational leadership for incident prevention, response, resolution, and follow-up.

System Administration and Vendor Management (25%) Serves as the primary operational point of contact with Oracle and assigned vendors for Oracle Cloud Infrastructure (OCI) and other assigned Enterprise Applications Team-supported applications and technologies; provides principal-level operational direction for highly complex system administration activities involving multiple systems, platforms, dependencies, or organizational areas; applies comprehensive knowledge of assigned environments and broad technical and operational knowledge to independently evaluate ambiguous or undefined requirements, assess risks and dependencies, determine or recommend appropriate solutions and approaches, coordinate specialized expertise, and drives complex SRs, RFCs, maintenance activities, operational changes, vendor escalations, significant support matters, and cross-functional operational issues through resolution.

Leadership, Communication & Reporting (20%) Supervises, assigns, reviews, and evaluates the work of staff; establishes accountability for assigned responsibilities and deliverables; identifies development and succession needs; provides coaching, mentoring, leadership, cross-training, and development opportunities; provides principal-level consultation, builds consensus, facilitates communication across organizational areas, helps resolve complex or sensitive operational matters, and influences decisions involving significant operational and technology matters; communicates significant operational impacts, risks, recommendations, strategic considerations, and complex issues to technical and non-technical audiences, including vendors, management, and executive leadership, and develops and reviews professional reports, presentations, dashboards, recommendations, and other executive-level communications.

Project & Initiative Support (15%) Provides principal-level operational leadership for Enterprise Applications Team responsibilities on large and complex projects and initiatives involving multiple systems, technical disciplines, organizational areas, or enterprise stakeholders; independently evaluates complex or undefined requirements, dependencies, risks, operational impacts, and solution alternatives; determines or recommend approaches requiring comprehensive knowledge and independent judgment; coordinate appropriate staff, technical specialists, vendors, and stakeholders; leads or coordinates team responsibilities for major migrations, upgrades, audits, disaster recovery initiatives, implementations, RFIs, RFPs, and other significant enterprise initiatives.

Documentation, Continuous Improvement & Administrative Operations (10%) Establishes, develops, reviews, and improve operational documentation, procedures, standards, and support practices for assigned Enterprise Applications Team-supported systems and technologies; evaluate broader operational practices, recurring issues, tech trends, risks, barriers, and opportunities for improvement; independently develop, recommend, or coordinate solutions that improve operational effectiveness across assigned systems, processes, or organizational areas; establish expectations for documentation, knowledge transfer, staff development, operational readiness, continuity, and continuous improvement; participates in committees and cross-functional initiatives; performs other duties as assigned.

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution with seven (7) years of system and application administration experience in areas related to assignment.

OR

An equivalent combination of education, experience and/or certification as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Technical certifications may be used towards the substitution of the above-mentioned requirements for education and/or experience. Substitution amounts for certifications are based on the duration of time it takes to obtain the certification, the difficulty to obtain the certification, and/or the desirability of the certification as related to the business needs of the assignment.

Desired Qualifications

• Experience providing advanced operational leadership for complex enterprise cloud environments, such as OCI, including administration, operations, maintenance, troubleshooting, configuration, and coordination across systems or support areas.
• Experience providing advanced operational leadership and coordination for significant vendor issues, escalations, changes, and support matters involving enterprise systems and multiple stakeholders, including driving vendor actions and issues through resolution.
• Experience leading resolution of highly complex, significant, or cross-functional enterprise application incidents and operational problems, including situations involving ambiguity, multiple dependencies, competing risks, and coordination across technical, functional, and vendor resources.
• Experience serving in a formal supervisory role, including assigning and reviewing work, establishing accountability, coaching and developing staff.
• Experience providing advanced operational oversight for complex production enterprise applications and technologies, including significant upgrades, migrations, disaster recovery, operational readiness, cross-system dependencies.
• Experience providing operational leadership for large and complex cross-functional initiatives involving multiple systems, technical disciplines, vendors, or enterprise stakeholders.
• Experience developing, reviewing, and establishing operational standards, documentation, recommendation, and management/executive communications involving complex operational or technology matters.
• Experience using productivity and data-analysis tools to develop management-level analyses, dashboards, reports, presentations, and decision-support information regarding operational or technical matters.

Special Working Conditions

There is a mandatory minimum in-office expectation

The selected candidate will need to reside in the Phoenix area or relocate within an agreed upon timeframe

This role may involve after hours work and non-regular business hours

May be required to sit for a prolonged period of time; viewing a computer monitor

May be required to present in large meetings and sponsored events

ITS does not sponsor individuals for any type of work visas

Posting Close Date

Open until filled

First resume review Monday, October 19th

Applications received after this date may not be reviewed.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.