System and Operational Manager

Heritage Pools, LLC; Charleston (SC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary based on experience

Comprehensive health benefits

Paid time off for work-life balance

Opportunities for professional development

Collaborative team environment

Job summary

A premier pool construction company in Charleston is seeking a Service Manager to oversee the service and maintenance departments. You will manage teams, enhance training programs, and drive operational efficiency through KPI management. The ideal candidate has strong leadership skills and proven experience in service operations. Join us to make a meaningful impact on our team's success and customer satisfaction.

Qualifications

• Proven experience in managing teams and overseeing service operations.
• Strong organizational, communication, and leadership skills.
• Ability to analyze data, track KPIs, and make informed business decisions.

Responsibilities

• Supervise employees at various levels to ensure team success.
• Develop and conduct training programs to enhance skills.
• Manage KPIs to ensure operational efficiency and customer satisfaction.

Skills

Team management

Organizational skills

Communication skills

Leadership

Data analysis

Education

High school diploma or GED

Tools

Orenda App

Pentair University

NC Start-up Certification

Job description

Are you a seasoned leader with a passion for managing teams and driving operational excellence? Do you thrive in a dynamic environment where your skills in management, training, and problem-solving can make a real impact? If so, Heritage Pools LLC invites you to join our team as a Service Manager!

As Charleston’s elite pool builder, our commitment to quality and customer satisfaction starts with strong leadership. This role is a cornerstone of our success, overseeing the service and maintenance departments, driving performance metrics, and fostering a culture of growth and excellence.

The Service Manager is the main point of contact for the service and maintenance departments and a key member of the Leadership Team. This role is responsible for overseeing departmental performance, ensuring high levels of customer satisfaction, and providing operational updates, KPI results, and issue resolutions to the leadership team.

• Location: Charleston, SC
• Job Type: Full-Time
• Reports To: Leadership Team

Key Responsibilities

Team Management:

• Supervise employees at the Coordinator, Supervisor, and Technician levels.
• Provide oversight, guidance, and support to ensure team success.

Training and Development:

• Develop, document, and conduct training programs to enhance technical and customer service skills.
• Forecast and schedule daily, weekly, and monthly training sessions tailored to team needs.

Recruiting and Onboarding:

• Assist with recruiting, hiring, and onboarding new employees for service and maintenance roles.
• Conduct performance reviews and implement rewards/recognition programs and progressive discipline plans as needed.

KPI Metrics and Performance Management:

• Manage departmental, team, and individual KPIs to ensure operational efficiency, customer satisfaction, and profitability.
• Use established metrics to guide improvements and track progress.

Process Improvement and New Opportunities:

• Propose innovative ideas and researched opportunities for service and maintenance enhancements to the Leadership Team.
• Lead the implementation of approved strategies to improve operations.

Reporting and Auditing:

• Monitor reporting tools to track outstanding issues, financial performance, and job completion rates.
• Conduct audits of department performance, including pricing reviews, technician evaluations, and operational needs assessments.

Departmental Oversight:

• Ensure the quality of work aligns with company standards through picture reviews, pool evaluations, and estimate reviews.

Additional Duties:

• Complete other projects and tasks as assigned to support organizational goals.

Qualifications and Requirements

Education:

• High school diploma or GED required.

Experience and Skills:

• Proven experience in managing teams and overseeing service operations.
• Strong organizational, communication, and leadership skills.
• Ability to analyze data, track KPIs, and make informed business decisions.
• Proficiency in industry-standard tools, including Orenda App, Pentair University, and NC Start-up Certification.

Physical Requirements:

• Ability to perform heavy lifting, bending, and standing for long periods.

Additional Requirements:

• Valid driver’s license and reliable transportation.
• Must pass a criminal background check and drug test.

Perks and Benefits

• Competitive salary based on experience and leadership skills.
• Comprehensive health benefits for you and your family.
• Paid time off to maintain work-life balance.
• Opportunities for professional development and certifications.
• Collaborative team environment where your leadership is valued and celebrated.

Why Join Heritage Pools?

At Heritage Pools, we believe great leadership drives great results. As Service Manager, you’ll have the opportunity to:

• Work with a company recognized for excellence in pool construction and service.
• Lead a talented team committed to quality and customer satisfaction.
• Drive meaningful improvements that directly impact our success and reputation.

Be the Leader Who Drives Excellence

At Heritage Pools LLC , we’re looking for a leader who thrives on solving challenges, empowering teams, and delivering exceptional results. If you’re ready to take the next step in your career and join a company where your leadership makes a difference, we’d love to hear from you.

Let’s build something extraordinary—together.