System Analyst II- NOC

Jobtailor; Richland (WA); On-site; USD 63,601 - 117,900; Full time

Benefits offered by this job

Paid holidays

401k with employer match

Health insurance

Paid time off

Job summary

OSC Global in Richland, WA is seeking a Technical Support Specialist to provide technical support for the Hanford Local Area Network (HLAN). Responsibilities include troubleshooting network issues, managing incidents, and ensuring high uptime availability of critical infrastructure.

The ideal candidate will have a BA/BS in Information Technology, at least 2 years of relevant experience, and the ability to communicate effectively across all levels. The role offers competitive pay and benefits, including health insurance and retirement plans.

Qualifications

• BA/BS degree in Information Technology or related field.
• 2 years of relevant work experience in IT.
• Ability to pass background and drug screening.

Responsibilities

• Provide technical support for HLAN Information Systems.
• Analyze and troubleshoot critical applications and network issues.
• Coordinate incident response for production impacting incidents.

Skills

Technical support skills

Network troubleshooting

Incident management

Communication skills

Organization skills

Education

BA/BS in Information Technology

Equivalent combination of education and experience

Tools

Control-M

Microsoft Office

Job description

Position Overview

As part of the OSC Technical Solutions Infrastructure organization, this position will be responsible for the technical support of the Hanford Accreditation Boundary referred to as the Hanford Local Area Network (HLAN) Information System, Industrial Control Systems (ICS) and other enclaves. Services include but are not limited to core network infrastructure (i.e., routers, switches, firewalls etc.), authentication services, servers, storage, Internet, Virtual Desktop Infrastructure (VDI), and other HLAN resources, infrastructure, and facilities for faults, service interruptions, and performance degradation.

Major Activities (Typical Duties/Responsibilities)

• Analysis of application and systems that have been designated as critical Essential Support activities necessary to maintaining the Hanford Mission Essential Function – “Maintain the safeguards and security of special nuclear/radiological materials (material, weapons and devices) at DOE sites and facilities”.
• Critical evaluation and configuration management of commercial, alternative, and Uninterrupted Power Supply (UPS) alerts using Network Management applications. Including, but not limited to environmental monitoring of Data Centers, telecom nodes and other critical infrastructure.
• Analyze and troubleshoot network, servers, and application issues to resolve and meet Service Level Agreements (SLA) by maintaining high availability of critical infrastructure.
• Infrastructure analysis and proactive management of networks, platforms, and critical application to meet Service Level Agreements (SLA) to ensure high uptime availability of systems.
• Responsible for tracking, communicating, documenting, and posting accurate Network incidents and outage information when failures are detected and post updates as new information becomes available.
• Analysis, documenting, testing, and triaging Network and Server incidents. Working closely with other Subject Matter Experts (SME) and communicating outage details with Senior Management Team.
• Identify IT Infrastructure systems problems, conduct diagnosis and document resolution details.
• Perform Production Control job batch processing duties using Control‑M Application, identify system failures, test, modify, and or design jobs to resolve issues.
• Respond to scheduled and urgent unscheduled production impacting incidents and work closely with other technical teams such as Network Engineers, Cyber Security, Software Engineers, Safety Resources, after‑hours emergency support groups and customers.
• Provide Cyber Security incident handling support.
• Evaluate new solutions through research and collaboration and determine course of action for new technical initiatives.
• Responsible for incident escalation and coordination of resources to resolve issues in a timely manner to meet Service Level Agreement metrics.
• Support Disaster Recovery/Continuity of Operations (DR/COOP) exercises, testing and live incidents per procedures and policies.
• Maintain security and integrity controls.
• Prepare written technical documentation, training material, standards, and reports.
• Evaluate and recommend procurements of Windows or Appliance based hardware and software.
• Perform other duties as appropriate and assigned.

Knowledge/Skills/Abilities

• Demonstrated ability to manage multiple tasks simultaneously and effectively prioritize and execute tasks in a high‑pressure environment.
• Possess the ability to resolve complex issues using third‑party diagnostic and monitoring tools, logs, graphs, and performance data to maintain the health and availability of the environment.
• Must be able to communicate technical information and product plans to all levels of staff and management.
• Good interpersonal skills: ability to work effectively and cooperatively with all levels of management and staff, affiliated‑company employees as well as outside business associates; exhibits a professional manner in dealing with others.
• Superior organizational, follow‑up, and detail‑oriented skills.
• Strong ability to analyze documents and categorize appropriately.
• Ability to maintain accurate records.
• Work independently, as well as on a team and with minimal supervision.
• Make decisions, solve problems, and exercise excellent judgment.
• Work well under pressure and independently prioritize workload, while working on multiple projects.
• Ability to research, organize and analyze technical information with particular attention to accuracy and detail.
• Excellent written and verbal communication skills; including thorough knowledge of proper grammar, advanced vocabulary, spelling, editing and proofreading skills.
• Proficient using Microsoft Office products, such as Word, Excel and PowerPoint, and industry‑standard computer software and databases.
• High degree of sensitivity regarding confidential information.
• Investigate and analyze problems to identify root causes and ensure timely resolution, escalating as necessary depending on criticality.

Physical Abilities

• Sufficient fine motor skills for the use of computers, calculators with an ability to withstand repetitive keyboarding for extended periods of time.
• Visual and communications abilities are adequate to perform the essential functions of the job.
• Ability to kneel, bend and twist at the waist on an occasional basis.
• Ability to reach below shoulder height with regular frequency (desk position) and at or above shoulder height on occasion.
• Ability to push, pull, carry and lift objects weighing up to 10 pounds on a regular basis, and greater weights on an occasional basis.
• Ability to travel by vehicle or aircraft, and ability to safely operate a motor vehicle.

Minimum Requirements

• BA/BS degree in Information Technology or equivalent combination of education and 2 years of relevant work experience.
• Ability to pass a background and drug screening.
• Must have identification compliant with the Real ID Act at time of hire.
• Must be able to obtain Department of Energy access badge.
• Ability to work shift work in a 24/7/365 environment. Includes day, swing, and graveyard shifts and rotations.

Preferred Qualifications

• Strong understanding of Network, Application, or Server Monitoring Tools
• Experience working with incident or ticketing system
• IT Certifications

Pay Range

$63,601.00 - $117,900.00

Benefits

OSC Technical Solutions offers excellent benefits for eligible employees. Benefits include paid holidays, paid time off, 401k with employer match, dental, vision, health insurance plans through the Federal Employee Health Benefits (FEHB) program, as well as life and disability benefits.

Equal Employment Opportunity

OSC Technical Solutions does not discriminate, and the company provides equal employment opportunity for all employees and applicants without regard to race, religion, color, sex, gender, sexual orientation, national origin, citizenship status, age, marital status, pregnancy or parenthood, handicap or disability, genetics, veteran status or any other legally protected characteristic. OSC Technical Solutions adheres to all federal, state and local laws regarding equal employment opportunity and will not discriminate against you in violation of these laws. OSC Technical Solutions reserves the right to apply CIRI Shareholder preference to qualified Shareholders in employment and advancement opportunities.

E‑Verify

OSC Technical Solutions participates in E‑Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I‑9 to confirm work authorization.

Reasonable Accommodation

OSC Technical Solutions will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with OSC Global, LLC or any of its subsidiaries, please email [e-mail].

Important Employment Notice: Federal Contract & RCW 49.44.240

Due to our status as a federal contractor operating within the State of Washington, all applicants and employees must adhere to federal law, which classifies cannabis as a Schedule I controlled substance.

While Washington State’s RCW 49.44.240 (which generally prohibits employers from discriminating against an applicant based on their lawful use of cannabis off‑site and during working hours) is state law, it does not supersede federal requirements.

Zero‑Tolerance Policy and Disqualification

• Prohibition: The use, possession, or distribution of cannabis is strictly prohibited for all employees, regardless of state law.
• Testing: Applicants will be subject to pre‑employment drug screening that includes testing for cannabis.
• Disqualification: A positive test result for cannabis will result in immediate disqualification from consideration for employment, as mandated by our federal contract obligations.

Controlled Substance Compliance

All applicants must be able to comply with all federal regulations, including those concerning controlled substances, as a condition of employment.

Security Credential Requirements

In compliance with Homeland Security Presidential Directive 12 (HSPD‑12) and Department of Energy (DOE) Hanford Field Office (HFO) direction, employees issued initial badges on or after September 1st, 2025, are required to obtain and maintain a HSPD‑12 Personal Identity Verification (PIV) Credential. To obtain this credential, new employees must successfully complete and pass a federal background check investigation. This investigation encompasses multiple areas of eligibility and includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.