Workforce Management Systems Analyst II

Yale New Haven Health; Stratford (CT); On-site; USD 90,000 - 110,000; Full time

Job summary

Yale New Haven Health Services Corp. seeks a System Analyst II to research, analyze, and support clinical and business applications, hardware, and ITS systems across the health network.

As a primary contact for applications, you will work with department teams to gather requirements, propose improvements, and implement new projects, while training end users during go-live and support periods. Travel to multiple YNHHS facilities is necessary.

Qualifications

• Associates degree or equivalent experience required.
• Minimum 5 years experience in Healthcare and/or technology preferred.
• 2–3 years experience as a Systems Analyst required.
• Healthcare or Epic experience preferred.

Responsibilities

• Application and IT System Implementation and Support - Implement and maintain Workforce Management applications, systems, and hardware.
• Teamwork - Creates and maintains regular status reports to Manager.
• Documentation - Document and maintain system design and build documents using DTS tools such as Teams.
• Other - Provides training to other DTS staff.

Skills

Independent worker

Deadline management

Communication

Problem solving

Team collaboration

Customer service

Documentation

Education

Associates degree or equivalent experience

Tools

Microsoft Office

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The System Analyst II researches, analyzes, and supports the application(s), related hardware, and how the broader ITS Systems will fit the needs of the Health System and/or specific department needs. Serves as the primary contact and expert for the application and related IT systems. The analyst works with department management and teams to build, install, and support the applications understand systems requirements. Primary responsibilities include analyzing work flows and understanding policies, procedures and constraints of the clinical or business operations. Coordinates all issues that arise during the project for their area in depth and precise investigation and documentation of operational specifications and application functionality is required. A key activity is to work with users to determine project needs, develop proposals, and recommend opportunities for technological and workflow improvement. They function as the primary contact to support the implementation of new projects and upgrades as well as troubleshoot problems and questions from end -users during training, go-live and post go-live periods. Attention to detail is a critical skill for this position. Successful candidates have an interest in emerging technologies and enjoy working with people to identify how technology can effectively support business needs

EEO/AA/Disability/Veteran

Responsibilities

• Application and IT System Implementation and Support - Implement and maintain Workforce Management applications, systems, and hardware.


• Teamwork - Creates and maintains regular status reports to Manager.


• Documentation - Document and maintain system design and build documents using latest DTS tools such as Teams.


• Other - Provides training to other DTS staff.

Qualifications

EDUCATION

• Associates degree or equivalent experience required.

EXPERIENCE

• Minimum 5 years experience in Healthcare and/or technology strongly preferred.


• A minimum of 2 to 3 years experience as a Systems Analyst is required.


• Ability to analyze workflow to recommend and develop application solutions.


• Ability to research and interpret data ; to include reporting, preparing and presenting data.


• Healthcare or Epic experience preferred.

SPECIAL SKILLS

• Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required.


• Strong organizational. problem solving and listening skills, attention to detail, innovative thinking and ability to inspire others required.


• Must possess a high level of customer service skills and participate as strong, collaborative team player.


• Capable of taking leadership role in managing end user relationships.


• Working knowledge of Microsoft Office tools required.


• Customer Focus: Acts as a preceptor to junior employees. Seeks feedback from customers to identify improvement opportunities. Continuously works to improves the customer experience. Supports customer requests at all levels.


• Problem Solving: Applies problem solving techniques to get to the root cause of the problems. Collects data to understand problems through direct observation. Surfaces problems actively as improvement opportunities. Takes accountability for problem solving issues. Presents possible solutions to management when faced with a problem. Actively seeks collaboration across teams and stakeholders.


• Innovation: Identifies potential opportunities to improve work or outcomes. Uses standard work and document work flows to identify opportunities for continuous improvement. Suggests improvements to existing processes.


• Adaptability: Able to adapt plans in response to changing objectives. Constructively and resourcefully adapts to changing needs, conditions, priorities, or opportunities. Seeks guidance in the face of ambiguity or uncertainty. Proactively adapts plans in response to changing priorities.

PHYSICAL DEMAND

• Travel to multiple YNHHS facilities is necessary.