System Analyst I

Westchester Medical Center Health Network; Town of Mount Pleasant (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Westchester Medical Center Health Network is seeking a Systems Analyst I to support and maintain our clinical and administrative systems. You will perform upgrades, troubleshooting, and documentation while shadowing end users to ensure access, performance, and reliability.

Responsibilities include coordinating with IT teams, conducting site readiness, and assisting with project rollout. A Bachelor's in IT/Science and 2 years of IT application support are required; healthcare IT experience is

Qualifications

• 2 years of IT application support and/or data analysis.
• Experience in healthcare technology support preferred.
• Licenses / Certifications: N/A

Responsibilities

• Support and maintain Westchester Medical Center systems and applications.
• Perform upgrades, installations, patches, quality testing and technical support.
• Document activities, resolutions and outcomes through project lifecycles.
• Coordinate with IT teams, vendors and end users for problem resolution and project rollout.
• Assist with system availability, performance and site readiness.

Skills

IT support

Data analysis

Healthcare IT

Education

Bachelor's degree in IT/Science

Tools

Device management

Job description

Job Summary

The Systems Analyst I is responsible for the support and maintenance of Westchester Medical Center systems and applications. Responsibilities involve software and technology upgrades, installations, maintenance, patches, quality testing, and technical support. The Systems Analyst I will perform troubleshooting tasks using established tools and protocols. They will render support and shadow end users to ensure access, functional capability and performance. The System Analyst will also be responsible for performing upgrades, troubleshooting issues and verifications of system availability and performance. A basic understanding of business requirements across areas involved, e.g. clinical, ancillaries, administrative and financial areas, is necessary. They will document activities, resolutions, and other outcomes throughout the life cycle of a problem or project’s implementation. The Systems Analyst I will assist with coordination and collaboration activities with other WMC IT Teams in the support of systems, project rollout, problem resolution, and end user support.

Responsibilities

• Function as part of a team in support of technology systems, infrastructure, interfaces, peripherals
• Conducts troubleshooting analyses to resolve technical issues and failures
• Perform both proactive and reactive oversight to system and application availability and stability
• Render support to stakeholders / end users as necessary in support of system availability
• Participate in project implementation assignments
• Coordinate and collaborate with other WMC departments and IT Teams in support of project rollout, site and infrastructure readiness, problem resolution, end user support
• Conduct site surveys, collect and analyze data
• Assist with the development of project plans, dependencies, timelines and contingencies
• Document status of assignments and render timely reporting of project status, outcomes, and problems
• Acts as liaison with end users for system access and usage
• Assist with the coordination of activities with vendors and other outside resources in support of problem resolution.
• Coordinate activities with outside resources in support of system implementation or upgrade

Qualifications/Requirements

Experience

• 2 years of IT application support and/or data analysis, required
• Experience in healthcare technology support, including hardware or infrastructure, preferred
• Experience with device management/integration, preferred

Education

• Bachelor's degree in Information Technology, Science, or related, required
• Licenses / Certifications: N/A

Other

Knowledge of computer systems and applications in meeting medical data reporting requirements; knowledge of program planning and evaluation techniques; ability to compile, analyze and interpret medical data and forecast trends; ability to work well with medical professionals; ability to communicate effectively, both orally and in writing; ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments; good judgment; initiative; accuracy; thoroughness; physical condition commensurate with the demands of the position.

Special Requirements

N/A