System Analyst II

Westchester Medical Center Health Network; Town of Mount Pleasant (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

Westchester Medical Center Health Network is seeking an Systems Analyst II to support and maintain hospital systems and applications. The role involves software upgrades, installations, maintenance, patches, testing, and user support to ensure availability and performance.

The position requires collaboration with IT teams and mentoring of junior staff, with a focus on understanding clinical, ancillary, administrative, and financial workflows. Bachelor’s degree in IT or related field is required.

Qualifications

• 4 years of IT application support and/or data analysis.
• Experience in healthcare technology support preferred.
• Experience with device management/integration preferred.

Responsibilities

• Function as part of a team in support of technology systems, infrastructure, interfaces, peripherals.
• Conducts troubleshooting analyses to resolve technical issues and failures.
• Perform both proactive and reactive oversight to system and application availability and stability.
• Render support to stakeholders / end users as necessary in support of system availability.
• Participate in project implementation assignments.
• Coordinate and collaborate with other WMC departments and IT Teams in support of project rollout, site and infrastructure readiness, problem resolution, end user support.

Skills

Troubleshooting

End user support

Team collaboration

Documentation

Education

Bachelor's degree in information technology

Tools

Healthcare IT systems

Data analysis tools

Job description

Job Summary: The Systems Analyst II is responsible for the support and maintenance of Westchester Medical Center systems and applications. These responsibilities involve software and technology upgrades, installations, maintenance, patches, quality testing, and technical support. The Systems Analyst II will perform troubleshooting tasks using established tools and protocols. They will render support and shadow end users to ensure access, functional capability and performance. The Systems Analyst II will also be responsible for performing upgrades, troubleshooting issues and verifications of system availability and performance. An understanding of business requirements across areas involved, e.g. clinical, ancillary, administrative and financial areas, is necessary. They will document activities, resolutions, and other outcomes throughout the lifecycle of a problem or project’s implementation. The System Analyst II will coordinate and collaborate with other WMC IT Teams in the support of systems, project rollout, problem resolution, and end user support. This senior team member will assist junior members of the team on more complex aspects of the aforementioned areas for growth and knowledge.

Responsibilities

• Function as part of a team in support of technology systems, infrastructure, interfaces, peripherals
• Conducts troubleshooting analyses to resolve technical issues and failures
• Perform both proactive and reactive oversight to system and application availability and stability
• Render support to stakeholders / end users as necessary in support of system availability
• Participate in project implementation assignments
• Coordinate and collaborate with other WMC departments and IT Teams in support of project rollout, site and infrastructure readiness, problem resolution, end user support
• Conduct site surveys, collect and analyze data
• Assist with the development of project plans, dependencies, timelines and contingencies
• Document status of assignments and render timely reporting of project status, outcomes and problems
• Acts as liaison with end users for system access and usage
• Assist with the coordination of activities with vendors and other outside resources in support of problem resolution.
• Coordinate activities with outside resources in support of system implementation or upgrade
• Serve in advisory capacity with junior members of the team.
• Provide direction and oversight and training on an as needed basis.

Qualifications/Requirements

Experience

• 4 years of IT application support and/or data analysis, required
• Experience in healthcare technology support, including hardware or infrastructure, preferred
• Experience with device management/integration , preferred

Education

• Bachelor’s degree in information technology, science, or related, required

Licenses / Certifications:

N/A

Other:

Knowledge of computer systems and applications in meeting medical data reporting requirements; knowledge of program planning and evaluation techniques; ability to compile, analyze and interpret medical data and forecast trends; ability to work well with medical professionals; ability to communicate effectively, both orally and in writing; ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments; good judgment; initiative; accuracy; thoroughness; physical condition commensurate with the demands of the position.

Special Requirements:

N/A