System Analyst Epic Willow Pharmacist

Mount Sinai Medical Center; Miami Beach (FL); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Retirement plan

Paid time off

Tuition reimbursement

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center is seeking an Epic Willow System Analyst to design, configure, test, and support Willow in inpatient, ambulatory and specialty pharmacy settings. You will bridge pharmacy workflows with IT systems and oversee project builds.

The role requires PharmD licensure in Florida, Epic Willow certification, and at least 5 years in a clinical healthcare or IT pharmacy environment. Remote on-call travel may be involved and benefits are offered.

Qualifications

• Proven ability to lead projects and coordinate with clinical and IT groups.
• Strong analytical and problem-solving skills for workflow optimization.
• Excellent written and verbal communication across organizational levels.

Responsibilities

• Lead design, configuration, testing, and deployment of Epic Willow for Mount Sinai pharmacy workflows.
• Collaborate with pharmacists, clinicians and IT to optimize medication order and dispensing processes.
• Provide system maintenance, troubleshooting and on-call support for Willow-based operations.
• Mentor junior analysts and coordinate with clinical trainers on updates and documentation.
• Manage small-to-medium IT initiatives, track milestones and report status to leadership.

Skills

Project leadership

Analytical problem-solving

Communication skills

Flexibility / on-call

Education

Doctor of Pharmacy (PharmD)

Tools

Epic Willow

Job description

As Mount Sinai grows, so does our legacy in high-quality health care.Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.Culture of Caring: The Sinai WayOur hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.Department:Job Description Summary:The Epic Willow System Analyst leads the design, configuration, testing, optimization, maintenance, and support of Epic Willow Inpatient/Ambulatory/Specialty Pharmacy application for Mount Sinai Medical Center. Acting as a primary technical contact and subject matter expert, this role bridges pharmacy workflows and IT systems, and oversees project builds.Key ResponsibilitiesSystem Design & Implementation: Lead the end-to-end planning, build, testing, and deployment of complex Epic Willow configurations to meet clinical and operational needs.Workflow & Process Optimization: Partner with pharmacy leaders, clinicians, and key stakeholders to analyze work processes, translate business needs into technical requirements, and streamline pharmacy operations.System Maintenance & Support: Serve as a primary support escalation point for system issues, perform troubleshooting/debugging, execute service tickets, and participate in on-call rotation schedules.Leadership & Team Mentorship: Provide clinical guidance, training, and operational support to junior analysts while collaborating with clinical trainers on application updates and documentation.Project Leadership: Manage small-to-medium IT initiatives, track project milestones, manage vendor/risk touchpoints, and maintain clear status reporting with leadership.Core QualificationsEducation: Doctor of Pharmacy (PharmD) licensed pharmacist in the State of Florida.Certifications: Active Epic Willow Certification (Inpatient, Ambulatory, or specialty pharmacy) preferred.Experience: Minimum of 5 years in clinical healthcare setting, retail pharmacy, or IT pharmacy systems support.Domain Knowledge: Strong familiarity with retail or health-system pharmacy operations, clinical medication order workflows, dispensing procedures, and clinical monitoring.Technical & Professional SkillsProven project leadership, analytical problem-solving, and basic budget/vendor management awareness.Excellent oral and written communication skills across all organizational levels, including senior leadership.Ability to work flexible hours (special support or on-call) and travel locally for go-lives, rounding, or leadership meetings as needed.Benefits:We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:Health benefitsLife insuranceLong-term disability coverageHealthcare spending accountsRetirement planPaid time offPet InsuranceTuition reimbursementEmployee assistance programWellness programOn-site housing for select positions and more!Degree Requirements:Certification: