System Analyst Epic Willow Pharmacy Technician

CMP01 Mount Sinai Medical Center of Florida, Inc.; United States; On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Healthcare spending accounts

Retirement plan

Paid time off

Pet Insurance

Tuition reimbursement

Employee wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center is seeking a detail-oriented Systems Analyst with a Pharmacy Technician background to join its Clinical Systems team. You will help design, build, configure, test, and support Epic Willow modules and other pharmacy systems, bridging pharmacy operations and IT to ensure safe medication management.

The role requires active pharmacy licensure, a related degree, and 1+ year of health-system pharmacy experience.

Qualifications

• Active Certified Pharmacy Technician (CPhT) or Florida Registered Pharmacy Technician license.
• Associate or Bachelor's degree in CS, Health Informatics, MIS, Pharmaceutical Sciences, Life Sciences, or related fields.
• At least 1 year of health system pharmacy experience as a Pharmacy Technician.
• Experience with healthcare information systems and EHR configurations.
• Preferred: Epic Willow certification or proficiency.
• Experience with automated dispensing systems (Omnicell, Pyxis) and IV pumps.

Responsibilities

• Build, configure, test, and support Epic Willow modules (Inpatient, Ambulatory, Specialty Pharmacy) and other pharmacy systems.
• Provide daily technical and operational support for pharmacy applications; act as primary contact for staff.
• Participate in testing fixes, upgrades, and version changes with minimal disruption.
• Collaborate with pharmacy managers, pharmacists, and IT leadership to optimize workflows for safety and productivity.
• Maintain technical docs, work plans, and training materials; support end-user training.

Skills

CPhT or Florida RPh license

Technical aptitude

Epic Willow proficiency

Education

Associate or Bachelor's degree in CS / Health Informatics / MIS / Pharmaceutical Sciences

Tools

Epic Willow

Omnicell / Pyxis

Pharmacy inventory software

IV pumps systems

Job description

As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community.

In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country.

We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more.

Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department: Job Description Summary: Position Overview

We are seeking a detail-oriented Systems Analyst with a background as a Registered Pharmacy Technician to join our Clinical Systems team. In this role, you will play a key part in the design, build, configuration, testing, and support of our Epic Willow system modules (Inpatient, Ambulatory, and Specialty Pharmacy), and other pharmacy systems (ADS). Leveraging your clinical pharmacy background, you will serve as a bridge between frontline pharmacy operations and IT to ensure safe, efficient, and streamlined medication management workflows across the medical center.

Key Responsibilities

• System Build & Configuration: Assist in designing, building, testing, and optimizing Epic Willow applications and integrated pharmacy technologies (e.g., automated dispensing cabinets, barcoded medication administration, IV pumps, and compounding systems).
• Clinical & Operational Support: Provide daily technical and operational support for pharmacy applications, serving as a primary point of contact for pharmacy staff and troubleshooting application issues.
• Implementation & Upgrades: Participate in testing software fixes, system enhancements, and major Epic version upgrades, ensuring minimal disruption to clinical operations.
• Workflow Optimization: Collaborate with pharmacy managers, pharmacists, and IT leadership to evaluate operational workflows and implement technical solutions that enhance patient safety and staff productivity.
• Documentation & Training: Maintain technical documentation, work plans, and system build guides. Support end-user training and onboarding for pharmacy staff on Epic Willow functionality.

Qualifications & Requirements

• Required: Certification/License: Active Certified Pharmacy Technician (CPhT) or Registered Pharmacy Technician license for the State of Florida.
• Education: Associate or Bachelor's degree in Computer Science, Health Informatics, Management Information Systems (MIS), Pharmaceutical Sciences, Life Sciences, Biomedical Sciences, Chemical & Biological Sciences, or equivalent clinical/technical experience.
• Experience: 1+ years of health system pharmacy experience as a Pharmacy Technician, with a strong understanding of inpatient or outpatient pharmacy workflows, medication ordering, dispensing, and inventory management.
• Technical Aptitude: Demonstrated proficiency with healthcare information systems and a strong desire to configure and maintain pharmacy and EHR systems.
• Preferred: Current Epic Willow certification or proficiency (Willow Inpatient, Willow Ambulatory, or Willow Specialty).
• Experience with automated dispensing systems (e.g., Omnicell, Pyxis) or pharmacy inventory software.
• Experience with IV pumps systems.

Benefits

• We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs: Health benefits Life insurance Long-term disability coverage Healthcare spending accounts Retirement plan Paid time off Pet Insurance Tuition reimbursement Employee assistance program wellness program On-site housing for select positions and more!

Degree Requirements: Certification:

More than 4,000 people work at Mount Sinai Medical Center at more than a dozen locations throughout sunny South Florida, including our flagship, 672-bed hospital on Biscayne Bay at the gateway to Miami Beach. We're the largest, independent, not-for-profit hospital in South Florida, and we're the only hospital Healthgrades recognized for four years running as one of the top 5% in the nation. Clearly, clinical excellence is at our core.