System Analyst – CAD IT & Infrastructure Support
Con Edison
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Job summary
Con Edison is seeking a System Analyst to troubleshoot and resolve issues in Central Engineering's CAD infrastructure, including computer workstations and related equipment. The role emphasizes developing procedural documentation and enabling efficient support across LAN/WAN environments.
The ideal candidate has a CS-related degree and 3 years of hands-on troubleshooting and imaging experience, with familiarity in Autodesk CAD products and Windows 11.
Qualifications
- Bachelor's Degree in Computer Science or related technical field is required.
- 3 years of work experience in troubleshooting and problem resolution, root cause analysis, and workstation imaging/configuration.
- Experience with Windows 11 and MS Office 365, SharePoint Online.
- Knowledge of Remote Access technologies is required.
- Experience supporting Autodesk CAD products (AutoCAD, Inventor, Revit) is preferred.
Responsibilities
- Provide troubleshooting, problem diagnosis and resolution for corporate CAD infrastructure.
- Develop and maintain standard operating procedures to resolve problems.
- Support LAN/WAN initiatives for Central Engineering.
- Install, image, and support workstations, laptops, tablets, and peripheral equipment.
- Create and update technical documentation; train staff on current projects and procedures.
Skills
Education
Tools
Job description
Con Edison is seeking a System Analyst to troubleshoot and resolve issues in Central Engineering's CAD infrastructure, including computer workstations and related equipment. The role emphasizes developing procedural documentation and enabling efficient support across LAN/WAN environments.
The ideal candidate has a CS-related degree and 3 years of hands-on troubleshooting and imaging experience, with familiarity in Autodesk CAD products and Windows 11.
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