System Analyst

The Cigna Group; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

The Cigna Group seeks a Systems Analyst / Technical Delivery Analyst to support a Cloud Engineering and Platform Engineering organization. You will translate project requests, architectural discussions, and business requirements into well-defined epics, features, user stories, and technical documentation.

The ideal candidate combines strong analytical skills, project coordination experience, and knowledge of APIs, cloud-native applications, and platform services.

Qualifications

• 7+ years of experience as a Systems Analyst, Business Systems Analyst, Technical Analyst, Product Analyst, or Technical Project Manager.
• Experience writing detailed user stories, acceptance criteria, and technical requirements.
• Ability to decompose large initiatives into executable work items.
• Experience working within Agile delivery teams.
• Strong communication and stakeholder management skills.
• Experience documenting complex technical systems and workflows.
• Ability to independently drive requirements gathering sessions.

Responsibilities

• Translate project requests, architectural discussions, and business requirements into epics, features, and stories.
• Define acceptance criteria that enable engineers to execute work with minimal ambiguity.
• Ensure stories are implementation-ready before entering delivery backlogs.
• Document current-state and future-state architecture; create process flows and diagrams.
• Track project deliverables and cross-team dependencies; facilitate discussions between teams.
• Improve intake request consistency and story quality; contribute to governance and delivery process improvements.

Skills

APIs & microservices

Containers & Kubernetes

Cloud concepts

Data flows & databases

System integration

Stakeholder management

Agile delivery

Education

Advanced degree in Computer Science

Tools

Jira

Confluence

DevOps

Job description

• Position Summary:We are seeking a Systems Analyst / Technical Delivery Analyst to support a Cloud Engineering and Platform Engineering organization.
• This role will work directly with the Director of Cloud Engineering to translate project requests, architectural discussions, and business requirements into well-defined epics, features, user stories, and technical documentation.
• The ideal candidate combines strong analytical skills, project coordination experience, and enough technical knowledge to understand distributed systems, APIs, cloud-native applications, and platform services.
• They will be responsible for decomposing complex initiatives into clear, actionable work that can be executed by engineering teams with minimal clarification.
• This role is critical to improving intake, planning, documentation quality, and execution consistency across multiple strategic initiatives.

Key Responsibilities:

• Requirements Analysis & Story Development:
• Gather requirements from stakeholders, architects, engineering teams, and leadership.
• Analyze and decompose complex initiatives into epics, features, stories, and tasks.
• Define acceptance criteria that enable engineers to execute work with minimal ambiguity.
• Ensure stories are implementation-ready before entering delivery backlogs.
• Identify gaps, dependencies, assumptions, risks, and unanswered questions.

Technical Documentation:

• Document current-state and future-state architecture.
• Create process flows, system interaction diagrams, and service dependency documentation.
• Maintain project documentation and technical runbooks.
• Develop solution overviews that clearly communicate scope and expected outcomes.

Platform & Systems Analysis:

• Understand interactions between microservices, APIs, databases, messaging platforms, cloud infrastructure, and supporting services.
• Analyze service dependencies and identify impacts across systems.
• Assist with application and platform onboarding efforts.
• Support architecture review discussions by documenting findings and recommendations.

Project Coordination:

• Track project deliverables and cross-team dependencies.
• Facilitate discussions between business, application engineering, and platform teams.
• Drive requirement clarification and stakeholder alignment.
• Support planning activities, backlog refinement, and prioritization sessions.

Process Improvement:

• Improve consistency of intake requests and story quality.
• Establish repeatable documentation and requirements management practices.
• Help create standards for acceptance criteria and work decomposition.
• Contribute to governance and delivery process improvements.

Requires an extensive knowledge of the system development life cycle and of the business area's functions and systems, and application development alternatives.

• Required Qualifications:7+ years of experience as a Systems Analyst, Business Systems Analyst, Technical Analyst, Product Analyst, or Technical Project Manager.
• Experience writing detailed user stories, acceptance criteria, and technical requirements.
• Ability to decompose large initiatives into executable work items.
• Experience working within Agile delivery teams.
• Strong communication and stakeholder management skills.
• Experience documenting complex technical systems and workflows.
• Ability to independently drive requirements gathering sessions.

Technical Knowledge:

Candidate does not need to be a hands-on engineer, but should understand:

• APIs and microservice architectures
• Containers and Kubernetes concepts
• Databases and data flows
• Event-driven architectures and messaging systems
• Infrastructure-as-Code concepts
• System integrations and dependency mapping
• Preferred Qualifications:Experience supporting platform engineering, cloud engineering, or infrastructure teams.
• Familiarity with AWS services.
• Experience with Jira, Confluence, DevOps, or similar tools.
• Experience creating process maps and architecture documentation.
• Understanding of distributed systems and cloud-native application design.

Education:

• Advanced degree in Computer Science or a related discipline and at least six, typically eight or more years experience in systems analysis, or an equivalent combination of education and work experience.