System Administrator WFM Scheduling

Chimes International Limited in; Baltimore (MD); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical plan

Dental and vision insurance

Life and disability insurance

Generous paid time off

403(b) retirement plan

Tuition assistance

Tickets at Work

Employee referral bonuses and growth

Job summary

Chimes International Limited in Baltimore, MD is seeking a System Administrator WFM Scheduling (Finance) to manage staffing schedules and support the agency's workforce management systems. You will collaborate with managers to align staffing with operations and ensure data accuracy.

The role requires hands-on system support, configuration, and ongoing improvements, with partnership with Payroll and HR to maintain payroll accuracy.

Qualifications

• Demonstrated experience with workforce management, scheduling, timekeeping, or related systems.
• Hands-on experience with system support, troubleshooting, and process improvement.
• Associate of Arts degree from an accredited college or university in special education or related field, with emphasis in Education Psychology, Social Science or related field.

Responsibilities

• Create, edit, maintain, and publish schedules for designated departments within the electronic scheduling system.
• Collaborate with department managers and leadership to address open shifts, vacancies, and staffing changes.
• Serve as SME for workforce management, scheduling, and timekeeping systems and provide user guidance.

Skills

Workforce management

Scheduling

Timekeeping

System support

Troubleshooting

Process improvement

Education

Associate of Arts degree

Job description

System Administrator WFM Scheduling (Finance)

Systems Administrator

Monday - Friday 8:30 am - 5:00 pm

Salary: $65,000 - $70,000

What will you do

• Create, edit, maintain, and publish schedules for designated departments within the electronic scheduling
  system in accordance with agency policies, procedures, staffing requirements, and established
  guidelines.
• Collaborate with department managers and operational leadership to maintain accurate staffing
  schedules and address open shifts, schedule changes, employee availability, planned and unplanned
  vacancies, and other staffing needs within assigned areas.
• Serve as a subject matter expert for the agency's workforce management, scheduling, and timekeeping
  systems, providing guidance and technical support to system users across the agency.
• Administer and maintain system configuration, scheduling structures, employee assignments, access,
  workflows, and other system components necessary to support agency operations
• Collaborate with system vendors and internal stakeholders to troubleshoot system issues, identify root
  causes, evaluate existing workflows, and implement system enhancements or process improvements that
  increase efficiency, accuracy, consistency, and usability.
• Participate in cross-functional projects and agency initiatives related to workforce management systems,
  including system development, testing, implementation, upgrades, and process improvement.
• Develop and maintain standardized system procedures, documentation, reference materials, and training
  resources to promote consistent system use across the agency.
• Monitor system functionality and data integrity to identify recurring issues, configuration concerns, trends,
  and opportunities for improvement.
• Collaborate with Payroll and Human Resources to identify and resolve workforce management system
  issues affecting employee records, scheduling, timekeeping, and payroll accuracy.
• Support agency initiatives involving temporary and contract labor, including resource allocation, system
  access, scheduling, timekeeping, testing, and process development.
• Partner with operational and scheduling leadership across agency divisions to provide system-level
  support and solutions while designated leadership retains responsibility for daily staffing and operational
  decision-making.
• Perform other related duties as assigned.
• Assistance in training on the system for new staff

Qualification:

Education

Associate of Arts degree from an accredited college or university in special education or related field, with
emphasis in the area of Education Psychology, Social Science or related field.

Work Experience

Demonstrated experience with workforce management, scheduling, timekeeping, or related systems,
including hands-on experience with system support, troubleshooting, and process improvement.

Note

At the discretion of the Personnel Officer, additional related experience and/or education may be substituted
in lieu of the requirements specified above under Education and Experience.

Why You'll Love Working Here

• Medical plan starting at $13.80/mo. The $6.90 is per pay period for the Minimum Value Health Plan.
• Dental and vision insurance
• Life and disability insurance
• Generous paid time off
• 403(b) retirement plan with employer match
• Paid training and tuition assistance
• Tickets at Work
• Employee referral bonuses and recognition programs
• Clear pathways for growth and advancement

Join a team where your work truly matters-every single day.

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