System Administrator Level 2

Base-2 Solutions; Maryland; On-site; USD 120,000 - 150,000; Full time

Job summary

Base-2 Solutions seeks a System Administrator Level 2 for the VISTA (SRE Team) to support IT systems and infrastructure. The role emphasizes Linux expertise, shell scripting, Cisco networking, NetApp configurations, and Kubernetes/containerized environments across client, server, storage, and network domains.

The position demands clear escalation, daily operation support, troubleshooting, and capacity planning, with extensive experience and a TS/SCI with Full Scope Polygraph clearance.

Qualifications

• Active TS/SCI with Full Scope Polygraph.
• Strong Linux experience required.
• Proficiency in Linux shell commands and scripting required.
• Knowledge of Cisco network configurations, commands, and troubleshooting required.
• Knowledge of NetApp filer configurations, commands, and troubleshooting required.
• Experience with Kubernetes and containerization required.
• Ten (10) years of experience as a System Administrator in programs/contracts of similar scope, type, and complexity required.
• Bachelor's degree in a technical discipline from an accredited college or university required.

Responsibilities

• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Manage daily configuration and operation of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution.
• Assist users in accessing and using IT systems.
• Support day-to-day operations, monitoring, and problem resolution across client, server, storage, network, and mobile devices.
• Provide Tier 1 and Tier 2 problem identification, diagnosis, and resolution.
• Communicate status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform capacity analysis and planning.
• Troubleshoot and resolve IT systems issues with in-depth technical feedback.

Skills

Linux

Linux shell scripting

Cisco networking

NetApp filer

Kubernetes/containerization

System administration

Troubleshooting

UNIX

Windows operating systems

Education

Bachelor's degree in a technical discipline

Associate degree with 15 years of experience

Bachelor's Degree with 10 years of experience

Master's Degree with 10 years of experience

PhD with 10 years of experience

Tools

UNIX

Windows

Job description

Position Summary

Base-2 Solutions is seeking a System Administrator Level 2 to support the VISTA (SRE Team). This role provides implementation, troubleshooting, and maintenance support for Information Technology systems and infrastructure. The position supports daily system operations, monitoring, escalation response, user support, and technical problem resolution across client, server, storage, network, and related environments. The role also requires strong Linux experience, Linux shell scripting proficiency, and knowledge of Cisco, NetApp, and Kubernetes/containerized environments.

Essential Duties and Responsibilities

• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems.
• Provide assistance to users in accessing and using IT systems.
• Support IT systems including day-to-day operations, monitoring, and problem resolution for client, server, storage, network, and mobile devices.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
• Provide support for escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide support for dispatch system and hardware problems and remain involved in the resolution process.
• Troubleshoot IT systems and provide in-depth technical problem resolution.
• Configure and manage UNIX and Windows operating systems, install and load operating system software, troubleshoot and maintain the integrity of network components, and implement operating system enhancements to improve reliability and performance.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.

Required Qualifications

• Active TS/SCI with Full Scope Polygraph.
• Strong Linux experience is required.
• Proficiency in Linux shell commands and scripting is required.
• Knowledge of Cisco network configurations, commands, and troubleshooting is required.
• Knowledge of NetApp filer configurations, commands, and troubleshooting is required.
• Experience with Kubernetes and containerization is required.
• Ten (10) years of experience as a System Administrator in programs and contracts of similar scope, type, and complexity is required.
• Bachelor's degree in a technical discipline from an accredited college or university is required.

Required Education and Experience Equivalency

• High School Diploma/GED with 15 years of experience.
• Associate Degree with 15 years of experience.
• Bachelor's Degree with 10 years of experience.
• Master's Degree with 10 years of experience.
• PhD with 10 years of experience.

Required Certifications

• None specified.

Required Security Clearance

• Active TS/SCI with Full Scope Polygraph.

Equal Employment Opportunity

Base-2 Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law, and will not be discriminated against on the basis of disability. Learn more: base-2solutions.com/eeo