System/Network Administrator Level 2

Base-2 Solutions; Maryland; On-site; USD 110,000 - 160,000; Full time

Job summary

Base-2 Solutions is seeking a Systems and Network Administrator in Maryland to provide IT support across client/server/storage/network devices and mobile devices. The role emphasizes maintaining operations, troubleshooting, and performance optimization in a multi-OS environment including Linux, UNIX, and Windows.

Responsibilities include Tier 1/2 support, incident resolution, hardware problem handling, and collaboration using Atlassian Suite, GitHub, and ServiceNow.

Qualifications

• Ten (10) years experience as a system/network administrator is required.
• Bachelor's degree in a technical discipline is required.
• Five (5) years of additional system/network administrator experience may be substituted for a bachelor's degree.

Responsibilities

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution.
• Support escalation and communication of status to agency management and internal customers.
• Support dispatch system and hardware problem resolution processes.
• Configure and manage virtual and storage environments; Linux, UNIX, and Windows operating systems.
• Install and load operating system software, troubleshoot, maintain integrity, and configure virtual, storage, and network components.
• Implement operating system enhancements to improve reliability and performance.
• Configure and manage Linux/CentOS operating systems and install/load operating system software with enhancements.
• Troubleshoot, maintain integrity of, and configure network components.
• Support the design of systems, mission architecture, and associated hardware.
• Analyze and resolve complex problems related to server hardware, applications, and software integration.
• Utilize system monitoring tools such as HP Tools / OneView, Sitescope.
• Apply virtualization experience.
• Use team collaboration and issue tracking tools such as Atlassian Suite (JIRA, Confluence), GitHub, and ServiceNow.

Job description

Position Summary

Base-2 Solutions is seeking a Systems and Network Administrator who provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. The role manages IT system infrastructure and related processes, supporting day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices and mobile devices.

Essential Duties and Responsibilities

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution.
• Support escalation and communication of status to agency management and internal customers.
• Support dispatch system and hardware problem resolution processes.
• Configure and manage virtual and storage environments; Linux, UNIX, and Windows operating systems.
• Install and load operating system software, troubleshoot, maintain integrity, and configure virtual, storage, and network components.
• Implement operating system enhancements to improve reliability and performance.
• Configure and manage Linux/CentOS operating systems and install/load operating system software with enhancements.
• Troubleshoot, maintain integrity of, and configure network components.
• Support the design of systems, mission architecture, and associated hardware.
• Analyze and resolve complex problems related to server hardware, applications, and software integration.
• Utilize system monitoring tools such as HP Tools / OneView, Sitescope.
• Apply virtualization experience.
• Use team collaboration and issue tracking tools such as Atlassian Suite (JIRA, Confluence), GitHub, and ServiceNow.

Required Qualifications

• Ten (10) years experience as a system/network administrator is required.
• Bachelor's degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional system/network administrator experience may be substituted for a bachelor's degree.

Preferred Qualifications

• Not specified.

Required Education and Experience Equivalency

• Bachelor's degree in a technical discipline from an accredited college or university with Ten (10) years experience as a system/network administrator.
• No bachelor's degree with Fifteen (15) years experience as a system/network administrator.

Required Certifications

• None specified.

Required Security Clearance

• Active Top Secret/SCI with Full Scope Polygraph

Equal Employment Opportunity

Base-2 Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law, and will not be discriminated against on the basis of disability. Learn more: base-2solutions.com/eeo