System Administrator L2

Unisity, LLC; Maryland; On-site; USD 165,000 - 175,000; Full time

Benefits offered by this job

401k plan with 12% company match

Medical plan options

Vision and Dental

Life and AD&D benefits

Short and Long-Term Disability

Equal Opportunity Employer

Job summary

Unisity, LLC is seeking a Level 2 System Administrator in Maryland to support IT system implementation and maintenance across servers, storage and networks. You will handle Tier 1/2 escalation and assist users in accessing IT systems.

The role requires 5 years of SA experience, a technical Bachelor’s degree or equivalent, and US citizenship with Active TS/SCI clearance. Salary ranges from $165,000 to $175,000 annually, with a robust benefits package.

Qualifications

• Five (5) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
• Active TS/SCI security clearance with customer-appropriate polygraph is required.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution.
• Manage daily activities of configuration and operation of IT systems.
• Assist users in accessing and using IT systems.
• Monitor and resolve issues across client/server/storage/network devices, mobile devices, etc.
• Communicate status to agency management and internal customers.

Skills

System Administration

Help Desk Support

Linux/Unix/Windows

Network Troubleshooting

Education

Bachelor’s degree in a technical discipline

5 years SA substitution for degree

Tools

Linux

Unix

Windows

Troubleshooting tools

Job description

Unisity, LLC is a Service-Disabled Veteran Owned Small Business providing expert services in the Information Technology fields. We pride ourselves on delivering what is promised, as some would say we \"just do\". We are highly-qualified, self-driven professionals who work towards a common goal as a team, leading when appropriate and following when needed.

Description:

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages Linux, Unix, and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

The Level 2 System Administrator (SA) must possess the following capabilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Required Qualifications:

• Five (5) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.

• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Due to federal contract requirements, United States Citizenship and a position appropriate security clearance is required, you must have an Active TS/SCI security clearance with customer appropriate polygraph.

Salary:

$165,000 - $175,000 (Annually)

Annual Compensation Figures listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to: Government contract rates; education; relevant prior work experience, knowledge, skills, and competencies; certifications, and geographic location.

Benefits Package:

Unisity, LLC believes in generously supporting employees as they prepare for retirement. The company automatically contributes an additional 12% of each employee's gross compensation to the company 401k plan, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.

Full-time employees have the option to participate in a variety of voluntary benefit plans including:

• A Choice of Medical Plan Options, some with Health Savings Account (HSA)
• Vision and Dental
  • Unisity, LLC provides an additional 12% of employee's gross compensation to be used for benefits, any remaining funds are then forwarded to the employee as taxable income
• Life and AD&D Benefits (Company Paid)
• Short and Long-Term Disability (Company Paid)

Unisity, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Affirmative Action Statement:

Unisity, LLC is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.

Accommodations:

Unisity, LLC is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact us at [e-mail]. We are happy to provide reasonable accommodations to ensure equal access to all candidates.